Centereach Hyundai

My husband and I went into Mid Island and Peter took very good care of us. He is very down to earth and made us feel very comfortable. Not the way one usually feels when dealing with a salesman. He took us s good care of us. He is very down to earth and made us feel very comfortable. Not the way one usually feels when dealing with a salesman. He took us step by step, made everything crystal clear and was very patient with us. Michael helped smooth things out with the price which made us extremely happy - well they both did! Branden took me inch by inch over the car explaining everything to me on the inside. Everyone was very nice and patient and we got an awesome car! More

My son and I went in last week to purchase a Honda Civic EX. We put down a deposit on the car and applied for financing. We were informed that we were approved the next day. We were scheduled to come int EX. We put down a deposit on the car and applied for financing. We were informed that we were approved the next day. We were scheduled to come into the sign our papers and pick up our car on Monday July 22nd. We had to correct an issue with our insurance card showing our previous address which they required to be updated. I called Tuesday and Wednesday leaving voice mail messages for our financial rep Howard to make another appointment to come in and pick up the car. He did not contact me until Thursday because he said he was off Wednesday. I wasn't sure we were going to be able to come in Thursday evening but I said we would try. Due to other commitments we did not make it in on Thursday. I called Friday to connect with Howard and he was already gone for the day. The front desk told us he would be in Saturday after 11am. My son and I came in with our paperwork on Saturday afternoon to discover that his car was sold the night before to someone else. I AM LIVID! We never received any follow up from either of our two sales people John Clemente and Sam Greene. It was never mentioned to us that if we did not come in within a certain time frame that the car would be put back into inventory. I would have requested to work with someone else instead of Howard who was unavailable to fit our schedule. I spoke with the General Sales manager Josiah Behlen. NO ONE EVER EVEN APOLOGIZED TO US about the extremely unprofessional manner in which we were treated. My son went back today to request a refund. They left him in the waiting area for over 20 minutes. When he went back to the desk to inquire about getting assistance, he was told NO ONE was available to help him. I am sure that they wouldn't make a new prospect wait and ignore their customer. DON'T BUY FROM THESE UNPROFESSIONAL UNCARING PEOPLE. We are finding out now that we are not the only ones they did this to. More

Well just to say this is my second new car bought at this dealership in a year and a half, My salesman was Abe he was awesome, not only did he give me a great deal but we talked about other things then just dealership in a year and a half, My salesman was Abe he was awesome, not only did he give me a great deal but we talked about other things then just cars, the car was for my wife who just came from an SUV Abe told her the differences between the two and the extra features the new car had over the old one.all so had the pleasure to talk to Pete who all so helped us. then after Abe it was off to finance, yep i know what your thinking here comes the evil, Well in finance i dealt with Howard. he took a lot of time explaining our purchase and found a better way to finance our car, it was well past closing time but yet instead of rushing us out he helped us out. just want to say thanks to all the folks we met down there. oh yea i forgot to mention their service department. only one word. AWESOME. Thanks all at MID ISLAND HYUNDAI Robert K. , More

visited many dealers the day i decided to get car and after speaking with john and how he dealt with me there was no way i could go anywhere else. Honesty, a good ear and not talking down to me and telli after speaking with john and how he dealt with me there was no way i could go anywhere else. Honesty, a good ear and not talking down to me and telling me i should choose a different car really helped me choose this dealer. I will be doing business here only! thank you so much guys for being honest and helpful and for having a great car for me to purchase. More

