Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Subaru of Portage
Portage, IN
425 Reviews
Welcome to Castle Subaru of Portage, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Portage, Valparaiso, Chesterton, Hobart, and Michigan City by delivering a seamless and enjoyable car-buying experience.
At Castle Subaru of Portage, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 425 reviews
May 17, 2023
They did a wonderful job from start to finish of the sale. Great buying experience sale. Great buying experience More
by dcgregreg
May 17, 2023
This place is your typical skeezy car dealership. They are pushy to no end. They hound you, you tell them no about certain things (like the clear coat package for 3k) and they have other people come They are pushy to no end. They hound you, you tell them no about certain things (like the clear coat package for 3k) and they have other people come over and try to convince you. We turned it down atleast 9 times and when we finally got to signing papers, they "accidentally" added it back in to the sale price. Luckily we noticed. They did not budge even 1 cent on the purchase price of our 2023 Outback. They said "new cars don't get negotiated. There is a car shortage." It took all day to try to get the deal we wanted. It was a poor experience, very stressful. We won't buy there again and we won't recommend it to anyone. My last car was purchased online and I will do the same next time. More
by guardiansjune
Employees Worked With
Jay, Ricky Cernak
March 29, 2023
Love our car and the great service we received while getting it! Our dealer was outstanding! getting it! Our dealer was outstanding! More
by deerose811
Employees Worked With
March 21, 2023
Derek the Salesman was great along with Kim the tech guy. Very informative and there to help at any time. Very impressed. Very informative and there to help at any time. Very impressed. More
by hughhoffmann
March 15, 2023
We are happy with the sales experience and vehicle set up. Our first service visit was positive, friendly and efficient. up. Our first service visit was positive, friendly and efficient. More
by jeanneturner303
Employees Worked With
Joe Amore - Sold us our 2020 Forrester as well as our 2022 Forrester, Kim Shikles
March 01, 2023
The staff was friendly and knowledgeable. The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once The facility was mostly clean. The major complaint we have is regarding the time it took to make a deal was too long as well as the time it took once the deal was made to go through purchasing was way too long. Especially since we were not financing the vehicle we purchased. Since the sales rep knew we were coming on that particular day to do the final purchase, all of that paperwork should have been prepared ahead of time. Having to wait while the processing of paperwork went from one department to the next was a waste of time. This could have been streamlined more efficiently. On a positive note, the “redelivery” program is a nice feature. We have not dealt with another dealer who offered this. We thought Kem was helpful, though he wasn’t 100% knowledgeable on all of our questions we had, he did know where to direct us to get answers. More
by BMF
Employees Worked With
David Vindl, Kim Shikles
