I called and made an appointment to view a late-model Volvo convertible offered by Cecil Motors. The salesman to whom I spoke assured me that the vehicle was on site and he would be happy to show it to me at 9:30 the next morning. A friend and I drive the 22-odd miles to the dealership, arriving at the appointed time only to find that (a) the Volvo has been taken to another site some 75-miles-plus away and that (b) the salesman with whom I had made the appointment was "not in." When I inquired about this situation, an employee--who called himself a "manager"--was impolite, rude, dismissive and offered no explanation whatsoever as to the whereabouts of the car or the salesman.
Needless to say, we left the dealership without further adieu.
I purchased a car the next day from another dealership.