Castle Mazda Downers Grove

Shopping for a vehicle has always been an extremelu stressful process for me until I found Pugi. Not only was the website user friendly and filled with lots of helpful information but the staff was wel stressful process for me until I found Pugi. Not only was the website user friendly and filled with lots of helpful information but the staff was welcoming and very professional. Everyone knows when you go online you can expect to get bombarded by dealers looking to sell you something and for most of those dealers they didn't care what I wanted, they just wanted to sell me something - anything . It made no diffence. I replied to each inquiry the same, letting them know exactly what I was looking for and when I expected to buy. Jesse from Pugi was the only one that heard me! He simply said "when your ready let me know" no more phone calls no more emails no pressure! It was great! When I contacted Jesse I gave him a list of cars I had reviewed online and when I showed up with my daughter he was ready for me. In no time I had the car I wanted. My next step was with Micheal Kapak the Business Manager and usually where things go from bad to worse but not this time. For the first time I felt like I mattered and was being heard. He didn't hound me to buy all the extras / bells and whistles he asked me and gave recoomendations. And the bonus, he was able to get me a better rate on my loan and save me $4,000, which for a single mom with a daughter in college is AWESOME!!!! Thank you Pugi for making this such a positive experience for me. I have been telling everyone Pugi is the way to go!!! More

James was helpful and straight forward! Everything went smooth and we didn't feel like we were taken advantage of, but who knows. Overall, we were very happy with the experience. smooth and we didn't feel like we were taken advantage of, but who knows. Overall, we were very happy with the experience. More

Very friendly staff, work done for the latch recall in 15 mins and even washed my car. I was in and out with a clean car. Thanks. mins and even washed my car. I was in and out with a clean car. Thanks. More

We had the best service available. I would highly recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight fo recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight forward. Excellent customer service skills. Paperwork did not take long and we had the car out the door in about an hour. I am definitely going back for all my new car needs. great showroom and very clean and friendly people. More

I visited quite a lot of dealers before purchasing my used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and cust used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and customer friendliness. Jesse was very helpful and friendly, I never thought car buying experience would be so easy and great ! When I first visited Pugi to see the car, I was allowed to do an extensive test drive. Since they understood that I'm a serious buyer they gave a very good deal, and I paid an advance of $200 to block the car. They were so courteous to wait for one week till I arrange the funds. On the delivery day they had the car and other paper work ready as promised. Vehicle serviced, tires changed, detailed, brakes and battery checked and the car looked and felt like new. I was go glad I purchased this car, end of the day I returned as a happy customer ! Highly recommend ! More

James was very straight forward with us knowledgeable and friendly. I would recommend using James and Pugi when buying a new car they are very good. friendly. I would recommend using James and Pugi when buying a new car they are very good. More

James was very nice and helpful. He helped me find the right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much to make this purchase possible. I would recommend this dealership to anyone. More

I gave Pugi Mazda an exceptional review due to the knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions fro knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions from that point forward, be it over the phone or face to face. He was not at all pushy, which is unusual in this business. That was one of the reasons I ultimately bought my new Mazda3 from Pugi. James made himself available to answer any and all questions and even would point out differences between Mazda and other brands, both positive and negative. His honesty and professionalism is ultimately the reason I not only went with the Mazda, But Pugi as well. Being introduced to the Service Manager, Anthony, was an added plus. It was nice to meet the person who I will be trusting to take care of my new Mazda3, which is a great vehicle BTW. I had many options that I considered, and am fully satisfied that I made the correct decision to purchase from James Caris and Pugi Mazda. More

I appreciated James' approach of not hounding me. He was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of thei was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of their way to make sure that my experience was positive. This is my third car purchased from Pugi - First with a Mazda. Could not have been more pleased. More

Had a great experience here. No pressure. Friendly salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough good things about Pugi Mazda. More