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Cavalier Ford Lincoln Greenbrier
Chesapeake, VA
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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601 Reviews of Cavalier Ford Lincoln Greenbrier
November 17, 2022
Sean Murray did an amazing job with the sale process on my Mustang! From his knowledge of the vehicle to his efficiency with paperwork, everything was super smooth. 10/10 would definitely recommend! my Mustang! From his knowledge of the vehicle to his efficiency with paperwork, everything was super smooth. 10/10 would definitely recommend! More
by Human_Clay
Employees Worked With
Sean, Rich H.
Helpful October 08, 2022
A dealer that cares about customer service. We have bought 15 vehicles over the past 30 years for our family. Our latest purchase was for a slightly used Ford Expedition we found on-line. After We have bought 15 vehicles over the past 30 years for our family. Our latest purchase was for a slightly used Ford Expedition we found on-line. After test driving several SUV's with our long-time salesperson Danny McDermott, we wanted the one we saw online. There was an error with the on-line price, and we could not solve the issue on Friday. Monday morning, The General Manager called to apologize and explain what had happened and come to a mutual fair solution to the problem. When we arrived to close and pick up the SUV, we were met by the President/owner, the General Manager, the Finance Director and sales manager who all worked to make us feel so much better about the transaction and the dealership. We will continue to recommend Cavalier Ford to our family and friends. More
by Beachbum OBX
Employees Worked With
Danny Mc Dermott and David ?, zack treece
September 18, 2022
Our salesman Georgy was fantastic. Knowledgeable professional and outstanding! Our truck is gorgeous couldn't be happier! Thank you. Knowledgeable professional and outstanding! Our truck is gorgeous couldn't be happier! Thank you. More
by Jillcoons
Employees Worked With
Georgy Berezin, zack treece
August 25, 2022
Excellent service. Mr. Peterson was a great help through the entire process. The dealership had just the vehicle I was looking for. Mr. Peterson was a great help through the entire process. The dealership had just the vehicle I was looking for. More
by Arnoldfigueroa77
Employees Worked With
William Peterson, zack treece
August 18, 2022
Update: I spoke with a manager and they offered to repair a scratch when service took place, which I accepted. Getting everything serviced did take an extra day, but they also offered a loaner. The manager s a scratch when service took place, which I accepted. Getting everything serviced did take an extra day, but they also offered a loaner. The manager stated that they'll be looking into improving their systems and training, since the disconnect between sales and service isn't sustainable. It'll take some time to see systems improve, so I'll update more throughly if service next time is improved. Pickup and dropoff of the vehicle was quick and easy at least, even if delayed. Original review : Sales people are fine, service department is completely useless. I can understand why Ford is trying to get away from a dealership model. We've been trying for four months to get a scratched window replaced on a brand new Maverick we ordered. Twice it was a no call no show, third time truck was at the dealership an entire day and it turns out it was the wrong window. So we put it off until our first scheduled maintenance, which was misscheduled for a day the window couldn't be replaced, then rescheduled for two weeks later, and now I got a call where they told me to call another glass company because nowhere in their notes on the FOURTH attempt to replace this window was it noted as a warranty/on delivery issue. Ford Maverick is great, Cavalier Ford is worse than useless, go order from anyone else if you can, probably have better follow up and service from a rotten tree stump than from here. More
by pdschultz84
Employees Worked With
Service Department