After a few hiccups when I picked up my new Hyundai Elantra, Ana Lopez offered me four car detail services. I e-mailed her a few weeks before my first scheduled oil change to set it up, letting her kno Elantra, Ana Lopez offered me four car detail services. I e-mailed her a few weeks before my first scheduled oil change to set it up, letting her know I needed to have my car back by a certain time. She confirmed the appointment with me and I thought everything would be good. When I arrived, Elwin helped me. I told him I was there for an oil change and a free car detail. He said that would take a long time. I asked how long, and he responded by asking what time I needed the car. I told him 11, the absolute latest was 12 noon. He indicated 11 on my paperwork. He also told me that I needed to get some piece of paper from Ana. I had to go into the showroom, in the middle of their sales meeting, and ask someone about it. They said they would tell Ana. Then Elwin said he would just talk to her later. Why didn't he say that before? So I called the dealer at 11:15, and was told Elwin would call me when it was done. I called again at 12:15, and left a message since noone answered. I called a third time at 12:45, and was told that it was still being serviced, and still needed to be washed, that it would take no more than 30 minutes. I told the girl I would be there at 1 and my car needed to be ready. I arrived at 1:15, and saw my car still being serviced, but by the time Elwin came in, my car was driven away. Elwin acted surprised that it was now 1:20, and the paperwork said 11. He went to check on it and said it was being vacuumed, and would still be another 20 minutes. I was very upset, being late for an appointment. I told him I needed my car, and he just said well, its not done and moved on to another customer. I asked if it would be ready by 1:45, and he assured me it would be, if not sooner. I sat in the waiting room until 1:50! I signed the paperwork and was given the keys, but not told where my car was. Elwin went to get it and when he brought it over, I was even more upset. The car had barely been vacuumed and absolutely not washed in any way. There was still bird poop on the window. When I questioned Elwin, he said they could take it in the back and clean that again. I refused that because at that point, I was two hours late. So basically, it took them 5 1/2 hours to finish an oil change, which wasn't even complete since a complimentary car wash is supposed to be included with an oil change. I guess I will not be asking for my remaining car detail services. No real loss on my part, but I hope my future service appointments are a better experience. That long for an oil change is unacceptable. More

Ana was great to work with she is very personable and hardworking. She worked her butt off to get me the best deal and exactly the car I wanted. She goes above and beyond her job and any other salesperso hardworking. She worked her butt off to get me the best deal and exactly the car I wanted. She goes above and beyond her job and any other salesperson. I would strongly recommend working with her she knows her stuff! More

We came in to the dealership on a very HOT day looking for a Tucson!!! We sat in all the vehicles inside the showroom--it was sooo cool inside!! They had a great supply inside to show me!! I have a leg ro for a Tucson!!! We sat in all the vehicles inside the showroom--it was sooo cool inside!! They had a great supply inside to show me!! I have a leg room issue, and my hubby needs head room!! We were also looking for cargo room for when we travel!! Patsy then took us outside to see what was out there--He graciously offered to bring all the cars to us!! I knew I would needed to see more than one!! Too make a long story short!! I saw the car of my dreams, with a huge trunk!!--an IRIDESCENT SILVER BLUE PEARL SONOMA ! yes. it's as beautiful as it sounds!! and drives that way too!!! It has every bell and whistle that I could want!! Thank you Mid-Island Huyndai!!! More

Buying a new car is fun and exciting, but it is also a stressful experience since ultimately one's goal is to get the best price for the chosen car. Both Phillip Coury and Michael Elder made the experien stressful experience since ultimately one's goal is to get the best price for the chosen car. Both Phillip Coury and Michael Elder made the experience easy and stress free. I recommend this dealer, without reservations. More

