Castle Volkswagen of Schaumburg

Poor management, pushing sales of parts & services not needed, compromised a part that did not need to be serviced (battery issue) needed, compromised a part that did not need to be serviced (battery issue) More

I purchased a Certified Pre-Owned 2024 VW Atlas on September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the salesperson, Eryk Buczynski, and sales manager, Anthony Pociask, that the vehicle met CPO standards and would not have been sold if repairs were needed. However, after about six weeks and with colder weather, the chips began to spread, indicating they had either not been repaired or were repaired improperly. Multiple follow-up emails and calls to the dealership throughout October went unanswered or unresolved, despite repeated requests for a copy of the CPO inspection report. Because I live several hours from the selling dealership, I contacted my local VW dealer for assistance. Their staff helped coordinate an inspection with a local glass company, which confirmed the windshield had not been properly repaired and should have been replaced entirely. I was informed that the dealership’s three-month warranty only covered repairs, not replacement. When I relayed this information to Castle VW, my concerns were dismissed, and I was given limited options: file an insurance claim with a deductible, drive seven hours round trip for replacement, or accept a partial reimbursement well below actual replacement costs. Additionally, I received inconsistent and incomplete inspection documents, none of which were the official CPO inspection report I had repeatedly requested. After escalating the issue through VW Customer Care and ultimately to a vice president of the auto group, it was confirmed that the CPO checklist had not been completed at the time of sale and that I should have received specific documentation per VW’s CPO program. Nearly two months after purchase, I finally received a CPO inspection report dated well after the sale. Ultimately, the dealership agreed to replace the windshield at my local VW dealer at their expense and complete the required CPO inspection. This resolution reflects what I had requested from the beginning and came only after months of unnecessary delays, miscommunication, and wasted time. More

I had an outstanding experience with Eryk Buczynski at Castle Volkswagen of Schaumburg. From the moment I walked in, Eryk was incredibly welcoming, knowledgeable, and genuinely focused on helping me find Castle Volkswagen of Schaumburg. From the moment I walked in, Eryk was incredibly welcoming, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to listen to my needs, answered all my questions with patience, and provided clear, transparent information about pricing, options, and financing. What stood out most was Eryk’s dedication to ensuring I felt comfortable and confident with my decision. He guided me through the features of the car, demonstrated how everything worked, and followed up afterward to make sure I was enjoying my new vehicle. The entire process was smooth, efficient, and stress-free. If you’re shopping for a new or used vehicle in the Schaumburg area, I highly recommend asking for Eryk. His professionalism, integrity, and customer-first approach truly set him apart. Castle Volkswagen of Schaumburg is fortunate to have him on the team. Thank you, Eryk, for a fantastic car-buying experience! More

We purchased a 2019 Jetta from them. They made the process very easy and efficient. Asim Syed was our sales person and Anthony Pociask was the manager. we made the deal on a Wednesday a They made the process very easy and efficient. Asim Syed was our sales person and Anthony Pociask was the manager. we made the deal on a Wednesday and picked the car up the next day. everything was ready for us and it took 1.5 hours for doing the finance deal, and getting a tour of the car, and them making sure they answered all of our questions. In case you are wondering, Yes I would highly recommend them to a family member :-) More

Excellent service and sales at castle Volkswagen of Schaumburg My experience there was wonderful. I have never liked going to a dealerships But I am sold on them. They were the best. I will be b Schaumburg My experience there was wonderful. I have never liked going to a dealerships But I am sold on them. They were the best. I will be back next time I need another car and will send everyone I know to them!! Very impressed with all of them. More

A customer centric dealership where you feel comfortable walking around, looking, and asking questions. Sales people (Mike K) are extremely helpful. walking around, looking, and asking questions. Sales people (Mike K) are extremely helpful. More

Just had excellent service from Castle. My sensors started acting weird and turning themselves off, after recently getting my battery changed. I know sensors are stupid expensive, and was My sensors started acting weird and turning themselves off, after recently getting my battery changed. I know sensors are stupid expensive, and was hoping it was just a software issue , but even getting that looked at can be expensive. But my advisor got the head tech Ricky to take a look before putting it in the shop, and he was able to fix it without needing to do any major work. I really appreciate that level of service. More

The best great experience Erik very professional and helpful sales person great customer service and care helpful sales person great customer service and care More

I have worked with Eryk twice, most recently last week. Eryk is very easy to work with and knowledgeable regarding the vehicles and features. He spent significant time showing me all the features of my w Eryk is very easy to work with and knowledgeable regarding the vehicles and features. He spent significant time showing me all the features of my wonderful new vehicle. I would recommend Eryk for any new vehicle transaction. Thank you, Eryk, for smooth transactions! More