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Cavender Ford of Oklahoma City

Oklahoma City, OK

3.6
561 Reviews
Welcome to Reynolds Ford of OKC! Located in Oklahoma City, OK, Reynolds Ford of OKC is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Reynolds Ford of OKC a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-803-5546 for your No-Obligation Internet Price Quote from our Internet Department.
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7320 NW Expy

Oklahoma City, OK

73132

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Showing 561 reviews

October 08, 2016

recall excellence Bryan took care of me and made sure my car was running in tip top condition. The recall involved the programming of the transmission but the car also More

by Rick K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hoover
Oct 11, 2016 -

Cavender Ford of Oklahoma City responded

Rick, We are happy to hear that Bryan and the team were able to find the issues with your car and resolve all issues without any out of pocket expenses to you! We are always happy to help. We appreciate this review and your business. Let us know if you have any other questions. Tom Peters - GM

October 04, 2016

Great dealership! Sales easy to work with no pressure at all, sales manager Larry Green very nice informative wants to help you with all your dreams of the new car or t More

by Doug and gerri
Recommend Dealer
Yes
Employees Worked With
Mark Robison, Shane Riggle, Crystal Prince, Vince Gunter
Oct 04, 2016 -

Cavender Ford of Oklahoma City responded

Doug and Gerri, thank you very much for your business. We work very hard to deliver the service and hassle free atmosphere our customers both expect and deserve. We are very happy to hear you were pleased with our team here at Reynolds during your visit. Thank you. Tom Peters - GM

October 04, 2016

Repairs I brought my car in for recall repairs, and don't normally visit dealerships, but this experience was great! Everyone was super nice and I will be usi More

by FloydsRus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Cornell, Bryan Hoover
Oct 04, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for thinking of us when your vehicle needed serviced. We are here for customers and we work hard to show our appreciation with each and every visit we receive. Thank you very much for this review and for your business. Tom Peters- GM

September 29, 2016

Awesome experience I went to the dealer to check out an used car I came across online. Trey is an awesome salesman. Within 5 minutes he arranged for me to take a test ri More

by subhajit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Riggle, Trey Haycraft
Oct 04, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for your business and for taking the time to fill out this review. I am very happy to hear that Trey was able to help you purchase your vehicle in a smooth and hassle free time. It's always great to have service that is deserved and here at Reynolds that is always our goal. Thank you again for this review. Let us know if you need anything else. Tom Peters - GM

September 20, 2016

It was a great experience! We had great experience at this dealership. Jason Myers found us a vehicle with the exact options we wanted. He was very helpful, with no pressure! More

by howardcap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Jones, Mark Robison, Jason Myers
Sep 21, 2016 -

Cavender Ford of Oklahoma City responded

We are happy to hear that Jason, Rob and Mark were able to help you find that perfect vehicle you were looking for. Thank you for taking the time to fill out this great review and thank you for your business. CW Evans- GM

September 18, 2016

Fair and trustworthy They treated me well. I can't imagine why this review requires twenty five words since my first fours words sum up my experience very well. More

by Stan Spears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Robison, Rick Baskin, CW Evans
Sep 21, 2016 -

Cavender Ford of Oklahoma City responded

Stan, thank you for this review. I am not sure why it requires 25 words either, however we like the sum up you gave us. Let us know if you need anything else. CW Evans - GM

September 09, 2016

Great Buying Experience I had a wonderful experience here. John Moore was amazing and helpful! I'm extremely satisfied with my new vechicle and I won't be buying from anywher More

by meaghanparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Robison, Trey Haycraft, John Moore
Sep 12, 2016 -

Cavender Ford of Oklahoma City responded

We are happy to hear that John was able to help you during your visit to our dealership. We appreciate you and your business. Enjoy your new vehicle and let us know if you need anything else. CW Evans - GM

September 06, 2016

No Stress I got the car I wanted with the options I wanted with no stress or pressure. Rick was very helpful and found my car on another lot and had it deliver More

by happyfusion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Baskin
Sep 07, 2016 -

Cavender Ford of Oklahoma City responded

Ford Fusions are great cars to own and fun to operate! We are very happy to hear that Rick helped you find the Fusion you wanted and that we were able to help you with the operation of the new features. Thank you for your business and for this review. CW Evans - GM

August 04, 2016

used deal Salesman was new but very good to deal with, met our needs in a vehicle and the price was right where we wanted to be. More

by mlcar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Maloney
Aug 08, 2016 -

Cavender Ford of Oklahoma City responded

Even with new team members here at Reynolds, we will still always offer the best. Our goal is to provide the service our customers both expect and deserve. Thank you very much for your business and the time you took to fill out this review. You are appreciated. CW Evans - GM

July 26, 2016

Caused more damage than they repaired!! Horrible service. Was quoted $300 for labor but the day I dropped my car off was told that it would be $360. Wasn't happy but the work had to be done More

by Ksear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken hines, Rick Dougherty
Jul 26, 2016 -

Cavender Ford of Oklahoma City responded

Sorry to hear your disappointed, however I'd like to clarify a few issues you brought up. You brought the vehicle to us after another shop could not repair the issue. You asked us to replace the PCM, and did not want us to diagnose the cars drivability issues. Video taken of the car at write up showed body damage of some sort on the majority of the body panels, as well as a crack slightly larger than a golf ball to the windshield. After installation of the PCM you requested, the engine still had a miss. Because you stated you were the spouse of a deployed service member, we diagnosed and replaced a ignition coil at no additional charge. Normal retail would have been $270.00 for this repair alone. The windshield did indeed crack further when the hood was shut. Because of the existing damage we did offer to split the cost with you to replace and you requested we take the $87.50 off your bill, which we happily agreed to do. We made no repairs to any moldings, washer systems, or paint touch up. We certainly tried to go above and beyond for you and are sorry we failed to meet your expectations.

Aug 30, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for bringing this to our attention. It is alarming to me to read about your situation, and I would like the opportunity to speak with you more on the matter. Please contact the dealership, or myself, directly, so we can try to come to some sort of resolution. Customer service is of the utmost importance to us, and I would like the chance to mend your relationship with our dealership. We greatly appreciate your feedback. Best, Jeff Hamstead - Service Manager (405) 728-2411

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