True definition of unprofessionalism and lack of customer service is how I would describe my experience at Cavender GMC/Buick. I was incredibly disappointed with their service. I inquired about a used car and originally worked with Adam Ochoa and Roger Rivera (sales manager?). After a few days of planning, I was able to make a trip from Austin to San Antonio on 02/18/19 to test drive the car I wanted. I was looking to make a decision fairly quickly. Upon arrival, Daniel Ramirez was assigned to us. Adam came by to introduce himself, and both salesmen made sure to emphasize they took turns being the “Salesman of the Month”. After being presented with hypothetical numbers, I decided to move forward with my credit application. I requested to be run with my credit union first (preferred lender). While I waited, Daniel spent his time offering a $960 “insurance” for tires, paint, and leather conditioning. Despite asking about the price and terms of the bumper-to-bumper warranty Cavender offered, I did not receive an answer better than “It covers anything the light touches”, but no price or terms. I was declined for financing with the Credit Union, which I was prepared for (I am rebuilding credit). I spoke to Ron (finance) and agreed to run my credit with two more lenders. After an hour wait, Daniel came back to the sales floor to inform me I was approved with one of the lenders, with a higher down-payment. I requested the full terms and conditions of the loan to discuss them with my husband, and his response was “I don’t have them” (first attempt). Daniel said he would find out, and call me. At this point, I had spent SEVERAL hours at Cavender and decided to drive back to Austin. I did not hear back from Daniel that day. My husband and I decided we could offer a 50% down-payment if we could get a low note, OR purchase the vehicle cash if it was the best option for our family. I reached out to Daniel the next morning (02/19/2018) at 11AM to request the terms (second attempt). He responded finance had the paperwork, but I would get a response as soon as possible. I called again at 2:30PM and was told they were swamped and he needed to call me back. At 5:45PM I reached out to him, yet again, and he responded “Still Swamped” (third attempt). I decided to reach out to Roger in hopes of obtaining the terms of the loan and I was told he would “look in to it” (fourth, and last attempt). By the end of the day, I still did not have the terms of the loan I got approved for. After wasting our time with this dealership, we decided to apply for a loan through the same Credit Union directly, and went to CARMAX in Austin (famous for no haggle pricing). We drove our new car home yesterday! In the end, we walked out with a much better deal. We paid a relatively comparable amount for a newer car, with less miles, luxury package.. and the price included bumper-to-bumper warranty! The car I wanted had been at Cavender for over 180 days when I went to see it, and last I checked, it’s still sitting in their lot. Save yourself the headache, this dealer is not doing YOU a favor. Spend your money wisely, and go elsewhere. You won’t regret it!