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Cavallaro-Neubauer Chevrolet

Williamson, NY

4.0
22 Reviews

3740 NY-104

Williamson, NY

14589

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22 Reviews of Cavallaro-Neubauer Chevrolet

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August 25, 2021

"Were able to get my car in next day of calling. Quickly..."

- Sherrys1972

Were able to get my car in next day of calling. Quickly analyzed why engine light was on. Nicky reached out to me explaining what was wrong with my car. The same day my was car fixed.

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Recommend Dealer
Yes
Employees Worked With
Nicky
August 09, 2021

"Cavallaro-Neubauer Chevrolet is one of the most unethical..."

- jwf1racing

Cavallaro-Neubauer Chevrolet is one of the most unethical car dealers in Rochester, New York. I regret not purchasing the vehicle from Van Bortel Chevrolet, considering the first-hand experience of buying several vehicles from their multiple dealerships. I purchased a Ford Explorer from their Ford store and had some issues with the vehicle. Kitty Van Bortel offered to return the truck and replace it with a different model. She was under no legal obligation to replace the vehicle. You're not going to have that kind of service from Cavallaro- Neubauer Chevrolet. The lack of professionalism and outright misinformation from Michael Cavallaro speaks volumes of his lack of ethics. I assumed Michael Cavallaro was a principal in a family-run business and would deliver on his promise as an owner. Michael Cavallaro offered me a $2000 discount on a C8 Corvette. I specifically asked him if he had an allocation and could guarantee delivery in 2020, which his response was no problem. I put in a $1000 deposit in the fall of 2019. About six months later, in 2020, he cancels my order because he did not have an allocation to deliver the car as promised. I called General Motors, and they informed me that they recommended purchasing a 2022 C8 Corvette because of the ongoing Pandemic, manufacturing delays, and semiconductor shortages. I waited three years for this vehicle, and Michael Cavallaro now refuses to honor the price he gave me. I did not complain once during this process and feel the lack of business ethics from this dealership to be unacceptable. The complaint is accurate in all aspects based on facts: Michael Cavallaro canceled my 2020 Corvette based on allocation after taking my deposit (2019 ) on the vehicle and assuring delivery in 2020. Do you usually take deposits on vehicles and not deliver the car? Cavallaro-Neubauer Chevrolet's problem, in summary, is that they are a small dealer with minimal Corvettes available for ordering compared to the other dealers. Michael Cavallaro mentioned is allocation was 12 cars and specifically said my car was within their allocation. I think Van Bortel Chevrolet had more than 100 C8 Corvettes allocated for 2020. For example, Kerbeck Corvette allocation was more than 700 C8 Corvettes last year. Your comment regarding the semiconductor shortage is relevant in 2021 but was not a factor in 2020; therefore, there was no excuse for not delivering the car other than misrepresenting the number of vehicles you had available to order. You conveniently forgot a characteristic of your organization that the vehicle you offered was someone else's order. The car was a completely different configuration than what I ordered. The car was a Shadow gray color with black wheels, and mine was Arctic white and chrome wheels. It's unbelievable that you expected me to take another person's order. There is your company again misrepresenting the facts. Facts don't lie; you do. You must be a complete idiot to assume my point was to compare the purchase of a Corvette versus a Ford Explorer. The Ford Explorer reference was nothing more than an example of a dealer who values its customers and puts customers satisfaction above profit. Something you obviously do not understand. I'm wondering, have you ever taken back a car in your business because the customer was unhappy? I assumed Michael Cavallaro was the owner's son or relative, considering his last name is in your brand. I asked Michael Cavallaro if it is a family business, and he said yes. I find it interesting that you act like I had issues before this complaint. I've been very patient with your company and thought it was unethical to change the terms of the deal because of your problems.

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Recommend Dealer
No
Employees Worked With
Michael Cavallaro
June 19, 2021

"Very good service. He went above and beyond. I would..."

- Scty1217

Very good service. He went above and beyond. I would definitely use them again. Showed me the truck inside and out. Was very courteous and polite.

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Recommend Dealer
Yes
Employees Worked With
Kevin Mcmahon
5.0
December 11, 2020

"The Salesperson Laurie was very responsive and did a..."

- John S.

The Salesperson Laurie was very responsive and did a great turning out two vehicles in less than a week. Would go back in the future

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Recommend Dealer
Yes
Employees Worked With
Laurie Hixon
January 03, 2020

"It was a pleasure purchasing a brand new off the l ou t..."

- Brittany.mack08

It was a pleasure purchasing a brand new off the l ou t with 5miles on it with Linda and steve, thank you so much!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mcmahon
5.0
Other Employees : Linda, steve
July 09, 2019

"Horrible"

- Bdaves

We leased a vehicle that hasn't been right since we left the lot. Been to service many times for different issues and it is brand new. Wish we could get out of lease but have two more years of xxxx with no one actually caring and I have informed both service and sales person the problems we are having. Will never buy or lease from this dealership again. I hate giving a bad review but if it will save another person from what we are going through then it's the right thing to do,

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Overall Experience
Recommend Dealer
No
Employees Worked With
All service and sales person Michael C.
March 24, 2019

"Above and Beyond"

- tpafumi

This dealership goes above and beyond to get you the right deal. I told them what I was lookin for and found in one day.

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Recommend Dealer
Yes
Employees Worked With
Dave Figueroa
January 05, 2019

"Bought 2 vehicles "

- Jim C

Have been a Loyal customer of Cavallaro for years now. Just bought a new Chevy Equinox and a Chevy Malibu. It isn’t about just selling you a car, it’s about earning your business as a Loyal customer. Mike Cavallaro always goes out of his way to give you the best deal possible and has never been outbid. The Dealership is always courteous and they go above and beyond to make sure that you are comfortable with your buying experience. I always recommend them to anyone looking for a vehicle. Not your average car dealer in fact they are the extreme opposite. They actually care about you. No feather bedding at Cavallaro Neubauer just a honest Dealership. Jim and Dawn C.

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Recommend Dealer
Yes
Employees Worked With
Mike Cavallaro
August 23, 2018

"Happy with Equinox LTZ 2015"

- Bruce

Have been a loyal customer for the past (3) new car purchases. Excellent customer service, It's nice to know the service reps. on a first name basis, THANK YOU.

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Recommend Dealer
Yes
Employees Worked With
Chris, Niki
March 19, 2018

"Love my new Chevy spark"

- gary kloster

A great bunch of people .. Friendly ..knowledgeble caring ... I felt like family .. It wasn't just bout selling a car to them ..every one was wonderful

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Recommend Dealer
Yes
Employees Worked With
David
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