Castle Volkswagen of Schaumburg

The Sales Reps as well as the Managers are TERRIBLE at communicating with you! They also tell you they are "working" on things, but they are really just LYING to you! communicating with you! They also tell you they are "working" on things, but they are really just LYING to you! More

It is always a pleasure to maintenance my car at Fox Valley in Schaumburg, IL. Prompt service, very knowledgeable customer service etc. Car is always washed without asking, everyone is always eager to h Valley in Schaumburg, IL. Prompt service, very knowledgeable customer service etc. Car is always washed without asking, everyone is always eager to help. Everyone is great! but my special recognition goes to Matt from service department-outstanding person! More

Mike was great! Very helpful and willing to go out of his way to help me with what I was looking for! Shay took it upon himself to ruin the deal and tell me I wasn't worth the time. Ruined my sales experi way to help me with what I was looking for! Shay took it upon himself to ruin the deal and tell me I wasn't worth the time. Ruined my sales experience for sure. I'll buy a jeep elsewhere. More

Great service, quick check-in, friendly and courteous staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my v staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my vehicle was returned cleaner than when I handed over the keys earlier that morning. Thank you for the quality service all the way around! More

I came in for service and Matt was kind and very helpful. He was to explain to me what needed to fix so that I could understand and move forward as needed. He was to explain to me what needed to fix so that I could understand and move forward as needed. More

I went in for oil change. I was a bit afraid to get serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. serviced because of current situation, but I was relieved as soon as I stepped inside. The place was “Covid-19” ready. More

Excellent customer service and work under ur budget.only one thing I don't like is one person in service dep, hard to find person one thing I don't like is one person in service dep, hard to find person More

Amazing service every time! Not the closet location to my home but I will drive farther to come to this dealership. They are professional and quick! home but I will drive farther to come to this dealership. They are professional and quick! More

No pressure sales, and even after I told John that we were going in a different direction, he said it was his pleasure to help. I came back a few days later and but the car I walked away from and they di were going in a different direction, he said it was his pleasure to help. I came back a few days later and but the car I walked away from and they did everything to help me get the car financed with a decent rate despite it not qualifying for the promo. Fabien made it easy and went to bat for me. Appreciate the interaction overall. More

Provided excellent service for a fair price and also was treated very well by all the staff. The wait time was very acceptable for the work required. treated very well by all the staff. The wait time was very acceptable for the work required. More