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Cavender Buick GMC North

San Antonio, TX

4.6
312 Reviews

17811 San Pedro Ave

San Antonio, TX

78232

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Showing 312 reviews

September 25, 2023

From the time we arrived JJ Ocanas was outstanding and a true professional, and when we signed all the paper work Raquel was amazing, thank you for my making our experience a very pleasant one. More

by menchacao1978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ocanas, Colby Joyner
Sep 25, 2023 -

Cavender Buick GMC North responded

We're delighted to know that JJ and Raquel provided you with an outstanding experience at Cavender Buick GMC North. Thank you for sharing your positive feedback, we appreciate it!

September 25, 2023

Fernando was professional and very courteous making it a great experience ,.Cavender once again came through on my trade in deal. More

by biggs.sally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Vasquez, Colby Joyner
Sep 26, 2023 -

Cavender Buick GMC North responded

We're glad to know that Fernando and our team at Cavender Buick GMC North made your trade-in experience a great one! Thanks for choosing us again, we appreciate the support.

September 25, 2023

I waited for almost 2 hours for oil and filter change but nobody let me know the car was ready. I had to find someone to ask about my car’s status. He could not find my car key, the car key left at an unatte More

by hiroko veyran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey
Oct 17, 2023 -

Cavender Buick GMC North responded

Hiroko, I'm sorry to read about your experience. We strive to provide top-notch communication, and we are sorry to have let you down. We also understand how concerning it would be not knowing where your car key was left. If you're open to discussing this further or there is anything we can do to make this up to you, please reach out at your earliest convenience so we can address these issues directly with you. Thank you, Jason Thibodaux - Service Manager - (210) 758-8959

September 23, 2023

Eric was excellent. Very courteous, thorough. However, I am waiting to hear back from him regarding the part that we need for our vehicle. I sent him a couple emails thi More

by Alan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bernal
Sep 25, 2023 -

Cavender Buick GMC North responded

Alan, we're glad to know Eric provided excellent service. We apologize for the delay in communication and assure you that your concern about the vehicle part is being addressed. Thanks for choosing Cavender Buick GMC North! If there is anything else we can do to assist you, please don't hesitate to reach out to us directly.

September 22, 2023

The service dept was wonderful and helped me immediately although I was a walkin. It was a long repair in terms of time but they took care of everything and had me on my way. My service representative was More

by busmail09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 22, 2023 -

Cavender Buick GMC North responded

We're glad to know our service department at Cavender Buick GMC North was able to assist you promptly and efficiently, even as a walk-in. Thank you for your patience during the repair process and we appreciate your positive feedback! Safe travels ahead!

September 22, 2023

Came in without an appointment and vehicle was ready way sooner than expected. Great service. More

by Lopezpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 22, 2023 -

Cavender Buick GMC North responded

It was our pleasure to service your vehicle, even without an appointment! Thanks for choosing Cavender Buick GMC North and for leaving your kind feedback. Safe travels ahead!

September 21, 2023

Cavender once again came through on my trade in deal, I was pleased with the overall numbers and John was awesome he is an asset to the Cavender group had an excellent experience with him. More

by anthonynuncio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 21, 2023 -

Cavender Buick GMC North responded

Anthony, we're glad to know that John and the Cavender Buick GMC North team made your trade-in experience a positive one. Thanks for choosing us again!

September 21, 2023

Robert was great. He was helpful and kept me informed about the process and prices. I had a great experience with his customer service More

by lolalemon9082
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 22, 2023 -

Cavender Buick GMC North responded

We're glad to know that Robert was able to provide you with a great experience at Cavender Buick GMC North. We always strive for top-notch customer service and we appreciate your feedback!

September 19, 2023

Service was prompt,efficient, and professional. I'll be back again next time when due. More

by bergstwl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Ruvaclava
Sep 20, 2023 -

Cavender Buick GMC North responded

It is great to hear that our team delivered prompt and efficient service. We look forward to assisting you again here at Cavender Buick GMC North!

September 18, 2023

My service agent was courteous & informative. The service department was very efficient & made sure any waits were quite accommodating. Having my vehicle serviced here felt like 5-star luxury. More

by nla2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson, Colby Joyner
Sep 19, 2023 -

Cavender Buick GMC North responded

We're so glad to know you had a 5-star experience with our service department at Cavender Buick GMC North. Our team always aims for efficiency and clear communication, so it's great to see that reflected in your visit. Thanks for the review!

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