Central Chrysler Jeep Dodge RAM Fiat of Norwood

Overall good experience. I felt like I got a good deal in my lease. They were all nice and very informative throughout my whole experience. my lease. They were all nice and very informative throughout my whole experience. More

Shawn and the Central team never disappoint. Great breakfast in the Grill, comfortable space with Wi-Fi enabled productivity - and done within an hour. Great as usual! breakfast in the Grill, comfortable space with Wi-Fi enabled productivity - and done within an hour. Great as usual! More

Central Jeep is very accommodating. Everyone is pleasant and very helpful.Tom Eysie is outstanding. Nick and Amanda in service are fantastic. Customer service a 10. and very helpful.Tom Eysie is outstanding. Nick and Amanda in service are fantastic. Customer service a 10. More

EXCELLENT SERVICE DEPT. PICKED UP MY NEW VEHICLE AND WITHIN 100 MILES NOTICED AN ANTIFREEZE LEAK. SERVICE DEPT. WAS VERY PROFESSIONAL, CHANGED A CLAMP AND FIXED IT PERFECTLY PICKED UP MY NEW VEHICLE AND WITHIN 100 MILES NOTICED AN ANTIFREEZE LEAK. SERVICE DEPT. WAS VERY PROFESSIONAL, CHANGED A CLAMP AND FIXED IT PERFECTLY AND CLEANED IT THOROUGHLY. VERY HAPPY WITH MY NEW DURANGO AND THE SERVICE RECEIVED. More

I have always had a pleasant experience at Jeep from the sales department to the service center. The staff is highly professional, very friendly and always informative. sales department to the service center. The staff is highly professional, very friendly and always informative. More

warrantee work for rear window Have been visiting this dealership for years, Service is always excellent and the Jeep Grill is awesome. Lisa, Bill, Shawn and Pete are super friend Have been visiting this dealership for years, Service is always excellent and the Jeep Grill is awesome. Lisa, Bill, Shawn and Pete are super friendly and always helpful. More

My experience started with Central/FCA not covering broken exhaust manifold bolts while the truck was still under the original factory warranty. The manifold bolts are a known issue on this generation broken exhaust manifold bolts while the truck was still under the original factory warranty. The manifold bolts are a known issue on this generation truck but they blamed it on “corrosion” which isn’t covered. I dealt with Chrysler directly who was willing to pay half of the quoted $1200.00 repair (it was actually a little under $1200.00). I dropped my truck off at 7:30am on Wednesday the 22nd. The service rep said they may have the truck until Friday, which I wasn’t happy about but I had no choice. (The truck is a company work vehicle which i rely on daily for my business). I was notified the truck would be ready to pick up Saturday evening. When I picked up the truck the bill was for $1586.68, basically $400 higher than quoted cost. Chrysler refuses to pay the additional or at least split the additional $400 with me. After going over the bill I realized they double billed me for parts and charged me for parts to replace 4 manifold studs not the 3 they replaced. It also appears I was billed for 9 hours of labor yet they had my truck for 4 days, which means they averaged 2.25 hours a day on my truck. I get big deal ships don’t care about a small business owner like myself, but not having my work truck costs me around $2000.00 a day. So long story short is my factory bumper to bumper warranty is B.S., I paid $400 more than quoted, and lost my truck for 4 days over basically 1 days labor on the vehicle. I will not be returning to Central for any future service or purchases. Experiences like this make me question selling my 2016 Ram 1500 and 2017 Ram Pro Master, which sucks because I like both vehicles. In the least I will be choosing one of the other local dealerships for Future service & sales. More

Always do a great job. The employees are quite knowedgeable , friendly and very helpful whether be on the Service or sales side of the house.i would and have recommended thi The employees are quite knowedgeable , friendly and very helpful whether be on the Service or sales side of the house.i would and have recommended this dealership to my friends for sales and service. More

Professional, courteous. I had a question about my extended warranty. The whole team researched it and resolved it. They also assisted in scheduling covered service extended warranty. The whole team researched it and resolved it. They also assisted in scheduling covered service More

Not rushed or persuaded to get more services then I need. Was in and out in no time and the car is running great! Thank you! Was in and out in no time and the car is running great! Thank you! More