Castle Mazda Downers Grove

We had a great experience at Castle Mazda Downers Grove! Found our future family car online and sent an email to test drive the vehicle the same day. We were in love and immediately put down a deposit and c Found our future family car online and sent an email to test drive the vehicle the same day. We were in love and immediately put down a deposit and came back to finalize all the paperwork within a few days. CJ helped immensely in making the entire process smooth and he was wonderful to work with! One major disappointment we have is that we were told that they would clean the car before we left the dealership and that hardly happened— the only noticeable difference was the “new car smell”. More

Great experience Asfiya, went over and above the call. Sales manager, Anthony came through too! Sales manager, Anthony came through too! More

Beware of this dealer. Very deceptive practices. They added a tire and wheel warranty to my sale without even discussing it with me. When I saw the fee and contacted Very deceptive practices. They added a tire and wheel warranty to my sale without even discussing it with me. When I saw the fee and contacted them they refused to do anything to get it off contract. When I called them they initially said it was a built in dealer fee. After some digging I found out they outright lied to me and warranty was an optional contract. Sincet then I’ve contacted the general manager and financial manager and both have ignored my complaint . More

Lovely, kind, patient sales staff with a finance manager that is the bad apple that ruined all else. Arrogant, demeaning, ignorant and too old to manage the position any longer. that is the bad apple that ruined all else. Arrogant, demeaning, ignorant and too old to manage the position any longer. More

Professional and courteous through the whole process. Very helpful when ordering tires, very nice waiting area Very helpful when ordering tires, very nice waiting area More

Service team always go above and beyond! Mike has always been very kind and patient to us. The kind of service every client deserves. And i get the chance to drive the new CX 70 as a loaner Mike has always been very kind and patient to us. The kind of service every client deserves. And i get the chance to drive the new CX 70 as a loaner while waiting for our car to be serviced! Thanks always Mike and the team! I Never regret to drive longer everytime cause I know these people can be trusted. Till next time! More

I recently purchased a 2024 Mazda Miata club edition and I was extremely satisfied with my Salesperson, Rudy. He was pleasant, honest and provide me with a fair price. I was extremely satisfied with my Salesperson, Rudy. He was pleasant, honest and provide me with a fair price. More

Very pleasant and clean deslership. I love the updates via text. It was worth the drive I love the updates via text. It was worth the drive More

Best customer service at every step at Downers Grove Mazda: competent, informed salesman, on point no xx sales manager pricing, simple end of lease drop off and valuation, clear explanation of CX-90 fea Mazda: competent, informed salesman, on point no xx sales manager pricing, simple end of lease drop off and valuation, clear explanation of CX-90 features and function, no hassle finance paperwork completion, beautiful swift vehicle prep - fastest, easiest, fairest & most professional purchase experience ever! More

Great dealership, very helpful service advisor. i have been going there for so many years. Great job always. i have been going there for so many years. Great job always. More