Cavender Buick GMC North

After leaving over 4 phone messages and calling numerous times and even responding to a text…I have had NO responses. My Yukon was serviced on 9/22/25 (I will not discuss that every time I come in I ge times and even responding to a text…I have had NO responses. My Yukon was serviced on 9/22/25 (I will not discuss that every time I come in I get tattooed for $2000-5000) and was to have an oil change and tire rotation along with a message that keeps appearing to my back up system for service. (I would NOT have come in had I known that Ricky was not there…that should be noted when we schedule online). The person that checked me in said that diagnostics were 4-5 days behind. OK no problem…I was then given to Sergio (worthless as an advisor) …he had no time or interest in assisting me. The only words he said to me was about the additional work that was needed, and I approved for $1856 total). I was told it would be about 2 hours. I checked in two hours, and Sergio was gone. I waited another hour, and he was still gone…about 30 minutes later someone else comes out and tells me my vehicle is ready and gives me a bill of over $2200…I said no that is not what I approved and showed him my phone. He asked me to wait and came back a few minutes later with the approved amount. I then asked him about the back system service, and he said he didn’t know anything about that and would have Sergio call me. That did not happen. The next day I get a text from Sergio asking me if I was satisfied and I texted back no as no one has contacted me about the issue with my back up system. Do you think he responded…NO he did not. That is why I called numerous time, I left numerous messages to the number they connected me to and NO ONE has called me back. What kind of service is this? More

I recently took my 2020 Ram 2500 diesel truck for service at Cavender Buick GMC North, where I purchased the truck and bought the extended warranty. The issue was wetness around the rear differential and Cav at Cavender Buick GMC North, where I purchased the truck and bought the extended warranty. The issue was wetness around the rear differential and Cavender replaced the pinion gear seals. The following week i took the truck on vacation to Colorado and when i arrived there the back of my truck and the front of my trailer were covered in some type of fluid. Looking under the truck the rear end was leaking fluid. I took it in to a Ram dealer there and they found the rear end fill plug was not closed all the way which led to the rear end fluid leaking out. I have contacted Cavender and waiting for a response since my truck has a humming noise from the rear end of the truck. NOT GOOD! More

I dropped off my Denali to fix the ventilation seats. They told to look at next day. I called them after 2 days and they didn’t even diagnosed it. I asked for the service manager to come on the phone and They told to look at next day. I called them after 2 days and they didn’t even diagnosed it. I asked for the service manager to come on the phone and he told me we don’t know when it’s going to be diagnosed and he can’t me give date and time. He offered to take your car back which I agreed but late on decided to keep it there and have them looked at it. After 4 days they texted me that it has been fixed. I went to pick the car and on the seats were still not cooling up. I texted them when I get home and they said it can’t be fixed because technician cannot reproduced the issue. I did get his answer and he had no explanation other than xxxxxxxxxxxx. General Motors had engine recall and they were xxxx busy when I went to pick the car. They didn’t want to spend time on diagnosing it plus my car is still under factory warranty so they decided to return it without fixing it. I will call to GM on that and submit my complain on their pathetic customer service and scamming people on the name of service. I was really surprised by Service Managers behavior and his responses. I will also lodge my complain to GM. More

If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. On Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service department was Carson Byers. We are without the vehicle and Rental car coverage on insurance ran out. If you need service - take it ANYWHERE but here, More

every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up. Today I brought my truck in to get a tire changed as there was a slow leak They diagnosed this leak, confirming my suspicion And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm that I was correct. This took significant amount of time as usual. Why it’s not readily available I do not know. It then it took four hours to “ Get permission” to repair my tire with the protection plan I am not exaggerating. Four hours for a simple tire removal and replacement. More

Made an appointment for my vehicle to have a code read. Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to ha Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to have possible repairs done? Apparently appointments mean nothing and just doing a walkin would have the same affect. Will be choosing another GMC dealership as I have Platinum extended warranty. What as waste More

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not t issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service. More

Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagn Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service adviser is unaware that we were not put in a rental on Saturday. I am then informed that no one has verified my warranty, so they have not started on my vehicle. Now today I'm calling, and no one is available to find out what the status is of my vehicle. I am aware that this is not normal for Cavinder dealerships because I purchased a vehicle from the Toyota dealership and their service and sales team exceed expectations. More

I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations More

Tony was very helpful and rare him as outstanding, this was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit. was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit. More