Castle Volkswagen Downers Grove

The dealership was undergoing renovation if not all out reconstruction. Despite all this, the atmosphere was pleasant, unhurried and very accommodating. If this is how they operate in essential construct reconstruction. Despite all this, the atmosphere was pleasant, unhurried and very accommodating. If this is how they operate in essential construction chaos, I cant wait to deal with them when there facility is completely up and running. More

My daughter and I experienced the most excellent service working with Andre Jennings when she recently purchasing her 2009 Jetta car from Pugi Volkswagen in May of 2011. Andre offered outstanding customer s working with Andre Jennings when she recently purchasing her 2009 Jetta car from Pugi Volkswagen in May of 2011. Andre offered outstanding customer service that was solely based around the family needs and convenience!!! He went above and beyond to meet our needs! This is the first vehicle my family purchased from this dealer and now I’m looking to purchase mines. Because of Andre and the staff exceptional service Pugi Volkswagen will be my top choice when it’s time for me to purchase. I hope to have the pleasure of working with Andre again and confidently refer others to him looking for an outstanding experience!! My sister will be contacting you soon! More

I was in the market for a new car; I picked 4 different car brands; Volkswagen was the 4th car I went to test drive. I walked into the dealership and immediately felt comfortable. Lizzy introduced herself car brands; Volkswagen was the 4th car I went to test drive. I walked into the dealership and immediately felt comfortable. Lizzy introduced herself and went over the car information and we did a test drive in the Passat at the price point I wanted to spend. She was very informative, easy to work with; I never felt pressured to buy the car. I took the car home; my husband and can back in the morning to talk about the car. My husband liked and respected her opinion. He kicked the car up 2 price points and we went home with our new Passat SEL! We love the car, Lizzy and Pugi. I highly recommend Pugi for your next purchase. Beverly and Guy Augsburg More

I had purchased my previous car through Pugi in January of 2009. I was not really in the market for a new car, but Andre cold-called me and said that my 2008 VW Passat was quite desirable on the secondary of 2009. I was not really in the market for a new car, but Andre cold-called me and said that my 2008 VW Passat was quite desirable on the secondary market and would draw excellent trade-in value. Intrigued, I headed in to take a look around. I was given a very fair appraisal of my car and ended up only going up about $25 a month to get into a brand-new 2012 Passat. Andre was very helpful at every step of the way. I would not hesitate to work with Pugi again on my next car purchase. More

I leased a CC and my mom leased a Jetta from Pugi and it was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswa was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswagen is unparalleled. During delivery of the car he spent extra time answering every question I had. I also talked to much of the other sales staff while waiting for paperwork and they are all top notch also. Great experience/staff/customer service and we will definitely be back in the future. More

I went in to buy a used Jetta. I test drove the car with Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from th Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from them again. Excellent people to work with all around and I would recommend them. More

Recently purchased a new 2012 Sportwagen. Matt Hines was terrific to work with. The shopping experience was low pressure, fair, and respectful of my time. I would recommend Pugi VW, and Matt Hines specific terrific to work with. The shopping experience was low pressure, fair, and respectful of my time. I would recommend Pugi VW, and Matt Hines specifically, to friends. More

Tried to con me into a $2700 repair, I refused the service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be cleaned. I contacted them to demand a refund based on the fact that they charged me to lie to me, they told me I had no evidence (I do) and I could do nothing about it. I filed a complaint with VW and they said there was nothing they could do about it if the dealership refused to cooperate. More

I bought a new vw bug from bobby four years ago. now i was in the market for a used vw bug for my daughter. i bought it tonight! bobby is great! he is attentive, flexible, and honest. I would highly reco was in the market for a used vw bug for my daughter. i bought it tonight! bobby is great! he is attentive, flexible, and honest. I would highly recommend him to anyone who is looking to buy a car! great guy! More

I took my VW Jetta here for service and I found the staff to be extremely honest and straightforward. I don't usually find time to write reviews, but I just had to let people know that this Volkswagen deale to be extremely honest and straightforward. I don't usually find time to write reviews, but I just had to let people know that this Volkswagen dealership is full of great, honest people. Definitely would recommend! ~Nicole from Downers Grove, IL More