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Cavender Buick GMC West - Service Center

San Antonio, TX

4.5
105 Reviews

105 Reviews of Cavender Buick GMC West - Service Center

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March 07, 2024

Thanks to DAVID COLLINS and his bad manners and with that demeanor, condescending actitud. I will not be doing ANY BUSINESS to this place. And yes you where correct my friend did a much better job. Even i More

by Gdl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAVID COLLINS
Mar 13, 2024 -

Cavender Buick GMC West responded

We're sorry to read about your experience. It's important for us that all our customers feel welcomed and respected, so it's disappointing to learn we fell short this time. We'd appreciate the opportunity to discuss this further with you and address any concerns directly - please reach out at your earliest convenience. Thank you, Greg Williams - Service Director - (210) 382-3506

December 28, 2023

The hours set to do the job were padded to not match the gmc forum. Spoke with service manager about different and he could not answer why. Do not trust the price or service done on vehicle will not be rec More

by Acarrizales1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
December 27, 2023

Previous experience was 5 star. This attempt to get service gets one star, so average is three. Called twice and left voicemails for service advisor. Crickets. Went onlin More

by Bill E
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone
Dec 28, 2023 -

Cavender Buick GMC West responded

Bill, I'm sincerely sorry your recent experience fell short of expectations. We want our customers to feel accommodated, and it's disappointing that you have been unable to reach us. I will be sure to contact you as soon as I can, but in the meantime, please feel free to call me on my direct line. Thank you, Greg Williams - Service Director - (210) 382-3506

December 14, 2023

I took my vehicle to get its State Inspection check. Mr. David Collins, the service advisor, did an excellent job of getting it done. Thank you. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Collins
Dec 14, 2023 -

Cavender Buick GMC West responded

Maria, we're glad to know David and our team at Cavender Buick GMC West were able to assist with your State Inspection check. Thanks for the positive feedback!

December 14, 2023

Great customer service. Services were completed in a timely manner. Joseph was very knowledgeable and provided the necessary information when asked to. More

by tonyesp80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garza, Joseph
Dec 14, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience with our team at Cavender Buick GMC West! It's great that Joseph was able to assist and provide the necessary information. Thanks for your review!

December 13, 2023

I refuse to take my car anywhere else. I absolutely love this place and the people that work here are awesome and all kinds of amazing! More

by Tamekacelius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Cavender Buick GMC West responded

We're over the moon to know you've had such a positive experience with us at Cavender Buick GMC West! We truly appreciate your loyalty and kind words.

December 12, 2023

Joseph was very professional and let me know everything that was going to happen and that needed to happen and it was done in a timely manner. More

by Danielhonek11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Cavender Buick GMC West responded

Daniel, we're glad to know Joseph kept you well-informed and ensured a smooth process at Cavender Buick GMC West. Thanks for sharing your experience!

December 12, 2023

I have been coming to this dealership since 2020 and have always had excellent service. More

by Lauren S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Cavender Buick GMC West responded

Thank you for being a loyal Cavender Buick GMC West customer, Lauren! We look forward to your next visit!

December 12, 2023

Going to the dealership the last two times and being helped by Shelby has been amazing. She has been providing me with exceptional customer service. More

by Brandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Dec 13, 2023 -

Cavender Buick GMC West responded

Brandy, we're so glad to know that Shelby has been able to provide you with exceptional service during your visits at Cavender Buick GMC West. Thanks for the positive feedback!

December 12, 2023

I am very happy with service provided by Shelby. She was very helpful and knowledgeable and very courteous. More

by a_morales1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
Dec 13, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Shelby was able to provide you with the excellent experience we strive for at Cavender Buick GMC West! Thank you for the 5-star review!

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