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Cavender Buick GMC West

San Antonio, TX

4.0
198 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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7400 Texas 1604 Loop

San Antonio, TX

78254

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Showing 198 reviews

November 29, 2023

Everyone was very helpful, John took great care of us! Very personable, very fast process. More

by daphnealvarado87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cisneros , Joey Rodriguez
Nov 29, 2023 -

Cavender Buick GMC West responded

Congratulations on your new vehicle, Daphne! We're happy to know our Cavender Buick GMC West team earned your 5-star review. We're always here to help our customers!

November 27, 2023

My experience with Mr. Tyler and GMC West was outstanding. Tyler is truly a professional when it comes to customer service and knowledge of business. I would definitely go More

by willie.petersonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tyler
Nov 28, 2023 -

Cavender Buick GMC West responded

Willie, we're delighted to know that Tyler provided you with a fantastic experience at Cavender Buick GMC West. We look forward to assisting you again in the future!

November 27, 2023

Place was busy and I waited for awhile until I was seen for service. Also when the set was completed it took awhile to locate my keys further more I was given the wrong receipt until I advised the advisor More

by Gupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 29, 2023 -

Cavender Buick GMC West responded

I appreciate your feedback and patience during our busy times. I apologize for the mix-up with your keys and receipt, we'll work on improving these areas to provide a smoother experience next time. Thanks for bringing this to our attention! I'm happy to speak with you if you would like to discuss anything about your visit further. Thank you, Greg Williams - Service Director - (210) 382-3506

November 27, 2023

Great service from start to finish. Was kept up-to-date on the readiness of my vehicle. Service was promptly done.; More

by rybarra50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Joey Rodriguez
Nov 27, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a great experience with our service team at Cavender Buick GMC West! Keeping customers informed and providing prompt service is what we strive for. Thanks for the review!

November 26, 2023

Recently took my car to be serviced due to some rattling noise. I was told it would probably take up to 48 hours before it would be checked out to see what the problem was. I left the vehicle. By the end of More

by pandebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Henley
Nov 27, 2023 -

Cavender Buick GMC West responded

We're glad to know that our team at Cavender Buick GMC West was able to diagnose and fix your car's issue promptly. We always aim for a quick turnaround time without compromising the quality of service. Thanks for sharing this positive experience!

November 26, 2023

The service was good, Shawndy was awesome. She kept me informed on what they were doing and also on future needed services. More

by Lorrineb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndy
Nov 27, 2023 -

Cavender Buick GMC West responded

Lorrine, we're glad to know that Shawndy kept you well-informed during your visit to Cavender Buick GMC West. We appreciate the positive feedback and look forward to assisting with any future services!

November 25, 2023

Excellent service I’m very happy with my purchase I will definitely recommend them to family and friends!! More

by almag210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel De La Garza
Nov 27, 2023 -

Cavender Buick GMC West responded

We're delighted to know you had an excellent experience with us at Cavender Buick GMC West! Thanks for your recommendation and we look forward to serving your family and friends in the future.

November 25, 2023

Jonathan was great to work with. He made the experience personal and showed he cared about client. More

by Isma
Recommend Dealer
Yes
Employees Worked With
Jonathan, Joey Rodriguez
Nov 27, 2023 -

Cavender Buick GMC West responded

Isam, thank you for giving a shout-out to Jonathan! We are thrilled he made your experience at Cavender Buick GMC West five-star worthy. See you down the road!

November 25, 2023

It was not a good one. The service advisor was new and I ended up having to call GMC corporate office. When it was ready to be picked up, there was no thank you or anythi More

by tlmolleda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember
Nov 25, 2023 -

Cavender Buick GMC West responded

I'm sorry to read about your recent experience with us. It's important that our customers feel valued and appreciated, so it's dismaying to learn we fell short in this regard. We'd like the opportunity to make things right and restore your faith in our service team. Please reach out directly when you have a moment - I look forward to speaking with you soon! Thank you, Greg Williams - Service Director - (210) 382-3506

November 24, 2023

Even though I showed up without an appointment, I was immediately assisted and taken care of. I received excellent service with frequent updates from my service representative. I will continue to get my More

by Pdr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
Nov 26, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience even without an appointment! Our team at Cavender Buick GMC West is always ready to assist. We look forward to providing excellent service for your future visits too.

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