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Castle Volkswagen of Schaumburg
Schaumburg, IL
649 Reviews
Castle VW in Schaumburg welcomes you to our dealership. Customer Service and an excellent VW Ownership Experience are our top priorities. We invite you to browse our new and pre owned inventory, or check out our Service and Parts Departments. Of course, we always love to put a face to a name so check out our business hours and directions and staff page if you'd like to visit in person. See you soon! www.castlevwcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 649 reviews
March 22, 2024
I'm guessing good service from a dealership or car salesman is out of the question anymore. This place wasted my entire day, as I was sitting around waiting on Marina to call me back. Heres what happe salesman is out of the question anymore. This place wasted my entire day, as I was sitting around waiting on Marina to call me back. Heres what happened! Yesterday on the 21st I submitted a credit app and picked out 3 vehicles I was interested in. I ended up narrowing it down to 2. This morning the 22nd Marina called me to see when I would like to come in. I informed her no need for me to come in until there was a deal to be done, and I informed her I had submitted my credit app via their online portal. She let me know she would have her manager run the credit and see what they get back, and she would CALL ME before lunch. At 11:34 AM she EMAILED me requesting a click a link to fill out a credit app. When I clicked the link it took me to the app I filled out YESTERDAY, which was completely filled out. I took screenshots and emailed them over to her so she could see I filled it out all YESTERDAY. She replied she would let management know and would CALL ME in a bit. At 12:10 PM she EMAILED me yet again, instead of calling me. She informed me she was waiting for management to "confirm" they received the application. At 1:35 PM I emailed her this time asking for an update, as I have been talking with Napleton (who has me an approval - but I really want the car I picked out from Castle). At the time of this review, 2:48 PM Marina has not replied, CALLED me, sent smoke signals or anything. Its really sad to me that they can not just simply follow up and let a customer know when they are sitting here WAITING FOR A PHONE CALL! They have lost my resect and business, I'll shop Carvana at this point before dealing with these guys. I'm also going to reach out to Volkswagen directly and let them know of my experience with this dealership. More
by ShawnRose808
Employees Worked With
Marina Viscarra
Helpful March 05, 2024
Eryk Buczynski was absolutely amazing. He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk t He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk to anyone looking for a car! More
by Rebecca Gentile
February 26, 2024
We walked into Castle Volkswagen with disappointment over a horrible Toyota-related experience clouding our heads, but when Brooks greeted us at the door with a smile as warm as fresh apple pie, hope filled a horrible Toyota-related experience clouding our heads, but when Brooks greeted us at the door with a smile as warm as fresh apple pie, hope filled our hearts once more. We had parked next to the most stunningly beautiful blue Taos anyone could ever imagine, and had our hearts set on purchasing one of our own for our family. Brooks was eager and enthusiastic about helping us obtain the vehicle of our dreams and changed our lives for the better with how knowledgeable, thoughtful, hardworking, caring, considerate, and charming he was. We test drove the showroom car and then he brought us over to the back lot where an identical car in fresh wrapping (and with a bonus sunroof!) was waiting just for us. He worked hard with Rafi and Anthony in finances to get us the best deal and the best coverage, and we felt supported, welcomed, and well-taken care of the entire time we were in Castle Volkswagen in Schaumburg. We are so excited about this purchase and can’t wait to come back and buy a second one!!! More
by Maria
January 31, 2024
My sales representative Eyrk went above and beyond to ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! More
by stevecampbell315
Employees Worked With
January 30, 2024
My experience with Eryk Buczynski could not have been better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make sure that I was well schooled in the operation of my new Jetta GLI before I left the lot. He also followed up with calls and texts to inquire if I was 100% happy and satisfied or if I had any questions. He went out of his way, above and beyond, to make this experience a total pleasure. More
by NIKONER
January 26, 2024
We recently had the pleasure of working with Brooks Vanderveen at Castle Volkswagen Schaumburg. Brooks was incredibly knowledge about the vehicle, and was able to answer all of our questions with ease. Vanderveen at Castle Volkswagen Schaumburg. Brooks was incredibly knowledge about the vehicle, and was able to answer all of our questions with ease. Throughout the sales process, Brooks was friendly, professional, and patient. He allowed us to take our time and make an informed decision. Overall, it was a great experience, and I cannot recommend Brooks Vanderveen and Castle Volkswagen highly enough. We are thrilled with our new car. I highly recommend Brooks and Castle Volkswagen. More
by Cris S
Employees Worked With
January 17, 2024
Awesome time working with Brooks! Made the process very quick and efficient, made sure to explain everything we needed to know. Made the process very quick and efficient, made sure to explain everything we needed to know. More
by Elliot.rahn
Employees Worked With
December 30, 2023
Brooks was super friendly and courteous throughout the entire car purchasing process. His manager, Jim, was just as courteous and friendly and made us feel very welcome. This was our first time purchas entire car purchasing process. His manager, Jim, was just as courteous and friendly and made us feel very welcome. This was our first time purchasing at Castle VW and will now continue coming to Castle as the people are friendly and they made the process painless. More
by Stephen_skeggs
December 07, 2023
He was the best car sales man I’ve ever had. He made the time go by so fast and was very informational about everything. Keep up the good work. I would love to work with you again in the future. He made the time go by so fast and was very informational about everything. Keep up the good work. I would love to work with you again in the future. Thank you for everything. More
by Tatiana J.
Employees Worked With
December 05, 2023
Amazing salesman and great person to get info and whatever I asked for!! Thank you again whatever I asked for!! Thank you again More
by Leonel.ramirez.jr
