Castle Rock Chevrolet GMC

Thank you for the required service updates and providing the costs for parts, labor, and estimated time. the costs for parts, labor, and estimated time. More

Paul Lowery our sales rep was amazing. From the start he took great care of us. From the appraisal on my trade in to showing us the inventory. Once we settled on a new Tahoe, Paul went to From the start he took great care of us. From the appraisal on my trade in to showing us the inventory. Once we settled on a new Tahoe, Paul went to work! We finally agreed on a price with him, and leadership. He processed all the paperwork with no issues. On the day of our new Tahoe delivery/pickup, Paul showed us everything about the Tahoe. He diligently went through the entire set-up, apps, equipment. Paul was very trusting and made us feal like family. Thank you Castle Rock Chevrolet GMC for everything. Shout out to GM's, GM Sales Tony Williams, and GM Derrick Jordan. Ryan Beavers Finance. You guys make it fun doing business. All dealerships need to take note of their ConOps. More

Great service in a time of need I had to have it done in 3 days . It was completed in less then 2 in 3 days . It was completed in less then 2 More

Kyi at Castle Rock Chevy delivered an absolutely top tier vehicle buying experience. I’ve dealt with a lot of dealerships and salespeople over the years, and very few operate with the level of professionalis vehicle buying experience. I’ve dealt with a lot of dealerships and salespeople over the years, and very few operate with the level of professionalism, honesty, and customer service that he does. He was extremely knowledgeable about the truck, transparent throughout the process, and never once made me feel pressured. What impressed me most was how much effort he put into making sure everything was right. He stayed in communication, handled issues quickly, answered every question thoroughly, and genuinely cared about making the experience a positive one instead of just making a sale. That kind of customer service is rare in today’s market. Kyi represents exactly what a dealership should want in a salesman. If you’re shopping at Castle Rock Chevy and want someone trustworthy, hardworking, and easy to work with, ask for him specifically. He earned my business and my recommendation without hesitation. More

Not professional grade. Came in to look at a used 2014 Buick Regal. The car looked rough and had not been cleaned. Salesman J.B. didn't seem to know much about the car. Came in to look at a used 2014 Buick Regal. The car looked rough and had not been cleaned. Salesman J.B. didn't seem to know much about the car. Scheduled to come back when the car is clean and bring my wife. Salesman J.B. wasn't in for our appointment. Cesar helped us locate the car after several laps around the dealership. Finally located car but no keys. Bad news... service manager bought the car out from under us. What a waste of time. Offered possibly $500 off of a new vehicle. Not professional grade More

Luke is an excellent Sales Manager and has provided professional service. We appreciate all that he has done. professional service. We appreciate all that he has done. More

I purchased an Audi Q5 in December,after expeiencing a total accident of my car. After a bit of a run around with the saleman, I contacted Anthony, the GM, Luke and Maurin - and they heard my concerns, a total accident of my car. After a bit of a run around with the saleman, I contacted Anthony, the GM, Luke and Maurin - and they heard my concerns, and took the beste care of me! I do recommend this team of professionals. And, I love my car. More

I called to schedule a service appt and actually reached a live person AT the dealership. Once I arrived, the shop was clean and the staff was very friendly. Abi took great care to review my requests. The w a live person AT the dealership. Once I arrived, the shop was clean and the staff was very friendly. Abi took great care to review my requests. The work was done in a timely manner. Thanks for helping me with the coffee machine Abi. I will definitly be back. More