Cavender Grande Ford - Service Center

Called service to inquire about price of oil and filter service. Was transferred 3 times to different people. Never was given a price so I hung off after being told some one would give me a call! service. Was transferred 3 times to different people. Never was given a price so I hung off after being told some one would give me a call! More

COMPLIMENTS: I don't know if I am sending this to the correct place but I need to said this:Please foward to Manager or whoever is in charge I just want to say , Your service is the best. I've had pr correct place but I need to said this:Please foward to Manager or whoever is in charge I just want to say , Your service is the best. I've had previous great experinece with my RV last year. This last visit last week so just a great!! Elizabeth Mejia took care of me. The video you sent me showing inspection and cause of proble was outstanding . I show it to collegues !! I had truck in at local dealer , 1st they charged me for something related to what was fixed in Cavender and under warranty but I was charged $500. I dont know why but I couldn't take truck from dealer with out paying . They made up reasons of animal biting harnes , then something else , then they could find proble of pre collission light on for over 10 days. I told them I was going to take to Cavender , they said "OK" Well thank god I did . Very couteous , professional , down to the point of problem in a matter of time ( hours) Part wass replaced and wal-la problem resolved. I am very happy with service from Cavender and honestly would not take my truck anywhere else . SHOUT out to service dept. , Ms Elizabeth Mejis and all crew. Everyone was VERY helpful kind ad pick up was easy . All under warranty VERY BAD SERVICE IN LAREDO -- ONLY BECAUSE THEY LIE WHEN IN ALL REALITY DO NOT KNOW AND ARE HONEST OF NOT KNOWING SO MAKING UP STUFF AND CHARGING WHEN IT WARRANTY -Bad Bad!!! Thank You Very Much Dr. Amando Garza III Laredo TX dragarza3@outlook.com More

I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after drivi thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after driving thru traffic across town I had to just turn around. The service advisor said my appointment was to drop off the vehicle. I sure won’t be back at that dealership. More

I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in conta Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in contact with us. I want to give both of these gentlemen a big thanks, I will definitely use Cavender Grande Ford as our go to dealership. Judy Martinez More

Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do! Anthony Galindo. Thank you for all you do! More