187 Reviews of Causeway Ford - Service Center
On Thursday, May 8, I checked in at 8:15AM to the service department. I drove out at 10:10AM. All I had done was an oil change. Nearly 2 hours and $85.00 for an oil change. That is totally ridiculous. The re department. I drove out at 10:10AM. All I had done was an oil change. Nearly 2 hours and $85.00 for an oil change. That is totally ridiculous. The reason I got was they were busy. I always go early so that hopefully I won’t get backed up. One other thing: they have what’s called truvideo which supposedly tracks where your vehicle is throughout your whole visit from “welcome” to “ready for pickup”. That didn’t work at all. Totally useless. Why even bother having it. More
I have been dealing with Causeway since before 1998. Many different people including sales and service personnel. I have especially appreciated my service managers who take time to explain what is need Many different people including sales and service personnel. I have especially appreciated my service managers who take time to explain what is needed. Once a service tech even came out from the shop to show me a problem. Over the decades I have had to bring in a few tough jobs but mostly routine service. Since my cars do not break down, I attribute that to the careful techs who look at everything to keep the cars running properly. I appreciate the candid outline of what service is mandatory and what matters could be postponed. They use their knowledge to help me and I appreciate it. Both cars were serviced this time and a driver returned the first car to my house and picked up the second one. Thank you Sal and Kim. More
Dawn and Rebecca are on top of their game. Probably two of the best in the service industry. Always communicating with me. Clear and to the point. I would highly recommend getting your service Probably two of the best in the service industry. Always communicating with me. Clear and to the point. I would highly recommend getting your service here. Never had a bad experience. Been buying trucks and cars for many years. Have dealt with many service shops but none as good as this one. Thank you service team at Causeway from one happy customer. Sincerely Fred More
Great experience with Causeway Ford! The service I received was impeccable and everyone here is professional, courteous and very knowledgeable. I highly recommend! The service I received was impeccable and everyone here is professional, courteous and very knowledgeable. I highly recommend! More
With a electric mustang all that was needed for 11000mile service was rotation of tires which was done in an hour. I was disappointed that the tire pressure was not checked. I went to a Costco air pump and a service was rotation of tires which was done in an hour. I was disappointed that the tire pressure was not checked. I went to a Costco air pump and added about 2 pounds for each tire. Next time I will ask for a tire pressure check along with the rotation. The service personnel were friendly and efficient in scheduling service. More