Well, I've been a loyal customer of Cavallaro-Neubauer Chevrolet for several years. Have purchased and referred customers with a total of 5 cars bought total in the last 3 years. The lease on my 2015 Silverado was up in May. Talking with them about a leasing a new, with many really good deals being offered by other dealerships. Asking about those deals, and matching them, I was told "wait until you see the fine print, those deals are not what they seem to be." OK, decided to buy a used Silverado from a private individual. After driving that truck for a few months, realized I really wasn't happy with a used unknown vehicle. Went back to Cavallaro-Neubauer to try and see if they would try to match the other dealers advertisements. Was told basically the same story. Asked if they could take my trade in. They told me "they would keep an eye out if anyone would would like my truck." Frustrated, I put a search out online for Silverado deals, and also mentioning my trade in. Almost immediately I got a call from 3 different dealers, but in particular Tradition Chevrolet in Newark, NY. They said they would match and other dealers ad, and that they wanted my truck in trade. Bottom line, they offered me the price advertised in the papers saving me $65.00 a month over Cavallero-Neubauer's best offer. Plus they gave me pretty close to what I paid for for my used Silverado.
As far as Cavallaro-Neubauer's service. I had a vibration in the steering of my new, less than 1,000 mile Silverado. Seeing I had done business with them, and they were far closer than the dealer I bought it from, I took it to Cavallaro-Neubauer for the service. Was greeted by Chris, the service adviser asking why I brought it to them, and not the dealer I bought it from. Explained the distance, and you are my dealer, He continued to insult me telling me they don't get the full (way too high over $100.00) labor rate, and I really should take it back to the purchasing dealer, because they lose money working on my truck. Long story short. When I came back to pickup my vehicle, I had a discussion with Chris how this bothered me. And told him you are a authorized GM dealer. How why would I care if your losing money, etc, etc. He finally admitted, in my circumstances, he would have done the same thing. Needless to say, I wasn't happy, and am still not. Regardless, I will still take my truck to them, mostly because of the distance.