This is was my first and last purchase from Caviler Lincoln, November 24th 2018 I purchased a Certified Pre-owned Lincoln from this dealership after 1 night of having vehicle the problems started, I returned to the dealership the next day wishing to return vehicle (they claim to have a 3 day return Policy). Upon my arrival I was made all these promises of how they would take care of every issue with the vehicle, "Mrs. Baker i assure you its an easy fix" LIES!! because it still is not fixed. That day the did their fast talking and promised me the world, even gave me loaner car to drive, I return to pick my newly purchased truck up drive it and its not only worse, but now it has this huge dent in the side, no one at dealership told me they damaged the truck, yet they fixed it. they ordered parts and brackets and tire etc... Never fixing my original issues. Mind you they had my truck 17 day out pf the 30 i owned it, Two days before Christmas I take truck back for service(repairs they claimed they had fixed) The FORD SERVICE TECH drives my and my niece in the truck, feel all the issues, they issue me another rental while the repair my NEWLY PURCHASED CERTIFIED PRE_OWNED. They keep the truck 8 days through the Christmas Holiday when I pick my truck up they had put 450 mile on my truck, and yes they did replace somethings and that one issue was better. I drive truck a day, SAME original issues were still there. I call get more lies handed to me, get very rude service from PAM in their service department, mind you I am a 69 year old dealing medically with heart failure and other health issues they want me to return to dealership yet again... I did they kept the truck only to call me today to tell me my truck was ready and they could not find any issue.. LIES, i have estimates from another FORD DEALERSHIP to repair the same issues that CAVILER FORD claims they cant find. The point is I tried to return vehicle the Second day, was not allowed, was promised the world, now that im sick of the issues and want to return it the claim "well we have a 3 day return policy" lol, sure you do, one that you don't honor. See the made all these promises and even had my truck 4 days after i purchased, yet it was not in the 3 days? I feel taken advantage of, I feel lied to, I feel like the dealership lost all interest in my after I handed over the Check for the truck, I will not return, I will tell everyone I come across my experience with the dealership, and I will take ever route I can to see that they are held accountable. How was my truck able to be sold on their lot as a CERTIFIED PRE_OWNED and I have have this much trouble? Makes you wonder the Quality of all cars they say are CERTIFIED PRE-OWNED.. BUYER BEWARE!!!!