Centennial Volkswagen

Beautiful and clean, wish the service area desk had a little more room. Tight quarters. little more room. Tight quarters. More

Very friendly service even though the sales guy was very new and didn’t know much about the product . Luckily I did . They screwed up on my electrify America plan but they made it up to me. new and didn’t know much about the product . Luckily I did . They screwed up on my electrify America plan but they made it up to me. More

My only complaint was that it took 4+ hours for an oil change. I was told it would be about 2 hours when I first arrived. change. I was told it would be about 2 hours when I first arrived. More

Mel D was extremely rude. He took weeks and multiple calls to get him to follow up on anything. He always made excuses and even hung up on me once when i asked why someone els He took weeks and multiple calls to get him to follow up on anything. He always made excuses and even hung up on me once when i asked why someone else didn't follow up in his absence. They had my car for over a month which was understandable considering they had to work with my insurance. During that time I requested multiple times to get a quote for replacing the seals and gaskets in the turbo because of an oil leak. He kept saying he'd get that right over to me, and never once followed up. I've used this dealership exclusively since I purchased my VW for everything I've needed done and have always had incredible service until now. Overall I'm highly disappointed with the treatment I received from this employee and most likely won't be going back. More

I worked with Terron setting my car up for the annual oil change. An outstanding example of the company’s commitment to quick and efficient service! He also provided me with an important fact about the oil change. An outstanding example of the company’s commitment to quick and efficient service! He also provided me with an important fact about the timing of our car’s annual maintenance program. Thank you, VG Gainer More

My service guy David is wonderful. He always takes care of me always let me know what’s going on with my car. Knowledgeable, kind, and caring He always takes care of me always let me know what’s going on with my car. Knowledgeable, kind, and caring More

Very poor customer service and poor service period from their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the CarNet module and electronic issues. It's been beyond frustrating since it's a brand new vehicle and the vehicle should be working perfectly. The communication from the Service Dept has been extremely poor. The Technicians seem very inexperienced or incapable. We have been told items have been replaced, when in actuality they were not. We have been told issues were resolved, when they weren't. Each time we got the vehicle back, it was either not fixed or worse than before we took it in. I am in communication with VW Customer Care since the Dealership is not being helpful. The last straw with this Dealership and the vehicle as a whole was when the fuel tank door would not open on a roadtrip out of State. I had to call roadside assistance to assist me. They had to break off the door so I could put gas in the car in order to get home. I took the car into the Dealership the Monday after I arrived home. VW approved the replacement of the fuel door since the car is so new and under 10k miles. It took the Dealership 7 weeks to get the fuel door in and painted by an Auto Body shop. We had to keep calling the Service Dept for an update as no one would ever call or text to provide an update. Finally the fuel door arrived (no one called to tell us, once again we had to call and ask) and we had it replaced, however they had painted it the wrong color. When I made the Service Dept aware of this. The gentlemen said "if you look at it from an angle, it seems ok." That was the most RIDICULOUS response. It was after 5pm and the Service Manager was not there, so we took the car home and returned on Monday. My husband showed the Service Manager the fuel door was the wrong color and he agreed, it looked bad! No apologies, just said they would fix it. The vehicle is still having issues with the electronics and we will be trading it for a Honda. No more VWs for us and definitely never want to step foot in this Dealership EVER again. More

As always I was provided great customer service, thank you for you help with my car. you for you help with my car. More

Mel was very friendly, knowledgeable, and professional! ! I had a wonderful experience at the service center! ! I had a wonderful experience at the service center! More

Efficient, reliable , commutative service from my service advisor, David and the technician that worked on my vehicle. service advisor, David and the technician that worked on my vehicle. More