Castle Mazda Downers Grove

Castle Mazda was great! The staff were all friendly and helpful. I worked with Jan who was patient - he answered all my questions, showed me all the gadgets, and overall I h The staff were all friendly and helpful. I worked with Jan who was patient - he answered all my questions, showed me all the gadgets, and overall I had a great experience while I was there. I am so happy with my CX-5! More

Solid dealership. Didn't seem like they were fully staffed for a Saturday. Everyone was nice enough. Didn't seem like they were fully staffed for a Saturday. Everyone was nice enough. More

This was the easiest, most pleasant car buying experience. CJ was great to work with, and we love the new car! experience. CJ was great to work with, and we love the new car! More

Service department misdiagnosed the issue which led to multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avo multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avoid here at all cost. More

The best car buying experience i ever had. Bought a new 2021 Mazda 6 hassle free. Pugi Mazda beat my previous best offer and made me feel like family. See Anthony at Pugi Mazda for your next car, you will 2021 Mazda 6 hassle free. Pugi Mazda beat my previous best offer and made me feel like family. See Anthony at Pugi Mazda for your next car, you will not regret it. More

Excellent!! Kudos to all the folks! I recently purchased my very first Mazda,, and I am loving it!! The whole buying process was pretty painless from start to finish.. CJ worked with I recently purchased my very first Mazda,, and I am loving it!! The whole buying process was pretty painless from start to finish.. CJ worked with me and explained everything I needed to know about the car and followed up in a timely manner whenever I emailed him. Finance Manager Randy made the whole process easy and pleasant.. I know - not something you look forward to but working with Randy I didn't feel pressured. I got a chance to work with Chris Jones in service as well.. He answered and addressed all my concerns. And thanks to Bill Richey for all his help getting this sale finalized. More

Outstanding, Professional, Friendly and Honest...No GAMES! Alex Barraza and Bill Richey are exceptional!! My husband and I recently leased a vehicle from Pugi Mazda. We just experienced possibly the very best Alex Barraza and Bill Richey are exceptional!! My husband and I recently leased a vehicle from Pugi Mazda. We just experienced possibly the very best customer service of all time! First, the dealership stands by their full disclosure policy - something unfortunately most dealerships do not adhere to; we were shown every detail of the quote, which both Bill and Alex took their time to explain to us. Second, the numbers we were quoted by Bill, were EXACTLY what we paid (no "oh...by the way..."). Katie from Finance was outstanding! Even on an extremely busy Saturday, she got us in and out without us feeling rushed. She took her time to explain every nuance of the deal. Great customer service! Lastly, both Alex and Bill continue to respond to our questions on a timely basis, whether it is a phone call, email or a quick stop-in. We are so impressed with the high level of integrity this team displayed that there is no doubt in our minds, we are definitely coming back! Oh, did I mention....my husband used to sell cars?? HE is exceptionally impressed and that is hard to achieve. Keep up the great work! Jim and Vikki V. :-) More

Went to Four Dealers in One Day, Pugi Stood Out I was in the market for a used Mazda 3. After doing a few days of research, I made a list of cars I wanted to go see, and planned a day with my dad to I was in the market for a used Mazda 3. After doing a few days of research, I made a list of cars I wanted to go see, and planned a day with my dad to go see all of them. After going to all three dealers to see the cars on my list, I hadn't driven a car that I was excited about buying. So I went back on cars.com and found another car at Pugi that I thought was worth a look. I called the dealer and got CJ. He was super friendly, and even though I had only given him about 30 minutes' notice, he said he'd have the car ready for me when I got there. When we arrived, CJ was out to meet us within 30 seconds, and within 5 minutes, he had made a copy of my license, grabbed a plate and the keys, and we were on a test drive. We got to chatting on the test drive, and I could immediately tell he was a car guy. It was refreshing to have a salesperson who knew the cars inside and out and was as passionate about them as I am. When we got back to the dealer, we looked over the whole car carefully, and then went inside to discuss it further. He showed us the carfax and the car had damage to the front reported about a year prior, but there was no evidence of any damage on the car's bodywork or anything in the engine bay. I was a little wary about this. I have been burned before by falling in love with a car and ignoring the warning signs. He explained the difference between a damage report and an accident report (in a nutshell, if there is a second vehicle involved in any way, carfax calls it an accident. Anything else is considered "damage" and this includes things like bumping into a pole or hitting trash cans.) This made me feel a little better but I wanted to be sure there was nothing wrong with it, so I asked him if he could put the car up on the lift for me. He said yes immediately, and went to see if there were any free lifts in the service center. There weren't any right then, all five were taken, so he offered us snacks and drinks, then went back to check on them just five minutes later. He talked the mechanics into getting us in ahead of the next oil change and got the car up on the lift. He got all of this done within ten minutes. Everything under the car looked great. There was almost no surface rust, even the exhaust was still rust free. It was hard to believe the car had been through three winters. Once I was satisfied, he sent us back inside, and got the car down off the lift. He took care of all the basic paperwork stuff, and then he had us wait in the waiting room for finance. Katy was out to meet us before we even sat down. And CJ said he would go get everything in the car ready and do a final cleaning (there was no dirt in the car it was beautifully detailed. I think he basically meant taking the papers off the windows) for us while we got the financing squared away. Katy was super friendly and helpful with getting the financing all taken care of. This is the first car I have had to finance part of, and she made sure I understood every bit of the process and exactly what I was signing. She did not try to push any extras on me. She explained the two warranties that they offered, and they were way more reasonably priced than I expected, but when I declined she didn't try to convince me or anything. All told, from the time we pulled into the parking lot to when I was driving out the door in my new car, it was just under 2.5 hours. I live about an hour north of this dealer. I wouldn't have considered them if I wasn't already half way there visiting other dealers. I would not hesitate to make the drive down to buy my next vehicle. One final thing: I am a 22 year old guy and I was there with my dad, but everyone there always talked to me. They treated me like I was any other customer, and didn't look to my dad for answers or show any signs that they didn't think that this was my decision. It's hard to explain, but basically, I felt respected the entire time and I really appreciated that. More