Cavender Buick GMC North

Always great service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service More

Great service Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service. More

Speacial thanks to Jeff McInryre for his wonderful customer service, he made us feel like family and he has a awesome personality that you can just click with!! J. W for his wonderful customer service, he made us feel like family and he has a awesome personality that you can just click with!! J. W More

Jeff M. is the Best If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! More

Worst experience ever with any dealership. Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to m Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to mind to have repairs. I was told it would take 2-3 weeks for me to have my vehicle back. It was towed to their dealership on June 24th, it is now July 27th and they still have my vehicle. I have not received any calls or emails on my vehicles status. I would not recommend ANY Cavender locations to anyone. I have complained and I guess nobody cares to give me a call back. I will be letting everyone I know about my experience with Cavender!!!! More

Above and Beyond I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally took care of me. He personally picked up my Acadia at my home and personally returned it the next day. He provided not yet due warranty service at no charge. In my opinion, he went above and beyond to make it right for me. This dealership is part of the Cavender family of dealerships. They have a much deserved fantastic reputation. Bobbie certainly maintained it in my case. More

I was not an easy client and Ian Bertini was the most unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answe unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answer even if he didn't. He was quick to find the answer and produce results. I left the dealership without purchasing a vehicle and what I didn't know is that while I was taking a break and trying to figure out my next step in the car buying process, he was steadily working on finding the perfect vehicle for me within my financial means. He called me up, asked me to come in one more time and see what he was able to find andI ended up in a brand new Buick Encore (I have never purchased a new car before) and absolutely love it. I know there were a lot of other financial people behind the scenes working to make the sale happen for me as well and I'd like to extend my appreciation to them as well. The in house sales experience was the best I've had in 20 years. However. I will say that the only thing that left me feeling incomplete was the "survey". I was told before driving off the lot that in about a month I would recieve a survey and it would give me the opportunity to give my feedback regarding the sales experience and I never recieved it. I called and spoke with a sales manager who told me that not everyone gets them and there is nothing more that can be done. I find it unfair that some customers get to rate their sales experience and others don't. What factors determine who gets the survey? What did I do not to deserve the survey, or what did my sales manager, Ian do to deserve less recognition for all of his hard work than others? This left me feeling like the sale was incomplete and made me feel dissappointed in the closure of a sale. I hope they tweek this process in the future because I can't be the only one that feels something is unfair about this process. More

Had to take my car back 3 times and it still was only barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servic barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servicing / body shop repairs. Very disappointing. I thought Cavender would be a better company since family owned. Next time going back to Alamo Toyota for the excellent service and any body shop repairs needed. They fixed my vehicle back to exactly like prior to car accident. I would never recommend Cavender, especially this location/dealer. More

I had a wonderful experience with this gmc dealer. I went to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to get a estimate, i told him i been to a few other shops prior to seeing him that day and in fact that i know i didn't need rear rotors but i did need them turned. He then looked up the estimate but the estimate came up wrong, so he made some phone calls and next thing i know...............i had the shop foreman/manager, parts manager and the truck master tech, standing next to me working on the right estimate. We got the estimate down to i knew what i was paying out the door. The next day i decided to actually use curtis for my problem, i took my truck up to him and dropped it off. He got me a ride home and stayed in contact with me through out the whole repair, we found that i needed hub seals and my parking brake repaired(since its rear disk brake)......................they gladly offered to show me the worn seals and worn parking brake shoes. I went to see since i don't trust many mechanics with my vehicles, upon arrival the service manager greeted me since my service advisor was off(it was the weekend), he took me and showed me the worn out parts and also got the master tech that was working on my truck to explain what was wrong. I signed up for the repairs after a quick price adjustment to add the extra parts. I told the service manager i cant pick up til friday and he was completely cool with it. So they completed the repairs and i picked up the truck friday, i came to find out the estimate to add the parking brake repair and hub seal repair was off but the service manger and my advisor stuck by the original price the quoted. I was very pleased with the repair and their honesty, i will be taking my truck back to curtis and the cavender gmc. More

Lee Cox was incredibly helpful. He took the time to understand our financial situation, refused to let us work on a transaction until he was satisfied that the vehicle we were looking at met his own pe understand our financial situation, refused to let us work on a transaction until he was satisfied that the vehicle we were looking at met his own personal expectations, and was very up-front and honest throughout the whole process. His knowledge of the industry, the manufacturer, and the market were apparent in his communication with us. He responds to telephone calls, calls back when messages are left, makes himself available, and takes the time to be very personable and friendly with his customers. Cavender Buick GMC was a well-run, clean dealership, and we had no problems with any staff members there. We were acknowledged immediately upon arrival, directed to our salesman, and all of our questions were answered. When we walked in with financing pre-approval, the dealer was able to beat the rates we walked in with. Positive experience! More