We went to this dealership two days in a row. The first day we had a small $5000 budget. There wasn't a lot in our price range even though there was a big flag on the side of the road that said $4995!!! Jo day we had a small $5000 budget. There wasn't a lot in our price range even though there was a big flag on the side of the road that said $4995!!! John and Ray were helpful and kind but consistently showed us cars in the $7000-8000 range. To be fair, these were the cars we were more interested in, but when asking about cars in our range, as advertised by their own signage, there was nothing to see. We got into a conversation about my husbands health issues, the reason we were buying the car, and both John and Ray were cancer survivors and seemed really caring and sympathetic. They talked about helping us out and getting us into a good car. They wanted to help us out and even said "sometimes it's not about selling a car, but helping people out when they need it." That all sounded great...we agreed to come back the next day and left feeling good. The next day was a totally different story. We came in with a much bigger budget, almost 4x the initial budget, in fact. You would think that would make them happy. Once we told them we would be financing through our own credit union and it became clear to them that we were not idiots and we couldn't be baited and switched, they pretty much checked out. They still seemed nice, but could barely pay attention to us at all. They tried several times to get us to try financing through them and we said it wasn't going to happen and they lost interest in us. They swapped back and forth, having us talk to both of them at different times. Every time we had a significant question they passed us off to the other and made us wait, until they came back and side tracked us with something else. We asked for prices on 3 different car numerous times and not once could we get a hard number from them. They just kept going "hmmmm, let me check on that for you" and "I think it's about...when we go inside I'll let you know." They would go away for a while and come back saying the car was "about" this much or that much. No hard figures. At one time we were waiting for a price on one car and we waited for a long while and for the life of me, I can't remember getting a price when he came back. It was the same when I asked about extended warranties. John kept saying it's "about" $1800 and he'd have to double check and added "I'm usually dead on about these things". Yet he ever got up to check. I don't care about usually or abouts when buying a car. I want a solid, unwavering number. We simply could not get one. John also kept talking about all these things he was going to do for us for free as a "gift"... Like certifying the used vehicle. Every other dealership we went to the cars on the lot were already certified and not once was there any talk about us having to pay for that. I can't remember the specific thing he said but he also mentioned throwing in some sort of service that should have been standard. We ended up going with a Toyota and all these add ons that John had mentioned giving us for free were just standard with the Toyota and not once were they even brought up as a fee we would normally pay or as if we were getting something for free. Lastly, Ray took my husband for a test drive and my husband said the car had a very noticeable vibration that was not normal. Ray mentioned the vibration at first, saying it was because the car had been sitting for a while, which makes no sense to me. Why was it sitting? If there was a vibration as a result, why wasn't it fixed? I owned an Elantra (the same car we wee teating) and it never once had a weird vibration, even after sitting for half a year when I was out of the country. He then kept telling my husband that the car drove great, which it didn't. When the test drive was over he told my husband to go talk to John and John didn't even look up from his computer to talk to him about it. We left saying no way would we buy a car from them. I'm not sure what happened from one day to the next but it was like we were dealing with totally different people. I am not sure why we went to Hyundai. I went to this same dealership to buy the Elantra I owned in 2001 and never had great experiences with them. It was never bad but not great. I lived all over the country though, and every other Hyundai dealership I went to was worse. I was lied to, cheated out of money, never given an extended warranty I paid for, paid for repairs that never got done, expensive repairs, that the next dealership would say was never done....over and over again. I know this is about a specific dealer, but my belief is that Hyundai in general has shady business practices and either encourages their dealers to behave this way or just doesn't care as long as they are making money. Do not go to this dealership. It's not worth it, even if you are looking for a budget car. Got better offers and real help getting a car in my budget at both Honda and Toyota dealerships, which are much more solid cars. The hyundais I looked at were in the same ballpark price wise. Maybe even more since I couldn't get a real number. I already own a Honda from Nardy Honda and they worked with me 3 years ago to get a car in my budget and they tried again this time too. We ended up buying this time from competition Toyota in middle island and they also pulled out all the stops to get us a car in our budget. In the end the car we got is a much higher value and more solid car than any used Hyundai they could have shown us. My point is, don't just go to Hyundai and skip places like Honda or Toyota because you are on a budget. Hyundai will try to max your budget out to get you in one of their cars, while Honda or Toyota will try to find you a car in your budget that is a good value that you can feel good about walking out the door. In the end you spend similar amounts. By the way, we bought a 2010 Prius with a clean carfax, fully loaded and in mint condition for only $772 more than the 2009 Elantra they showed us, which had rips in the back seat and that weird vibration. The gas savings alone make up for that difference in less than a year. Toyota knocked $1000 off the listed price and anouther $1200 off the extended warranty. Hyundai could barely tell me what the car cost and only talked about giving me things for free that should already be free. toyota also did not hassle us once about using out own bank. Don't assume you can't get a good car on a budget. More

I gave Mid-Island Hyundai a high rating because I had excellent service from Will and everyone I dealt with there. All my questions were answered with patience and Will explained a lot about the car. The excellent service from Will and everyone I dealt with there. All my questions were answered with patience and Will explained a lot about the car. The sale was easier than I imagined and I drove out of Mid Island Hyundai with the car I wanted. Very happy with the experience and would purchase there again. More