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Cavender Buick GMC West

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
196 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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7400 Texas 1604 Loop

San Antonio, TX

78254

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Showing 196 reviews

December 21, 2023

Bad Bad Bad Business practices. Selling Certified Pre-Owned vehicles previously in major wrecks and they don't even care when you come back to confront them of the situation. Worst More

by folkscorp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey Rodriguez
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Jan 31, 2024 -

Cavender Buick GMC West responded

I'm sorry to read about your experience with our Certified Pre-Owned vehicles. We take these concerns very seriously and we certainly don't want any of our customers feeling this way about any car they buy. It's important that we look into this further, so if you're open to discussing it more in detail, please reach out directly at your earliest convenience. Thank you, Joey Rodriguez - General Sales Manager - (210) 819-4444

December 14, 2023

I took my vehicle to get its State Inspection check. Mr. David Collins, the service advisor, did an excellent job of getting it done. Thank you. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Collins
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Dec 14, 2023 -

Cavender Buick GMC West responded

Maria, we're glad to know David and our team at Cavender Buick GMC West were able to assist with your State Inspection check. Thanks for the positive feedback!

December 14, 2023

Great customer service. Services were completed in a timely manner. Joseph was very knowledgeable and provided the necessary information when asked to. More

by tonyesp80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garza, Joseph
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Dec 14, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience with our team at Cavender Buick GMC West! It's great that Joseph was able to assist and provide the necessary information. Thanks for your review!

December 13, 2023

Going to the dealership the last two times and being helped by Shelby has been amazing. She has been providing me with exceptional customer service. More

by Brandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
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Dec 13, 2023 -

Cavender Buick GMC West responded

Brandy, we're so glad to know that Shelby has been able to provide you with exceptional service during your visits at Cavender Buick GMC West. Thanks for the positive feedback!

December 13, 2023

I am very happy with service provided by Shelby. She was very helpful and knowledgeable and very courteous. More

by a_morales1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
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Dec 13, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Shelby was able to provide you with the excellent experience we strive for at Cavender Buick GMC West! Thank you for the 5-star review!

December 13, 2023

I refuse to take my car anywhere else. I absolutely love this place and the people that work here are awesome and all kinds of amazing! More

by Tamekacelius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
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Dec 13, 2023 -

Cavender Buick GMC West responded

We're over the moon to know you've had such a positive experience with us at Cavender Buick GMC West! We truly appreciate your loyalty and kind words.

December 13, 2023

I have been coming to this dealership since 2020 and have always had excellent service. More

by Lauren S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
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Dec 13, 2023 -

Cavender Buick GMC West responded

Thank you for being a loyal Cavender Buick GMC West customer, Lauren! We look forward to your next visit!

December 12, 2023

Joseph was very professional and let me know everything that was going to happen and that needed to happen and it was done in a timely manner. More

by Danielhonek11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
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Dec 13, 2023 -

Cavender Buick GMC West responded

Daniel, we're glad to know Joseph kept you well-informed and ensured a smooth process at Cavender Buick GMC West. Thanks for sharing your experience!

December 11, 2023

They were very courteous and forthcoming and very helpful. They were very patient and polite More

by nlgonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
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Dec 11, 2023 -

Cavender Buick GMC West responded

Thanks so much for the shoutout! Our team at Cavender Buick GMC West is committed to attentive and accommodating customer service, and it's great to hear you can count on us. Drive safely!

December 11, 2023

Cavender GMC West is our dealership, the only car dealership we go to! We have purchased our last four vehicles through Cavender GMC West…we always ask for our salesman, Felix Declet (Retired USMC), More

by pahernand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Declet, Valeria Martinez, Joey Rodriguez
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Dec 12, 2023 -

Cavender Buick GMC West responded

It's fantastic to know that Felix and Val have consistently provided you with great service at Cavender Buick GMC West. We appreciate your loyalty and look forward to continuing our relationship! Thanks for trusting us over the years with such important purchases!

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