Cavalier Ford Lincoln Greenbrier

When you buy a premium car, you expect premium service I have a brand new 2019 Lincoln Continental Reserve. I took it to Cavalier Lincoln on December 2, 2019 for regular maintenance and to find-and-fix som I have a brand new 2019 Lincoln Continental Reserve. I took it to Cavalier Lincoln on December 2, 2019 for regular maintenance and to find-and-fix some rattles in the passenger compartment. I did not get my car back for a full week. I expected the car to be held overnight so I did not call for an update until the afternoon of Dec 3. On Dec 3 I was told they found multiple sources of rattles in succession, and that they were waiting on parts. I should expect to have my car back by the afternoon of Dec 4. On Dec 4 they called and told me that they were waiting on some adhesives that were needed. Unhappy with this, and because I received collision notifications through Lincoln's app, I visited the dealership to check my car. Thankfully, the collision notifications were a result of them disassembling the dash and headliner to correct the rattles. I was told I should have the car back by the afternoon of Dec 5 or the morning of Dec 6. On the afternoon of Dec 6 they called and said they would need to keep the car longer because they were waiting on more clips. Of course, the service advisor feigned ignorance as to the exact nature of the clips and why those clips were not identified and ordered prior. Needless to say I was very unhappy. I got my car back on Monday, Dec 9, along with the service ticket. I learned by reading the service ticket that the technicians broke the overhead console in the headliner when trying to remove it. They had to order a new overhead console and some clips. Why didn't they just tell me what happened? Why did they lie and deceive me? Any reasonable person would understand that mistakes happen and would appreciate the dealership for admitting and correcting their mistakes. Rather than being open and honest, Cavalier Ford Lincoln chose to lie and deceive. I write this review on February 6, 2020, almost 2 months after getting my car back. The rattles are still there AND my Hazard flashers do not work. They most likely forgot to connect the Hazard switch to the wiring harness, Apparently, their post maintenance testing process (if there is one) is not sufficient. While I bought a Lincoln and expect Lincoln-level service, I did not even get Ford-level service. This dealership holds true to the old "stealership" way of doing business, lie and cheat the customer whenever possible. I will never darken their doorstep again. I suggest everyone reading this review steer clear of them as well. More

Always a good experience at Cavalier Ford Lincoln. Shawn Wilson is such an amazing salesperson and I would recommend anyone to come see him for a new or preowned vehicle! Wilson is such an amazing salesperson and I would recommend anyone to come see him for a new or preowned vehicle! More

Great experience from start to finish. Professional and caring service. The entire team worked to get me the best deal. Thank you all very much. caring service. The entire team worked to get me the best deal. Thank you all very much. More

The sales experiance was excellent, our salesman was able to find the exact car we were looking for. He was very knowledgeable of all the features of the Escape we were looking at. Our conversations were ve to find the exact car we were looking for. He was very knowledgeable of all the features of the Escape we were looking at. Our conversations were very helpful and it was great knowing Cavalier hired a Naval Service member to help start his civilian career. More

Dave Cynar was the reason we decided to purchase from Cavalier Ford in Chesapeake. His demeanor and customer service acumen kept us on the lot. Other dealers offered lifetime oil changes or double rebat Cavalier Ford in Chesapeake. His demeanor and customer service acumen kept us on the lot. Other dealers offered lifetime oil changes or double rebate incentives, but Dave won us over. More

I can write about the Sales person Daniel Little. This gentleman presented the facts about the truck we bought. I feel that he went beyond our expectation as a sales person. Thanks. gentleman presented the facts about the truck we bought. I feel that he went beyond our expectation as a sales person. Thanks. More

Have bought more than 20 vehicles with this dealership. Wouldn’t consider ever going anywhere else. Great prices and the best customer service! Would recommend them 110% Wouldn’t consider ever going anywhere else. Great prices and the best customer service! Would recommend them 110% More

I have bought multiple vehicles from Cavalier both Fords and Mazdas. This past Monday evening I had the pleasure of buying two(2) vehicles from Mr. Odom. Earl is a true gentleman and highly professional. N and Mazdas. This past Monday evening I had the pleasure of buying two(2) vehicles from Mr. Odom. Earl is a true gentleman and highly professional. Never met a salesman that can juggle all the options that Ford/Lincoln offers and actually can demonstrate them with zero confusion. Would also like to mention and thank Linsey for bearing with me when the deal started going south. She diligently searched the local dealers inventory and found another vehicle. Additionally when a different sales manager told Earl that he was "All In" on the price he offered on my trade rearkably Linsey found that "extra money" that I wanted in my trade. Glad the other gentleman stepped aside or it would have been Charles Barker here I come. Last but definitely not least I have to mention Matthew in finance. Its never fun talking money nor parting with it. However Matt was a pleasure to work with. He worked late into the night on these deals. I appreciated his candid and sage advice. Steve K you got a gem here. More

I recently made a vehicle purchase at Cavalier Ford. I had researched the vehicle I wanted to purchase. Everyone at Cavalier made the process very quick and painless. I was alone when I made the purchase had researched the vehicle I wanted to purchase. Everyone at Cavalier made the process very quick and painless. I was alone when I made the purchase so they even delivered the vehicle to my house. More

Customer service Clark Matt and Linsey went out of there way to make the deal happen and they were very informative and helpful from beginning to end Clark Matt and Linsey went out of there way to make the deal happen and they were very informative and helpful from beginning to end More