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Cavender Subaru of Norman
Norman, OK
2,706 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 19, 2026
I am extremely angry with this dealership, and highly recommend anyone purchasing a used vehicle avoid going through Cavender Subaru. We found a listing for a 2015 Legacy online and decided to go in that recommend anyone purchasing a used vehicle avoid going through Cavender Subaru. We found a listing for a 2015 Legacy online and decided to go in that day to purchase it. When we arrived, we were informed that the car had not been detailed or serviced yet, but had just been posted online to drive interest. That was fine, and we told them we still wanted to look at it and test drive. After the drive, we asked to see a price breakdown for financing. Throughout the process of gathering information, we were told repeatedly that the car would be bumped to the top of the servicing list, that they would have the car ready within a couple of days, and that we would be all set to go within the week. We agreed, signed on it, and after negotiating with financing (which was about as pleasant as normal dealership negotiation is), gave our down payment and was told we would hear back in 2 business days. Well, long story short: we did not hear back. We had to call, and the service department somehow didn’t know that the car had been sold (even though there was a large SOLD sign in the window), so they had not touched the car. After lots of back and forth phone calls, they said the car would be done in a week. True to their word, and good on their part, the car was done about 4 days later. HOWEVER, we were unable to register the car because they never mailed us the title, and when we confronted them about it, they said they were still within the 60 day policy to give us that information, so they were just ignoring the title. They had claimed multiple times on the phone that the title had already been sent. We were unable to drive the vehicle for A FULL MONTH after purchase because of these multiple errors. Not once did we feel heard, respected, or communicated with. We have put in a formal complaint with the Oklahoma Department of Transportation, and will never be recommending this dealership in any way for used car sales. More
by erinaceoushazelnut19
Employees Worked With
Erik McCarroll
April 04, 2025
I have now purchased 2 vehicles from Cabender. Conner was the first associate that helped me find my first car there. I loved her. She was great. My second car purchase was from Paco. I would've a Conner was the first associate that helped me find my first car there. I loved her. She was great. My second car purchase was from Paco. I would've asked for Conner, but she worked at a different location. But Paco was awesome! I have never enjoyed car shopping because I always got the typical car salesman that nobody wants. Conner and Paco were nothing like that. They were personable, funny, and truthful. The finance people were also very nice and and not salesmanish or pushy. Jacob was the second one I dealt with , I don't remember the first financing person's name though. I will keep going back here when we need a car! More
by christydlogsdon
Employees Worked With
Kendell 5 stars , Ryan "Paco" Bhuvasorakul, Connar Pomaville, Ethan Davis
December 19, 2024
I don’t know about the sales department. However, the Service and maintenance department is the cold standard for Vehicle service. They sent me a video walk-through of my car. Showed me wha However, the Service and maintenance department is the cold standard for Vehicle service. They sent me a video walk-through of my car. Showed me what’s wrong with my car. That was very impressive. They sent it to my phone and I was just sitting and then I received a text of the video. Very impressed.. More
by Pryorpa
Employees Worked With
Joseph Gutierrez
December 13, 2024
Only because I can't go lower. Crooks. Sold me a 2019 4 runner (30 plus thousand vehicle) with 2500 dollars worth of repairs. I suggest another dealership. Crooks. Sold me a 2019 4 runner (30 plus thousand vehicle) with 2500 dollars worth of repairs. I suggest another dealership. More
by stanner44
Employees Worked With
Clint Ashby
September 18, 2024
I took my car to get an oil change and the service advisors and staff were super nice and helpful. They found some issues and I had to leave my car at the dealership, but the process was seamless and advisors and staff were super nice and helpful. They found some issues and I had to leave my car at the dealership, but the process was seamless and quick. It was the best experience I've had at a dealership. I'm very grateful for the good work and exceptional service, especially from Grant in the service department. More
by lcole
Employees Worked With
Grant Olander
August 23, 2024
We purchased a used vehicle from Cavender Subaru of Norman this week. I must say this was the best car-buying experience my wife and I ever had. From the initial greeting to out the door with keys this Norman this week. I must say this was the best car-buying experience my wife and I ever had. From the initial greeting to out the door with keys this experience was top marks. Clean, comfortable, no pressure trade-in and finance. For the Finance team, they put the work in to get us an unbelievable APR% they were very straightforward and to the point on warranty needs. At no time did we feel like unneeded warranties were being pushed on us, explaining thoroughly and thoughtfully on what is really needed. This Cavender Group is now our car people. More
by Mgarrison
Employees Worked With
Jack and Les
August 20, 2024
They did great jobs what they and very nice people there I can say enough so thank you so much what do and they always have a small and good positive? I would ask a lot of people. Recommend you guys to my p I can say enough so thank you so much what do and they always have a small and good positive? I would ask a lot of people. Recommend you guys to my people if they ask! More
by Vyacheslav Tylicki
Employees Worked With
Erik Mccarroll, Ryan "Paco" Bhuvasorakul, Krista Jo Christian, Connar Pomaville
August 19, 2024
I would gave double 10 to Nathan Bray who assist us to get our Vehicle. Kudos to all the staff as well for being courteous. Great Service over all😀❤️ get our Vehicle. Kudos to all the staff as well for being courteous. Great Service over all😀❤️ More
by Lorna
Employees Worked With
Freddy Londono
August 18, 2024
Overall an excellent experience. Hogan, Ethan, and Les were very helpful and patient and got us into our new Crosstrek. Thank you! Hogan, Ethan, and Les were very helpful and patient and got us into our new Crosstrek. Thank you! More
by ad64
Employees Worked With
Hogan, Les, Ethan Davis
