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Central Chevrolet

West Springfield, MA

4.7
379 Reviews
We are a Family owned business with almost 60 years of Experience. We pride ourselves for having competitive pricing and Outstanding Customer service. These prices may reflect Current and National Incentives. Please Contact us for more information or visit our website @ http://www.centralchevyauto.com for Up to Date Pricing and Discounts!
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675 Memorial Ave

West Springfield, MA

01089

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Showing 379 reviews

October 12, 2022

At least 15 words about this dealership awesome fantastic terrific great wonderful perfect amazing nice More

by mpioggia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Barzola
May 26, 2026 -

Central Chevrolet responded

Wow, thank you! Reviews like this are exactly why we love what we do. Kevin and the entire team at Central Chevrolet are dedicated to making every visit — from routine service to buying a new Silverado, Equinox, or Traverse — as easy and enjoyable as possible. We're proud to be West Springfield's #1 Chevrolet dealer and grateful for customers like you. Hope to see you back soon!

September 30, 2022

a testimony. Most people have or know someone that tells you that they have a guy or know a guy when it comes to looking for a new vehicle. A friend of mine ref More

by Heidi Coleman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie, Michael, Joe, Kevin, Melissa
Sep 30, 2022 -

Heidi Coleman responded

a testimony. Most people have or know someone that tells you that they have a guy or know a guy when it comes to looking for a new vehicle. A friend of mine referred me to Ed O'Grady. Not only was he the guy but this guy has a team! I became a "friend of Eddie". Eddie introduced me to a team of professionals that takes the time to pay attention to the details. It's all in the details to making vehicle buying a memorable experience. I was a Ford owner for 17 years and I switched to Chevrolet. I wanted to have as an effortless of a experience on my part with minimal stress because purchasing a vehicle is never an effortless experience. It takes a team to place their time and attention to making this happen. I'd like to recognize a handful of team members. My first experience was with Sales Representative Michael Easton. He left me w/an exceptional first impression of Central. He's sharp and incredibly efficient. He's so knowledgeable of the process. He answered all my questions and walked me through the process. We ran the numbers. I purchased a 2019 Tahoe during summer Covid. Not an easy task with little inventory and when most people were furloughed because of the pandemic. After driving my previous SUV for 15 years having a newer vehicle with the modern technology and all the bells and whistles was overwhelming. Night and day difference. I was taken back when Michael reached out months later to call and wish me a happy birthday. What sales person does that?! What dealership does that?! Central does! Over time I built a relationship with other team members. Kevin the Service Manager always greets me with a warm smile every service visit. He's always personable and provides great customer service. Central contacted me expressing interest in buying my Tahoe. I couldn't believe it. I came in to run numbers once again, it wasn't the time. I asked to be kept in the loop when a new or used Suburban became available. I wanted to upgrade. I stayed in contact with Eddie, Michael, and Melissa. They notified me. I scheduled an appointment to look at a Suburban. Michael set my appointment with Joe Healy. Joe made my second vehicle purchase a good experience. Honestly I think the effort that Michael made prior over the two years made it an easier and time efficient experience with Joe. Joe is warm, friendly, relatable, and very personable. I want to recognize Melissa Losito. She's the one that seals the deals. She runs those numbers, reaches out to the slew of creditors. She makes the finances happen. She was involved with both my Tahoe and Suburban. I don't think Melissa gets the credit she deserves. She's exceptional! She streamlined the transition from the Tahoe into the Suburban. Two certified pre owned vehicles with low mileage within two years. How incredible! Central Chevrolet thank you for putting the time and attention into the details of building that exceptional customer relationship. Central Chevrolet is my dealership. When friends and coworkers mention anything about vehicles I'm one of those that says "I know a team, let me give you a number!"

September 29, 2022

Central serviced my car on time and made the drop off and pick up really convenient. Great dealer to work with! More

by rcsteele6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 26, 2026 -

Central Chevrolet responded

Thank you for your feedback! We’re glad to hear your car was serviced on time and that the drop-off and pick-up process was so convenient. At Central Chevrolet in West Springfield, making your experience easy and stress-free is always a priority. We appreciate your kind words and look forward to working with you again!

September 28, 2022

Enjoyed our experience at Central Chevrolet. Tim Giacalone was a pleasure to work with. Tims demeanor and knowledge of the vehicle ordered was impressive. As a result, going forward, we will r More

by marlar2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Giacalone
May 27, 2026 -

Central Chevrolet responded

Thank you for the kind words! We'll be sure to pass your compliments along to Tim G — they're a real asset to our team. At Central Chevrolet in West Springfield, we work hard every day to make sure every car-buying experience is smooth, transparent, and pressure-free. We're so glad we hit the mark for you.

September 28, 2022

They always do a great job and are thorough Would recommend them. Always very friendly More

by Mbperetti49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 27, 2026 -

Central Chevrolet responded

Thank you! We're really glad your service visit at Central Chevrolet went well overall, and we appreciate you taking the time to share your experience. We always strive for that full 5-star experience for every customer in West Springfield and beyond — if there's anything specific we could have done better, please don't hesitate to reach us at 413-781-3400. We'd love the chance to make it right and earn your full confidence next time!

September 27, 2022

I am so happy with my new truck, the service department was fast and efficient. More

by Bjoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Camerota
May 27, 2026 -

Central Chevrolet responded

Wow, thank you! Reviews like this are exactly why we love what we do. Mike C and the entire team at Central Chevrolet are dedicated to making every visit — from routine service to buying a new Silverado, Equinox, or Traverse — as easy and enjoyable as possible. We're proud to be West Springfield's #1 Chevrolet dealer and grateful for customers like you. Hope to see you back soon!

September 22, 2022

Thanks for taking the stress out of buying a car post pandemic. You made it a breeze. We look forward in doing business with you again in the future. More

by Erick Funk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Montone
May 27, 2026 -

Central Chevrolet responded

Thank you so much, Erick Funk! We're thrilled to hear that Guy M took great care of you during your vehicle purchase visit. Comments like yours mean the world to our team here at Central Chevrolet in West Springfield. We've been proudly serving drivers across Western Massachusetts and Greater Hartford for over 55 years, and it's customers like you that make it all worthwhile. We look forward to seeing you again — whether it's for your next service visit or your next Chevrolet!

September 15, 2022

I travel 40 minutes and pass 3 other dealers to get to Central Chevrolet because of the staff. They really are exceptional. All staff when passing by the waiting area check to make sure everybody is take More

by Noname777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda O'keef, Brian, check out lady
May 27, 2026 -

Central Chevrolet responded

Thank you for the kind words! We'll be sure to pass your compliments along to Amanda and Brian— they're a real asset to our team. At Central Chevrolet in West Springfield, we work hard every day to make sure every service visit is smooth, transparent, and pressure-free. We're so glad we hit the mark for you.

September 10, 2022

Straight forward salesman, honest and easy to work with. The financing and total experience was painless and efficient. More

by maddjaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Sattler, and Kathy.
May 27, 2026 -

Central Chevrolet responded

Wow, thank you! Reviews like this are exactly why we love what we do. Myles Sattler, Kathy and the entire team at Central Chevrolet are dedicated to making every visit — from routine service to buying a new Silverado, Equinox, or Traverse — as easy and enjoyable as possible. We're proud to be West Springfield's #1 Chevrolet dealer and grateful for customers like you. Hope to see you back soon!

September 09, 2022

Great service! Service Writer was friendly, helpful, and knowledgeable. Test ride with tech was informative about the problem and reassuring that he understood an More

by billmailler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Jeff
Sep 09, 2022 -

billmailler responded

Great service on a difficult problem.

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