Castle Mazda Downers Grove

My entire experience at Pugi was terrific because the people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle fo people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle for me, not what they were trying to sell what day, as has often been the case elsewhere. They had creative ideas on how to get me the options I wanted and the financing too. More

Brad was the best ,he did a great job getting my new car for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to see when I was going to come in .He never forgot about me. That was great.I will be back again More

This was our first visit to this dealership. James was very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this dealer to others because of the great experience he made it for us! More

I went there twice for oil change. The price after discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since none of other dealers have done that for my car before. I will definitely go there again. More

I had a bad experience at another Mazda dealership and Pugi more than made up for the first experience! James was very helpful and customer friendly. Mike the GM was also very helpful. Pugi more than made up for the first experience! James was very helpful and customer friendly. Mike the GM was also very helpful. More

Service has been very good for my car. Satisfied with the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. More

BEEN DEALING WITH PUGI SINCE 1991 WHEN THEY WERE DOWNERS GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT A GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT ALSO. ALL OF OUR SERVICE IS DONE THERE AND NEVER HAVE A PROBLEM GETTINF AN APPOINTMENT OR SHOWING UP WITHOUT ONE. More

I like taking my car to Pugi Mazda for service, they are friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is wor friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is worth the drive because I have had a better experience with Pugi Mazda than the Mazda Dealerships closer to me. More

Purchased my new 2013 Mazda CX5 today. Joe was fantastic never pushy and always very upfront and honest. He even watched our son and played Xbox with him so we could work out all the details in finance. We never pushy and always very upfront and honest. He even watched our son and played Xbox with him so we could work out all the details in finance. We are very happy with the price we got and the customerservice. Not to mention my new purchase! :) We will definately go back! More

I had been searching the internet for a vehicle to replace my aging sable I came across a 2006 Mazda 3 at a good price from Pugi . I researched the car being unfamiliar with any of the Mazda produc replace my aging sable I came across a 2006 Mazda 3 at a good price from Pugi . I researched the car being unfamiliar with any of the Mazda product line . The ratings in all categories were excellent I sent an e-mail to Pugi for a possible test drive then I went back and forth with the decision on whether to plunk down close to $9,000.00 on a car. I finally sent back an e-mail stating I was no longer interested. Fate had it that I was in Downers Grove and passed by Pugi I thought what the heck I would stop in I was greeted by Brad and he said someone just at that moment was about the car I was interested in. I was ready to walk out when he said go have some of our coffee and if you can wait please do because the potential buyer was wavering on the decision so I waited chatting with brad then went in to talk to the manager and asked if I wanted to test drive the car he said the woman backed out of the purchase we tested the car and it was great. All the time Brad was congenial without a bit of pressure he explained the features on the car and I put a deposit down ,today I picked up the car and I am totally pleased with the whole experience it is the first time in a car dealer where there was no pressure and a friendly environment. I highly recommend Pugi and especially pleased at the way I was treated by salesman Brad Price a Happy Customer George Vincent of West Chicago Ill. More