Central Cadillac

We worked with Mason Fink and experienced a very seamless transaction.Our trade in was fairly valued and the used xt5 was perfect. transaction.Our trade in was fairly valued and the used xt5 was perfect. More

I have been on the Internet for 8 weeks looking for low mileage Cadilliac CTS luxury, very hard to find. Finely one came up at Central Cadillac, Cleveland Ohio. I grew up in Cleveland Eastside and was v mileage Cadilliac CTS luxury, very hard to find. Finely one came up at Central Cadillac, Cleveland Ohio. I grew up in Cleveland Eastside and was very familiar with Central Cadillac prestigious reputation. The Staff at Central Cadillac are all professional. Thank you to Brian Walker for making our sales experience very pleasant. More

I will never ever in life purchase a Cadillac or a prepaid maintenance plan or warranty from them ever again everytime I deal with them for a major concern there’s a problem even when I had purchased prepaid maintenance plan or warranty from them ever again everytime I deal with them for a major concern there’s a problem even when I had purchased a third party extended warranty they treated me like garbage like I’m not a paying customer spending thousands for car and xx plans that they don’t follow through on what dealership won’t allow you to discuss thorough concerns with vehicle not just give u a sheet of paper with codes not a diagnosis without trying to upcharge you in hella fees I’m not paying $200 plus dollars for a diagnostic when I have a prepaid maintenance plan that includes you supposed to be inspecting my vehicle they barely put it up on a Lyft or even drove it around when I heard a lound sound took it to another shop just to confirm I had a wheel bearing and brakes and had them replaced at first another shop wasn’t for sure which side was louder took and educated guess based on my video I recorded of the sound while driving it and all the dealer did was give me a sheet of paper with codes of all my tires I asked to speak to manager both David and Brian were very condescending and rude and disrespectful I never ever want to speak to them again I told Chris I wanted to file a formal complaint and how to go about doing that he just told me he agrees with the other shop most than likely but that’s all Brian and David had to say and confirm it in my inspection of my vehicle and actually show me more then a 30 second video of nothing of the sorts not explain a single xxxx thing but tell me the inspection included in my prepaid maintenance plan is only a walk through when I know it to not be true I had this plan since 2016 and always have to remind them my plan states otherwise and not try to sell me xx and do their xxxx job o and by the way now they are saying they accept third party warranty so I renewed that but moving forward I know they won’t fully follow their maintenance plans as soon as it ends next year I will not be going there for anymore services I’ll have another shop using my services and my warranty can pay them for thorough work needed in the future Shame on you central Cadillac for ruining my dream car experience the last 10 yrs from xxxx More

Steve Newman was very helpful in the transaction. Disappointed on the trade of my 2025 EV equinox Disappointed on the trade of my 2025 EV equinox More

I haven't purchased a car from a dealership in many years. Mason Fink and the Central staff helped make this an enjoyable experience years. Mason Fink and the Central staff helped make this an enjoyable experience More

Best-in-Class Client Experience. From the moment I walked in, it was clear that their clients came first. Everyone I interacted with was welcoming, attentive, and genuinely focused o From the moment I walked in, it was clear that their clients came first. Everyone I interacted with was welcoming, attentive, and genuinely focused on helping me rather than pushing a sale. The entire process felt smooth, transparent and surprisingly enjoyable. Shout out to Angelo Ezzo who has continued to be supportive even after taking delivery. 10/10 Recommend More

Our experience with the team was very positive and relaxing. Anna our sales team representative was very knowledgeable and understanding of our particular needs and found us just the right car. Th relaxing. Anna our sales team representative was very knowledgeable and understanding of our particular needs and found us just the right car. Thank you team, Jim and Anna More

Central Cadillac continues to be our preferred dealership. The Sales and Service Departments are outstanding. Everything is made extremely smooth, all questions answered and the professionalism dealership. The Sales and Service Departments are outstanding. Everything is made extremely smooth, all questions answered and the professionalism and personal attention is beyond compare. My special thanks to Angelo Ezzo, our salesman and David our Service Representative. My Dad and I had the usual smooth process with the purchase of a new 2026 Cadillac. To quote a famous song, they are "Simply the Best" More

Angelo Ezzo at Central Cadillac was a pleasure to work with in obtaining my new lease. He made the process very simple and quick. Angelo is very relaxed and he took all the time i needed to obtain the car with in obtaining my new lease. He made the process very simple and quick. Angelo is very relaxed and he took all the time i needed to obtain the car and he explained all the features i had questions about very thoroughly. He's a pleasure to work with. More

Mason, was the most professional car sales person I've ever met. From the moment we walked through the door, he educated us on the car, the brand, the technology, he answered all our questions and activel ever met. From the moment we walked through the door, he educated us on the car, the brand, the technology, he answered all our questions and actively listened to our needs and matched us with the best vehicle available. 5 star service from top to bottom. I spent years working at The Ritz-Carlton Hotel and he exceeded ever expectation and create a most memorable experience. Bravo Mason- keep up the good work- Central Cadillac is lucky to have you. More