Cavender Buick GMC North

Had picked a beautiful truck. Got home, all oil and tranny fluid. 15 codes. Has been to the warranty service department twice now. Looking bad. Got home, all oil and tranny fluid. 15 codes. Has been to the warranty service department twice now. Looking bad. More

I could not recommend Cavender Buick GMC North more. We had a 10/10 experience buying a new 2026 Yukon and were treated with respect from the first inquiry call with Camron. We are so excited about our We had a 10/10 experience buying a new 2026 Yukon and were treated with respect from the first inquiry call with Camron. We are so excited about our purchase and had a positive experience through every step of the process. More

Everyone was very professional and helpful. Justin Carney was very patient and answered all of our questions. Justin Carney was very patient and answered all of our questions. More

Destry is a great representative for the dealership and better than all of the other dealerships that I was working with. better than all of the other dealerships that I was working with. More

Felix made everything very easy for me. He was helpful and courteous. He delivered my car to which was extremely helpful. He was helpful and courteous. He delivered my car to which was extremely helpful. More

From the very beginning everyone was very helpful in completing the car buying experience flawless completing the car buying experience flawless More

Absolute terrible service. Over 3 hours wait for a oil change. Didn't even courtesy wash my car like I asked them. Never will return Over 3 hours wait for a oil change. Didn't even courtesy wash my car like I asked them. Never will return More

JJ and the entire staff were absolutely wonderful! When it comes time to downsize from my current vehicle, I will go back. And 10/10 would recommend. When it comes time to downsize from my current vehicle, I will go back. And 10/10 would recommend. More

I had a very disappointing experience with Cavender Buick GMC while attempting to purchase a 2016 Yukon XL Denali. After confirming the vehicle was available, I placed a deposit, completed financing paper GMC while attempting to purchase a 2016 Yukon XL Denali. After confirming the vehicle was available, I placed a deposit, completed financing paperwork, arranged a third-party inspection, and drove approximately an hour to the dealership. Upon arrival, I was informed that another customer's hold on the vehicle had not actually expired and that the vehicle was still being sold to them. Unfortunately, making this trip caused me to miss my son's graduation ceremony, which is something I cannot get back. While my deposit was refunded, Sales Manager Miguel told me he would help locate a comparable vehicle and follow up with me in writing. Despite waiting more than a month, I never received the promised email, any vehicle leads, or meaningful follow-up communication. After escalating my concerns, General Sales Manager Santiago Sanchez responded, apologized for the situation, and stated in writing that Cavender would continue searching for a replacement vehicle and work with me on pricing. Despite those assurances, I never received any vehicle leads or further follow-up from the dealership. Mistakes happen, but allowing a customer to place a deposit, complete financing, coordinate an inspection, and travel to the dealership before discovering the vehicle was unavailable was extremely frustrating. The lack of follow-through afterward made the experience even worse. I hope Cavender improves its inventory management, communication, and customer follow-through so future customers do not experience the same situation. More

I purchased a Tesla from Cavender Buick GMC in November 2025. The vehicle arrived without its standard home charger because the dealership had removed it and sold it for use on another vehicle they sold pr 2025. The vehicle arrived without its standard home charger because the dealership had removed it and sold it for use on another vehicle they sold previously. To resolve this, my sales associate promised that the dealership would purchase and provide a replacement Tesla home charger at no cost to me. This commitment was documented in writing: I have a signed "We Owe" form clearly stating the dealership's obligation to provide the charger, and it was even signed by one of the managers. Almost two months later, the charger still has not been delivered. I've been repeatedly assured by various staff members that "it's already been purchased" and "it's ordered and will ship soon." No charger, no tracking number, no follow-up from the dealership. I've called multiple times requesting to speak with a manager, left detailed voicemails with my information and purchase details, and have yet to receive even one return call. This is not merely an oversight—it's a failure to honor a signed contractual obligation. It has been frustrating, time-consuming, and completely eroded my trust in Cavender Buick GMC. Potential buyers should be cautious: written promises and manager-signed documents apparently carry little weight here once the sale is complete. I recommend shopping at a dealership that follows through on its commitments. Still waiting with no resolution as of December 30, 2025. More