Centennial Imports - Service Center

Hello - I'm from Navarre Florida, names Chris / Car is 2024 s580. Had an issue with the internet in the car and the navigation system and a few other things. Because Fort Walton Mercedes was closer to me 2024 s580. Had an issue with the internet in the car and the navigation system and a few other things. Because Fort Walton Mercedes was closer to me I started there. I waited there 5 hours they could not fix the car. The staff was nice, bottom line the car needed to be fixed. They told me a claim had to be filed because they need help from Germany because they couldn't figure it out and that could take up to 3 weeks to hear back AND Here is the key to your car. ! I took the car over to Mercades in Pensacola the next day and dropped it off. I talked to John also from Navarre in the Service Dept, he was very much in the know a real pro at his job. Next day 2:00 pm got a call the car was done ready to be picked up. There I met the tech guy who made it all possible Brandon. Talked with him, this young guy positively has the Magic touch explained everything to the letter. I'm very car savvy I,m also a collector with many high end foreign cars, I understand the difference in professionalism and not. The moral of the story is there's no education in a second kick from a mule. Get it straight up right the first time. Pensacola is the place for repair. More

Worst Volvo and Mercedes dealer in the country. Terrible ownership. Do business somewhere else. Price gouging is out of control Terrible ownership. Do business somewhere else. Price gouging is out of control More

“My high-rating score should not be taken lightly. For 50 years, I operated a local Independent Automotive Service Shop (sold all in 2019) so am most familiar with the scope of effort required to deli For 50 years, I operated a local Independent Automotive Service Shop (sold all in 2019) so am most familiar with the scope of effort required to deliver the level of service we, as car owners... consumers, expect. Given my years of service experience and level of automotive knowledge, it was not an easy task to satisfy or meet my expectations. To that end, I am delighted (impressed really) by Centennial Imports' Team of service professionals who stepped up to address several highly-technical issues my Maybach had. New cars are loaded with electronics that increase safety, are fantastic to enjoy but can also be frustrating to fully understand. And when some of these features fail to work...or create unusual (seemingly non-related issues) with other co-called lower-technology components, the point of frustration increases. Help! That's what Centennial Imports' John Carey, Chris Foushee and John Mobley did. They stepped up. In addition, I must acknowledge Randy, the man-behind-the-scenes Technician, who used his technical expertise to perform multiple tests, software updates and replace specific parts that appear to have been causing these issues. I located and purchased this specific car in California June 24th, 2024, and since day-one have been plagued with low-battery warnings and other electronics issues causing me worries that I might be stranded on some road trip or perhaps have the dreaded "fail to start" issue my Mercedes Me App warned me about way too many times. Although it's been less than one week since getting may car back, the phantom low-battery issue appears to have been solved. What a relief! I am a Car Guy... truly enjoy my daily driver Maybach and am relieved that our local Mercedes dealership solved its issues. Hat's off to Centennial Imports.” More

Centennial is the finest customer service in the panhandle - we have owned 4 Mercedes and we have patronized centennial many times for various reasons. They are always professional, comprehensive an panhandle - we have owned 4 Mercedes and we have patronized centennial many times for various reasons. They are always professional, comprehensive and meticulous. Of note John Carey in Mercedes service is a consummate professional- when you call ask for John and you won’t be disappointed Guy V Pensacola FL More

RJ has been the best sales person I’ve ever dealt with … he is very responsive to any questions or concerns and offers all the help needed before/during/after new vehicle purchase! I love my new car! I al he is very responsive to any questions or concerns and offers all the help needed before/during/after new vehicle purchase! I love my new car! I also dealt with John in Service and he was literally “Johnny on the spot” with helping me with my new car. I will definitely recommend them and send friends & family to Centennial without hesitation! More

Brought my vehicle in, after agreeing to one replacement part, they change their diagnosis to more things needed to be replaced. Felt like they were taking advantage of the situation, because one (1) thing part, they change their diagnosis to more things needed to be replaced. Felt like they were taking advantage of the situation, because one (1) thing needed replaced…. More

We have a Navion RV Mercedes Sprinter and while traveling near Pensacola we developed an oil leak on January 13th. Called this dealership at 9:30 am and was told to leave a message...repeated the call at 1: near Pensacola we developed an oil leak on January 13th. Called this dealership at 9:30 am and was told to leave a message...repeated the call at 1:00 pm again leaving a message for Chris that we were traveling and need emergency service. At 2:30 a girl finally called and told us that Chris said he could not give us an appointment until the latter of the first week of February or the second week. CAN NOT BELIEVE THAT THIS HOW MERCEDES TREATS IT'S CUSTOMERS (especially since no one else will work on a Mercedes engine) . We were NOT near home so what were we supposed to do for over 3 weeks stranded. NOT ACCEPTABLE and will be complaining to the corporate office also. THE COURTESY OF A REPLY IS REQUESTED. More

This company did not give me a Service B on my Mercedes which is what I scheduled and paid for. $320=oil change & key battery which is what I scheduled and paid for. $320=oil change & key battery More

Rob Adkins Provides Outstanding Service Rob Adkins provided me with vital information on my recently purchased used Mercedes Benz. It allowed me to avoid over $1000 in maintenance by letting Rob Adkins provided me with vital information on my recently purchased used Mercedes Benz. It allowed me to avoid over $1000 in maintenance by letting me know the maintenance had already been performed. He also provided me information on the status of the air bag safety recall and the cost/procedure for updating the navigation maps. I would highly recommend having service done at Centennial Imports. More

Excellent Customer Service Special recognition goes to Pat Kearsey! Pat has been my service rep everytime I bring my car over. This time I had something fixed and he went abov Special recognition goes to Pat Kearsey! Pat has been my service rep everytime I bring my car over. This time I had something fixed and he went above and beyond to ensure there's no additional problems that I'm unaware of. Apparently, there is more issue more Pat made ways to cover the additional costs to fix that other issues. People like Pat do care about the people and not just about the business. More