Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Castle Ford of Michigan City

Michigan City, IN

Overview
Employees
Reviews
Vehicles
4.5
470 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
Contact Dealership
View Awards

3930 Franklin St

Michigan City, IN

46360

Directions

Filter Reviews by Keyword

repair price damage car service manager trade in

By Type

Showing 470 reviews

October 27, 2023

Never buy another vehicle from this place, sales lady lied , finance guy got xxxxty when I declined the warranty More

by kreynolds3875
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sharon Barozzini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
October 04, 2023

First time purchasing a vehicle, they made the process super easy and had great information. Staff was super friendly and knowledgeable and were great support! More

by Daniel Compton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Evans
Report | Print
Oct 06, 2023 -

Castle Ford of Michigan City responded

Hi Daniel, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

Helpful
September 12, 2023

Castle Ford is very efficient and their customer service is great. Cole handled my recent visit and went over and above his service. More

by shieldsnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Report | Print
Sep 15, 2023 -

Castle Ford of Michigan City responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
September 04, 2023

Professional, responsible dealership. People are customer friendly and responsive. Will continue to return for excellent service. More

by dennisb41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 08, 2023 -

Castle Ford of Michigan City responded

Hi, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

Helpful
August 02, 2023

Desirea is by far the best sales person there is at castle shes very helpful and made sure all my needs were met id recommend her to anyone! More

by s.patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DESIREA MARTINEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Castle Ford of Michigan City responded

Hi Patrick, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

Helpful
August 02, 2023

Desirea is an amazing sales person I enjoyed working with her Also her floor partner jake he stepped in when she was out for medical and he did an amazing jobas well id recommend them both More

by s.patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DESIREA MARTINEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Castle Ford of Michigan City responded

Hi Patrick, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

Helpful
July 26, 2023

I enjoyed working with Sam, she was very helpful and made the process as fast as possible. The financing portion is way improved compared to before so it went quickly. I recommend you ask for Sam More

by zayrra012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Moffitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Castle Ford of Michigan City responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

Helpful
July 25, 2023

Work was completed on time and as promised. All the people I spoke with were pleasant and helpful. More

by impossiblehero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casidhe Kennedy, Conner
Report | Print
Jul 28, 2023 -

Castle Ford of Michigan City responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
July 08, 2023

Great customer service. Very friendly and helpful.staff. Rachael goes above and beyond for her customers. We are repeat offenders in just 2 years More

by Brandy Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Castle Ford of Michigan City responded

Hi Brandy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
July 07, 2023

Very pleasant experience all the time. Everyone very courteous and helpful. Enjoy my visits to Castle Ford. More

by E-S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole, Service Department
Report | Print
Jul 10, 2023 -

Castle Ford of Michigan City responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
1
2
3
...
47