Cavender Ford of Oklahoma City

Rude Service, Difficult to Contact, Late on Title We purchased a new 2014 Ford F150. When we got it home, we noticed some problems with the tint. So we took it back up to the dealership and had it fix We purchased a new 2014 Ford F150. When we got it home, we noticed some problems with the tint. So we took it back up to the dealership and had it fixed. When we got it home again, there was a problem with the paint on the front by the grill. It was almost impossible to get a hold of our sales person. She didn't return calls and preferred to text. She was very slow at returning texts, if she did at all. After the tint and paint issues were settled (we weren't given too much hassle about getting it fixed which is why I'm giving this a 2 star instead of 1) everything was good. But a month went by, and we didn't have our title. So I called to find out where the title was. The girl I spoke with that handled titles said "Oh I have it right here in front of me, just did it... so it will come in a few weeks". I told her our paper tag would be expired by then. So she says that she will have our sales person contact us to get us a new paper tag. A week goes by, no call. I call back, and get passed around on hold to several different people and have to explain the situation each and every time. Finally, I spoke to a woman that was quite rude and said I could come up to the dealership to pick up my title, the day before 4th of July and our tag was up that weekend. Of course tag agencies would be closed so still how did they expect us to get our tag on time? I go up to the dealership to pick up our title, and the lady at the desk has NO IDEA what I am talking about and I stand there for 15 minutes while she calls someone all the while the title is sitting literally next to her on her desk. I ask for a paper tag. They had to get the OK to do that from someone.. so I'm standing there again waiting. Finally the ONLY PERSON at the entire dealership that knows what is going on comes by. Mark Robinson. And he OK's the new paper tag and gets me with someone immediately. And that person had no idea how to make a paper tag, I guess, because then he couldn't even find us in the system when I just handed him the title. Mark comes back to check on me and again gets that straightened out. Finally we get everything settled and leave. Not sure why everyone at this dealership except Mark seems to be totally done with their clients as soon as the paperwork is signed. I do not recommend going to this dealership for those reasons. I felt totally discarded after our purchase, and I do not think that is how customer service should be. More

Great Buying Experience Traded for a 2013 F150 Lariat. MIchelle Key was awesome and followed up afterward to make sure I'm a satisfied customer. All praises from me. Have t Traded for a 2013 F150 Lariat. MIchelle Key was awesome and followed up afterward to make sure I'm a satisfied customer. All praises from me. Have to mention that my 12-year old son acted as my advocate to make sure we found a GOOD deal. I really appreciated Michelle and Larry sincerity with him. FUN father/son experience. More

Customer service was great. Excellent sales staff. They help each other out to timely serve customers. No complaints. Important to get the asking price from the sales person so Excellent sales staff. They help each other out to timely serve customers. No complaints. Important to get the asking price from the sales person so you can do your homework in negotiating a price; More

Painless Car Buying Experience! Emily Shannon was an awesome sales person to work with! She is very motivated to help you find what you are looking for and goes above and beyond to m Emily Shannon was an awesome sales person to work with! She is very motivated to help you find what you are looking for and goes above and beyond to make that happen! I highly recommend this dealership (the crew were so helpful) and Emily to everyone looking to purchase a Ford! More

Great experience Emily was our saleswoman and she was great! We got the car we wanted and there were no problems! I'd definitely recommend this dealership! Emily was our saleswoman and she was great! We got the car we wanted and there were no problems! I'd definitely recommend this dealership! More

quick and easy!! Emily Shannon was great help and took care of us. Great car buying experience. I would definitely recommend her to anyone looking to buy a car. Emily Shannon was great help and took care of us. Great car buying experience. I would definitely recommend her to anyone looking to buy a car. More

100,000 mile check-up Reynolds Ford always has staff ready to help you and the courtesy car transportation works great for getting me to work. I've made the decision to dr Reynolds Ford always has staff ready to help you and the courtesy car transportation works great for getting me to work. I've made the decision to drive my 2004 Ford Taurus for a couple more years and took my car in for a thorough check-up and front brake replacement. My Service Rep listened to my concerns and made service recommendations so I can continue my "no car payments plan" a little while longer! I'd recommend Reynolds Ford for both your old and new car needs! More

Jay Cornell, Service Mgr. did a great job. Jay Cornell, Service Mgr., did a great job of taking care of my servicer needs. All service needs completed in a timely manner. Appointment was made a Jay Cornell, Service Mgr., did a great job of taking care of my servicer needs. All service needs completed in a timely manner. Appointment was made and when I arrived for my appointment the car was serviced at the appointment time. The service I have always received at Reynolds Ford of Oklahoma City has always been second to none!! Thanks, Joe L. Foster More

Vastly Superior Sales Person Betty Taylor treated us superbly. She was knowledgeable about the vehicle and helped us to pick the right one for our needs. If you are in the marke Betty Taylor treated us superbly. She was knowledgeable about the vehicle and helped us to pick the right one for our needs. If you are in the market for a new Ford or used vehicle I would HIGHLY recommend the dealership and Ms. Taylor. More

New F150 Stooped off to just look, but was very impressed by knowledge of vehicle and by friendliness of dealership. Emily very easy to work with, got the pric Stooped off to just look, but was very impressed by knowledge of vehicle and by friendliness of dealership. Emily very easy to work with, got the price right where I felt like I had a good trade. Would definitely recommend dealership. More