Centennial Volkswagen

I just wanted to start off by saying that the Staff at Centennial VW have saved me multiple times. Even when I was the worst type of customer you can possibly have. They dealt with me with grace and a sen Centennial VW have saved me multiple times. Even when I was the worst type of customer you can possibly have. They dealt with me with grace and a sense of urgency. I cannot ask for a better VW Dealership/staff than this VW Centennial. I wanted to send a BIG shout out to Gordon Smith, David Lucero, and last but not least my Braddah with tender hands Andrew!! Forever Grateful - Jerim Cruz More

From the time we arrived to the time we left, the staff was attentive and professional, making sure we were taken care of and had all of our questions addressed and answered. was attentive and professional, making sure we were taken care of and had all of our questions addressed and answered. More

Excellent customer service and attention to detail. Very satisfied with level of support provided to me Very satisfied with level of support provided to me More

This is the best dealership in las vegas. The technicians are very knowledgeable on my vehicle. Ive had zero issues. The technicians are very knowledgeable on my vehicle. Ive had zero issues. More

Whoever you’re dealing with stole Charles Wilson’s identity. This Charles Wilson died over three years ago. identity. This Charles Wilson died over three years ago. More

Professional friendly service with a reasonable out the door price. My wife and I were really pleased having Gordon to work with. door price. My wife and I were really pleased having Gordon to work with. More

Great service and even better follow through. They not only called to advise parts status but also called later to check up. They not only called to advise parts status but also called later to check up. More

Severely disappointed with the service and customer care. I have took my vehicle to this dealer three times with same complaint only to be told that I have been using the wrong grade of gasoline when the man I have took my vehicle to this dealer three times with same complaint only to be told that I have been using the wrong grade of gasoline when the manufacturer recommends 87 octane. These folks are tremendously incompetent to say the least. Very disappointed with dealer, vehicle and customer service. This will be my last VW More

I went to this dealership for 20k service. It was fine overall, but I found there was a lack of communication. I waited at the location while my service was done and had to initiate contact wh It was fine overall, but I found there was a lack of communication. I waited at the location while my service was done and had to initiate contact when my service was done (I received a text, but I was working on my laptop so didn't notice the message for 20 minutes). At other locations they keep track of those waiting and inform them immediately. I also found that a requested service was not done, so I had to go back a second time. I also got no explanation about the findings of the 20k system check without asking. If I hadn't asked, I would not have know the requested additional service wasn't completed or that there were other issues to be addresses. More

My sales person Jenni was amazing. She was honest to the point and easy to work with. The finance manager Sheldon was the issue. He was extremely pushy with warranty. I told him I didn She was honest to the point and easy to work with. The finance manager Sheldon was the issue. He was extremely pushy with warranty. I told him I didn’t need gap insurance he then asked me to explain to him what gap was and why I thought I didn’t need it. When it came to the extended warranty he then kept telling me “you’re not understanding the value of this I’ll explain it again.” At one point he looked at my boyfriend (who was there for solely for moral support) and asked him if he thought I understood the value. It took 4 “no’s” for him to stop “explaining the amazing value” to me and to finally start signing the paperwork. His attitude changed completely. He went from being friendly to just clicking thru the pages pointing to where to sign. His approach soured the whole experience. He was one explanation away from losing a sale. More