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Castle Rock Dodge Pinedale

5.0

2 Lifetime Reviews

153 S Entertainment Lane, Pinedale, Wyoming 82941 Directions
Sales: (877) 280-9371

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2 Reviews of Castle Rock Dodge Pinedale

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August 23, 2016

"Excellent service from the new service manager!!"

- stugan65

Broke down driving back to home state of Texas...Caleb Lyons is the new service manager this dealership brought in to revamp this dept and he was helpful, friendly and gave fast service. Had us back on the road asap and we just want to say thanks guys!!! Ginger and Rod Stewart Austin, TX

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Recommend Dealer
Yes
Employees Worked With
Caleb
April 27, 2015

"Poor customer Service"

- customer 12345

This is for the dealership in Pinedale, Wyoming. Castle Rock Dodge Chrysler Jeep Service Department. On 4/21/2015 called to ask price for an alignment on my 2012 Ford Expedition (purchased November of 2012) and availability. "No problem bring it in tomorrow morning at eight am. The cost $85.95" not sure who I spoke with. I show shortly after eight a.m and I was told that I did not have an appointment, but they could fit me in. I called at eleven o'clock to see how it was coming and was told they had not taken it in yet. I asked if they could start it because I needed my truck back. They said ok. When I called back again at one o'clock they said maybe another thirty minutes, they would call me when it was ready. I asked again what was the cost "Nick said $131.04" When he called me back to get the truck it was around two thirty. When I got to the dealership to pay my bill I asked about the discrepancy in the price and Nick told "me someone looked off of and old price sheet" I suggested that they all get on the right page before quoting a bid price. He then told me that all four of my tires were "rotting" and I needed new ones. Surprised I asked "what would cause that? his reply was not using the truck, letting it sit" What 'I use the truck every day' I paid the bill and left. I will not be back I am also a small business owner and the way I was treated was not good customer service. Barbara Pollard Pinedale, Wyoming. scdietary@centurytel.net

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Recommend Dealer
No
Employees Worked With
Nick
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