Cavender Buick GMC West

Very bad service every time I take my truck in for warranty work or service work they do a very shabby job and it seems like they have a gremlin working in their garage because there’s always loose sc warranty work or service work they do a very shabby job and it seems like they have a gremlin working in their garage because there’s always loose screws rattling around after their work is done or scratches inside my interior and loose panels. I have no idea why these people are so bad at their job. More

5 Stars – A Truly Exceptional Experience. I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were avail I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were available statewide. Most dealers I contacted were either marking up the price well over MSRP and/or adding thousands in unnecessary extras. Then I came across the exact model and trim I wanted on GMC’s website, which showed it was in transit to Cavender GMC West. From there, the experience couldn’t have been smoother. I quickly found the vehicle on Cavender’s website and submitted an online price request. I got an instant response—and to my surprise (and Cavender's credit), they were offering the vehicle below MSRP with no dealer add-ons. A few minutes later, I received a call from Brandon Guzman. He confirmed the price without hesitation. No games, no changes—just total transparency. I asked if I could put down a deposit to hold the vehicle, and Brandon made it happen that evening. Over the next ten days, while I waited for it to arrive, Brandon stayed in touch. As soon as it landed, he called to let me know it would be ready the next day. I drove down from Austin to San Antonio, and when I arrived, the vehicle was freshly detailed, fully gassed up, and waiting for me to take it home. The paperwork took less than 40 minutes. No upselling. No pressure. Just a smooth, easy transaction. Brandon took the time to walk me through all the vehicle’s features and answered every question I had. I was back on the road within an hour and twenty minutes. He even texted me the next day just to check in, make sure everything went well on the drive back, and confirm that I had everything set up the way I wanted. I’ve purchased nine vehicles from seven different dealerships in my lifetime—this was easily one of the best buying experiences I’ve had. Brandon Guzman was honest, responsive, and incredibly easy to work with. Cavender GMC West runs a professional, customer-focused operation from start to finish. I’ll be back when it’s time for my next GMC—no question about it. More

Our experience with Cavender Buick GMC West was nothing short of outstanding. From beginning to end, we felt heard and understood. We had questions that were answered honestly and forthrightly. Additionall short of outstanding. From beginning to end, we felt heard and understood. We had questions that were answered honestly and forthrightly. Additionally, we were treated with the utmost respect and never felt pressured to buy a car. Arony was outstanding. More

They did the deal with start of a phone call then email. I lived 5 hours away and Tyrone made it easy I lived 5 hours away and Tyrone made it easy More

I am extremely pleased working with Salesman, Tyrone Polk, while deciding on the 2022 Buick Encore. Tyrone is very professional, honest, very helpful and great customer service. It was an excellent ex Polk, while deciding on the 2022 Buick Encore. Tyrone is very professional, honest, very helpful and great customer service. It was an excellent experience! Thank you Cavender West!! More

The Service Dept. is an absolute nightmare to deal with or get ahold of. You can call and call and call…no one will answer or return any of your calls. When they say t is an absolute nightmare to deal with or get ahold of. You can call and call and call…no one will answer or return any of your calls. When they say they will. Parts is somehow worse. So other than Joeys team in sales, this place is a dumpster fire when it comes to customer service or giving a crap. More

Just wanted to say that Cavender West is a stand up dealership. I demanded a new contract to include a deferment and was accommodated. Due to my doing this caused a delay in accounts with GM Financial dealership. I demanded a new contract to include a deferment and was accommodated. Due to my doing this caused a delay in accounts with GM Financial and my impatience going off and made a rude comment and a bad review. I am here to correct that review that has since been deleted. They are a good bunch of people to work with. More

Thanks to DAVID COLLINS and his bad manners and with that demeanor, condescending actitud. I will not be doing ANY BUSINESS to this place. And yes you where correct my friend did a much better job. Even i demeanor, condescending actitud. I will not be doing ANY BUSINESS to this place. And yes you where correct my friend did a much better job. Even if this place is good just having you in the front desk send clients and future clients away. I’m glad there is other people nicer and better. More

My vehicle Experience with Cavender GMC West has been a nightmare. My truck has been in the shop for three months With serious engine issues started at 18k miles currently at 58k Miles, lifters fuel inject nightmare. My truck has been in the shop for three months With serious engine issues started at 18k miles currently at 58k Miles, lifters fuel injectors, coil packs ect… and there has still been no resolution. I was asked to return the loaner that was assigned to me little did I know I had left my $3,000 necklace in there by the time I went back the same day it was gone. I filed a police report hoping it turns up but no luck. Seems like my significant expenses with General Motors And this particular location holds very little weight Resulting in the worst experience ever. Now they’re saying if an engine is needed it’s going to be another 4 to 5 months due to back order. I’m 100% convinced I will no longer purchase anything from General Motors. Sad day for me More

Previous experience was 5 star. This attempt to get service gets one star, so average is three. Called twice and left voicemails for service advisor. Crickets. Went onlin This attempt to get service gets one star, so average is three. Called twice and left voicemails for service advisor. Crickets. Went online and requested appointment. Received text that someone would call me that day. Crickets. I’m sure I can find someone who wants my business. More