Cavender Subaru of Midland Odessa

Traveling from Arizona to Georgia on I-20 west of Midland, just after dusk we hit a 4 foot x4 inch round black pipe, destroying both right side tires and wheels on our 2014 Subaru Outback. Early Frid Midland, just after dusk we hit a 4 foot x4 inch round black pipe, destroying both right side tires and wheels on our 2014 Subaru Outback. Early Friday morning I called Subaru Midland-Odessa hoping to find 17 inch wheels. Cody answered and immediately began looking at inventory and found wheels from a 2016 Impreza that would fit. Jimbo and Alvino from service did just that. Alvino came to our hotel with 2 temporary wheels, removed and replaced damaged tires so I could drive to the dealership. Jimbo fit me into the schedule and installed new wheels/tires and aligned plus inspected for other damage by 4:30. 10 out of 10 for getting us on the road with only 1 lost day of travel. More

Everyone is great ! Diane is the best… thank you for helping me pick the perfect car for me 😊 you know how to make choosing a car easy. You have answered all my questions and more. You Rock !! helping me pick the perfect car for me 😊 you know how to make choosing a car easy. You have answered all my questions and more. You Rock !! More

Left home 5:15 am for an 8 am service appointment. This was to fix a recurring problem, in fact the third time this dealership had my Outback in. After 4+ hours in the waiting area I was informed they coul was to fix a recurring problem, in fact the third time this dealership had my Outback in. After 4+ hours in the waiting area I was informed they could not diagnose the problem. It was suggested a smoke test could be tried but that would require leaving the car for a full day. I drove home with no resolution of the problem, a waste of a full day, 3/4 tank of gas and a feeling of having been strung along and ignored. Bad form Midland Subaru, you can do better. More

Service department was very helpful in correcting the issue with my wife’s car. They did so in a timely manner and got us back on the road the same day. issue with my wife’s car. They did so in a timely manner and got us back on the road the same day. More

Midland dealership is knowledgeable and addresses out concerns. They provided us once again with quick service. Friendly technician. They do not suggest unneeded work on the car. concerns. They provided us once again with quick service. Friendly technician. They do not suggest unneeded work on the car. More

Had 2 recalls taken care of. Fast service. Friendly and helpful personnel. Would have been given it one more star but when I was driving back home I noticed that the tire pressures no longer showed the p helpful personnel. Would have been given it one more star but when I was driving back home I noticed that the tire pressures no longer showed the pressure in psi but instead in kPa which doesn't help me. Apparently has to be changed by a dealership and I live close to 2 hours away. Also the clock was stuck on 12:00. Started working the next day but is now about 5 1/2 hours too fast. More

We live 2 hours away in Abilene so I had to drive over and back. JP (Jean-Paul) came in at 8:30 am to give me the lightning walk-around and test drive so I could get back home for a meeting at work. He wo and back. JP (Jean-Paul) came in at 8:30 am to give me the lightning walk-around and test drive so I could get back home for a meeting at work. He worked it out so I could do the rest of the paperwork from home, then to top it all off, he offered to deliver our new car to us at our house. Great experience, great customer service. 2021 Forester Limited (new) More

Service department was unable to fix our car minor issues no parts two wasted trips 3 hrs each trip then proceeded to tell me I could take our car elsewhere Thank you for the great advice Subaru dealers ar no parts two wasted trips 3 hrs each trip then proceeded to tell me I could take our car elsewhere Thank you for the great advice Subaru dealers around the country always treated professionalism and respect this on no! I question the validity of the dealership ! More

Everyone was knowledgeable, professional, friendly and attentive. The entire process was smooth and quick. We are pleased with the whole experience and our new car. attentive. The entire process was smooth and quick. We are pleased with the whole experience and our new car. More

All of the staff was friendly, pleasant, helpful, patient, and extremely funny. I have never had such a positive experience at any other dealership. Thanks patient, and extremely funny. I have never had such a positive experience at any other dealership. Thanks More