Castle Mazda Downers Grove

My wife and I went to Pugi Mazda looking for an inexpensive (2-3 thousand dollar) used car for out teenage son. Our salesman Larry, did not have a satisfactory car for us in that price range. He di inexpensive (2-3 thousand dollar) used car for out teenage son. Our salesman Larry, did not have a satisfactory car for us in that price range. He did however, offer an alternative idea. Seeing the car that we drove up in (an old Toyota with 160,000+ miles) he suggested "Why not spend a little more, get a better car for my wife, and give the old Toyota to our son?" Larry showed us a Mint Condition classic 1998 Bonneville with just 64,000 miles on it. During our test drive Larry noticed a slight hesitation in the acceleration. He asked the Serviceman Chuck to fix it - he did - and we bought it. My wife absolutely loves it! My son got her old car and that's better than what he was expecting to get. Win-Win! Great experience. I'll be back come time for a new CX-9! More

I purchased new Mazda recently. My sales representative was very nice, very respectful, very professional and did not push me into any deals. I had horrible car purchase experiences in the past, but this t was very nice, very respectful, very professional and did not push me into any deals. I had horrible car purchase experiences in the past, but this time it was very pleasant experience. I end up purchasing a new car and end up getting a better deal than I expected. Very much satisfied, for sure will consider them next time. More

First of all, ask for Brad Price. His level of customer service, friendliness and overall knowledge of the Mazda brand exceeds all expectations. I worked with Brad recently to buy my second Mazda and I cou service, friendliness and overall knowledge of the Mazda brand exceeds all expectations. I worked with Brad recently to buy my second Mazda and I could not be more satisfied with my 2012 Skyactive Mazda3, as well as with my experience working with the crew (from sales to the financing team to the service team). Even though I bought my RX8 from another dealer, I brought my car to Pugi for all services. They know what they are doing, are fair about prices, are generous with coupons to save on oil changes and the like, and always carry a smile and are happy to help anyone walking in the door. Please, if you are in the market for a car, consider Mazda...but more importantly, consider Pugi's excellent team and ask for Brad. You will not regret it! More

Sent me an email price with the destination charge ($770) included as a base price then showed me the internet price I could purchase it. The internet price did not have the destination charge which the bas included as a base price then showed me the internet price I could purchase it. The internet price did not have the destination charge which the base price did, with a disclamier in fine print that said the internet price did not include it. I found it very misleading. More

Had a great experience here. Brad was extremely knowledgable and able to help me and give me a great price. He was patient while we worked out financing and was able to offer tons of help and suppo knowledgable and able to help me and give me a great price. He was patient while we worked out financing and was able to offer tons of help and support. I am definitely coming here for my next car. More

We stopped in on a Tuesday afternoon to take a look at a new Miata. We have never driven one or even really looked at one. When we asked for more info and a test drive we were told that because it was such new Miata. We have never driven one or even really looked at one. When we asked for more info and a test drive we were told that because it was such a rare car (1 of only 25,000!<sarcasm>) they couldn't let us drive it because they didn't want to put miles on it... unless we were going to buy it right then and there. Again we said that we didn't know because we had never even looked into this model before, all of a sudden a guy comes out and puts a sold sign on it?! wow that was great timing. They had zero interest in talking to us about this car... so we went to Continental Mazda. We were greeted with smiles and immediately given the chance to drive the same model Miata, as a loaner for the day! We fell in love with car and decided pretty quickly to purchase the vehicle. What a fun summer to come in our new Convertible Miata from Continental Mazda in Naperville..... NOT from Pugi. Too bad guys, it was an easy sale! Tsk Tsk! (but seeing the reviews on the service treatment as well, whew!) More

We had found the car we were interested in buying online and we called Pugi to come test drive the Mazda CX-9. We went in and we really like the car and were ready to buy. However, due to the service we rec and we called Pugi to come test drive the Mazda CX-9. We went in and we really like the car and were ready to buy. However, due to the service we received from Corey, we walked out of the dealer ship. Corey is a very rude and unexperienced sales person and I would recommend him or this dealer ship to anyone to Pugi Mazda. More

The guy in the service department was very disrespectful and rude. Even though I am only 17, I know when I am being disrespected and as a customer you should never be. I have taken my 2009 Mazda6 to the sh and rude. Even though I am only 17, I know when I am being disrespected and as a customer you should never be. I have taken my 2009 Mazda6 to the shop 5 times in the last 3 months. If your looking for a dealership with good service.. DONT GO HERE. More

don't buy from them. when it came time for financing, the dealership sided with the bank. could of saved me alot of money. twice claimed i was lying to them, when i wasn't.the biggest mistake i made was trus dealership sided with the bank. could of saved me alot of money. twice claimed i was lying to them, when i wasn't.the biggest mistake i made was trusting them. always look out for yourself. be very careful. More

Don't buy a used or new car. I bought a used car from them this past July and I was robbed blind. First the car has been in the shop 4 days after purchase and I have had it in my possession maybe 10 days them this past July and I was robbed blind. First the car has been in the shop 4 days after purchase and I have had it in my possession maybe 10 days out of the thirty days of ownership. I now own an over priced high financed (which also was inflated to make a profit) USED car. Please don't be swindled like me. More