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Cavender Subaru of Norman

Norman, OK

4.9
2,705 Reviews
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3305 Corporate Centre Dr

Norman, OK

73069

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Showing 2,705 reviews

March 26, 2022

I went to Subaru after several friends recommended I consider getting one for my next vehicle. I was warmly greeted and well cared for by AJ as he helped me through the process of purchasing my vehicle. More

by aligator0405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Heartfield
Mar 30, 2022 -

Cavender Subaru of Norman responded

We are so glad that you had a great experience with us and AJ, and congratulations on your new Subaru! AJ is a real asset to us because he LOVES helping and taking care of his customers! I will be sure to pass along your comments to him. Greg Brooksher General Sales Manager

March 26, 2022

Very clean, all the employees were friendly and helpful. Would recommend if you are looking to buy a Subaru. More

by Beescoupon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Londono, Marven Johnson, A.J. Heartfield
Mar 26, 2022 -

Beescoupon responded

Thank you for our beautiful new Subaru Forester!

Mar 30, 2022 -

Cavender Subaru of Norman responded

Congratulations on your new Forester! Thank you for your business, we sure appreciate it. Greg Brooksher General Sales Manager

March 26, 2022

Nothing was done timely and there was lack of communication between the service department, adjuster, and myself. Wrong parts were ordered ñ, creating a longer time for me to not have my vehicle. More

by NORCAL42110
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Garcia
Mar 30, 2022 -

Cavender Subaru of Norman responded

We are very sorry that your visit didn't go well, it looks like we really dropped the ball with you. We value your input and will certainly look into this situation and learn from it. We truly take Customer Service very seriously and hope that you will give us another opportunity to take care of you. Marven Johnson, Service Manager

March 25, 2022

Brand new facility, nice people, Dustin was really knowledgeable and new exactly what we came in for and worked hard to make sure we were pleased with purchase. More

by davisdoors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Davis
Mar 30, 2022 -

Cavender Subaru of Norman responded

Congratulations on your new Subaru! We are very proud of our new facility and hope to see you again soon. Dustin is one of our best and I will pass this along to him. Greg Brooksher General Sales Manager

March 25, 2022

Easy to work with, honest and upfront about the prices and their inventory. Second vehicle I have bought from them More

by 2ND Subi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Glover, Joel Ojeda
Mar 30, 2022 -

Cavender Subaru of Norman responded

Thank you for your loyalty and congratulations on your second Subaru! Greg Brooksher General Sales Manager

March 25, 2022

Great new place to do business The customer service proceeded like The gears in a time clock. Very pleasant. More

by JOHN.DOTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hamather
Mar 30, 2022 -

Cavender Subaru of Norman responded

Thank you for this great review! We appreciate your business and hope to see you the next time you need anything. Greg Brooksher General Sales Manager

March 24, 2022

I really liked the new facility. It was a very comfortable setting to wait while my vehicle was serviced. I do have one complaint; the chairs in the main waiting area are not comfo More

by Cathy-jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hamather
Mar 30, 2022 -

Cavender Subaru of Norman responded

Thank you for your feedback! We appreciate your business and we are glad that you like our new facility, we are very proud of it. We have more chairs like the ones by the elevator and will move some of them into our waiting area. We hope to see you again when it's time for your next service. Greg Brooksher General Sales Manager

March 24, 2022

Service department very accommodating, informing and friendly. Made getting my service easier with a smile for sure. More

by ddolphin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 30, 2022 -

Cavender Subaru of Norman responded

Thank you for your feedback, we appreciate your business! Let us know if we can assist you with anything else and look forward to seeing you on your next visit. Greg Brooksher General Sales Manager

March 24, 2022

Totally unimpressed with my service on 3/21/2022. I had a scheduled appointment yet still had to wait 2 1/2 hours for my vehicle to get an oil change, wiper blade replaced and a wash. REALLY??? Plus More

by Blackmama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krista Jo Christian, Brian Biehl
Mar 30, 2022 -

Cavender Subaru of Norman responded

We are truly sorry that we fell below your expectation level on your visit. We will visit with the people involved and try to figure out where the breakdown occurred. Thank you for your feedback, we will certainly use this information to improve our processes. Customer Service is vital to our business and we hope that you will give us another shot to take care of you in the future. Marven Johnson Service Manager

March 24, 2022

Brian is a fantastic service advisor and always takes a few moments to evaluate any issue with my vehicle beyond just the oil change! He is extremely knowledgeable about the vehicle and it’s quirks (such a More

by PSUSARAHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Biehl
Mar 30, 2022 -

Cavender Subaru of Norman responded

Thank you for your kind words, I will pass along your feedback to Brian. Greg Brooksher General Sales Manager

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