Centennial Volkswagen

Our salesman, Gordon Smith was very friendly and helpful with finding the best vehicle for us. He was not high pressure and just wanted us to be happy with our decision. with finding the best vehicle for us. He was not high pressure and just wanted us to be happy with our decision. More

Great customer service! Carlos is my favorite advisor hes always keeping me updates on my vehicle and always has been helpful with a loner vehicle when needed! Carlos is my favorite advisor hes always keeping me updates on my vehicle and always has been helpful with a loner vehicle when needed! More

I went in for an oil change and to have the suction jet pump recall done on my car. One week after the service I noticed the fuel gauge was not moving, so I got in contact with the dealer and was told pump recall done on my car. One week after the service I noticed the fuel gauge was not moving, so I got in contact with the dealer and was told to bring my car back in for inspection. They confirmed that there was an issue, but that I may need to pay for it myself. I did not agree since that issue came up after my initial service. My service writer told me he would get in contact with other departments to see if they could help. So finally, I leave the dealer and as I’m driving I hear a lot of air coming in, but all my windows were closed. I pull over and find that the technician had not put the backseat in. At this point I’m forced to turn around and head back to the dealer. They apologized and had the seat put back in. Finally, after about a week and a half, an agreement was made and I was called to bring my car back to repair the fuel gauge. After the repair, I turned on my car to leave the dealership and noticed the fuel gauge had moved slightly from half a tank. At this point I don’t trust the technician at all, so I immediately head to a gas station to test it out. Sure enough, the fuel gauge doesn’t move. There I go again turning back around to the dealership. They apologized and asked if I could leave it overnight to have a different technician look at it. The following day it’s finally resolved after several mistakes and going back and forth. After experiencing this situation, I’ve decided not to ever bring my car into this dealership for future repairs and/or maintenance. More

I bring my golf and gti in every year for service. Never had any issues and am satisfied with the service. Never had any issues and am satisfied with the service. More

Hugo takes excellent care of my VW Jetta by providing excellent customer service always. I would recommend Centenniel Volkswagen very high! excellent customer service always. I would recommend Centenniel Volkswagen very high! More

Lack of communication, vehicle wasn’t serviced correctly multiple times, when parts were ordered updates were hard to get. I’m currently still waiting for other parts to be replaced and left multiple voicem multiple times, when parts were ordered updates were hard to get. I’m currently still waiting for other parts to be replaced and left multiple voicemails and still was ghosted. Terrible sales/service experience here! More

The people that I worked with including Gordon Smith and Bill, don’t know his last name were wonderful as a customer. I could be a pain in the you know what but it did not deter them from treating me wonder Bill, don’t know his last name were wonderful as a customer. I could be a pain in the you know what but it did not deter them from treating me wonderfully and I thanked them very much for putting up with me. More

I arrived at 7 appt, car didn't go back til 7:41. Unsatisfactory! Svc Mgr says that is standard operating procedure! Then why even make an appointment? I was told it was going to be an "in and ou Unsatisfactory! Svc Mgr says that is standard operating procedure! Then why even make an appointment? I was told it was going to be an "in and out" appt.! Wrong. Makes me rethink where I'll purchase my next cars!!! More

Centennial Volkswagen always provides exceptional service. Hugo is an outstanding advisor with excellent customer care. It’s rare to find a dealership this reliable and attentive, and I truly appreci service. Hugo is an outstanding advisor with excellent customer care. It’s rare to find a dealership this reliable and attentive, and I truly appreciate their consistent professionalism. More

Our service and customer service was great. We also really appreciated the loaner while our vehicle was in the shop. Thank you! We also really appreciated the loaner while our vehicle was in the shop. Thank you! More