Central Chrysler Jeep Dodge RAM Fiat of Norwood

Understood my request and resolved the issue. I initially placed my service request online prior to calling for confirmation. The service associate told me that the online scheduling was not work I initially placed my service request online prior to calling for confirmation. The service associate told me that the online scheduling was not working for a period of time. I find it concerning that I was not informed on their service website that this feature was not working after completing the information needed for scheduling. I placed my appointment and received an email confirmation the day prior to my appointment date. My sister dropped off the vehicle and was granted a loaner car due to the service needed would take much of the day. After dropping off the vehicle at 8:30 AM, I received an update of the service required at 3 PM the same day. The service associate describe the issue and what was needed to resolve the issue and gave his opinion that it would be completed before the end of business. He was going to confirm with the technician working on my vehicle. I did not receive any follow up call for that day. The next day in the morning, I went to my job and my sister inquired on the loaner vehicle paperwork as it was only schedule to be used for 24 hours. My sister was informed that my vehicle would be ready at 10 AM of the same day. We pick up my vehicle after 6 PM without any issues and fees. The summary above describes my experience. As a customer, you want to know what the issue and plan to resolve it with the call. I understood the issue and action taken to resolve it but it seems to be a temporary. I am left feeling that I will need to make another visit for the same issue that may not be under warranty. My vehicle is a 2017 model and was bought in June of 2017. This issue occurred in December of 2018. Should this be a re-occurring issue? More

immediate service lisa dunn worked a mracle and got me in quickly!! i had a service problem that required immediate attention and lisa and brian saw that i was taken c lisa dunn worked a mracle and got me in quickly!! i had a service problem that required immediate attention and lisa and brian saw that i was taken care of. More

Excellent sales service! What a great experience I had purchasing my 2nd Jeep at Central Chrysler Jeep Dodge of Norwood! There was no question too hard or silly to ask and eac What a great experience I had purchasing my 2nd Jeep at Central Chrysler Jeep Dodge of Norwood! There was no question too hard or silly to ask and each person I touched was equally knowledgeable, professional and pleasant to encounter. The incentives you may qualify for are amazing and truthfully I would not do anything any differently. As a 2 time car buyer at this location I can truly say I am so satisfied and happy with my purchase and love their products. Do yourself a favor and be smart and in the know by investigating what this dealership has to offer (if for at least comparison pricing). More

Excellent sales service Very kind salesman and people there to help, made my dream of leasing a Jeep Wrangler possible. Would 100% go back to lease again/buy from Chrysler. Very kind salesman and people there to help, made my dream of leasing a Jeep Wrangler possible. Would 100% go back to lease again/buy from Chrysler. More

Service Excellence Having purchased a number of cars from Central, I have always had a great experience. Unlike many dealerships, Central puts the customer first. They u Having purchased a number of cars from Central, I have always had a great experience. Unlike many dealerships, Central puts the customer first. They understand their products, and the work performed by their techs are first rate. I could give many examples of how they have interacted with some of the issues that have arisen with my cars, but nothing stands out. Why? Because in every case, any issue was handled with courtesy, interest, and caring. In all honesty, I am a "car guy," and a perfectionist with my car(s). In other words, I can be a pain! But, no matter what, any concerns I have had were handled well. Finally, I highly recommend Central Service. Thank you Lisa and Amanda. More

Thanks again Shawn Nagle I can always count on Shawn to work it out with me. Once again he did. This time it was tires and brakes. thanks Shawn I can always count on Shawn to work it out with me. Once again he did. This time it was tires and brakes. thanks Shawn More

Always disappointed when I visit this dealership Every time we have tried this dealership the service has been poor, first when looking for a car we knew exactly what we wanted and they did not want Every time we have tried this dealership the service has been poor, first when looking for a car we knew exactly what we wanted and they did not want to be bothered to find what we wanted outside of what they had on the lot. So we went elsewhere out of state to a dealership that was willing to find the car we wanted. 3 years later we went back to try to find a new car as our lease was ending, again the same type of service, as if they really didn't want to sell a car. Then when I tried to turn my lease in, first I tried to call and no return from message left, then I went in directly and the sales person was friendly but had trouble to enter the info for my lease so sent me home and never got back to me as promised and never answered or returned my calls. I ended up driving 40 minutes away in order to return my lease. I will always recommend the out of state dealer long before the one 5 minutes from my house. I won't even bother trying again, 3 strikes.... More

Oil Change and Rotation Service was great and pretty quick. Amanda was awesome! The ladies in the Jeep Grill were awesome and the food was really delicious!! I would recomme Service was great and pretty quick. Amanda was awesome! The ladies in the Jeep Grill were awesome and the food was really delicious!! I would recommend your service department to everyone. More

Service department was friendly and professional My vehicle was ready within an hour. I do not have anything else to comment on at this time. Thank you department was friendly and professional My vehicle was ready within an hour. I do not have anything else to comment on at this time. Thank you More

Amanda was so nice and helpful, got my jeep work done early easy location to access, customer service at service center is friendly and very helpful, Amanda was able to get my jeep done early enough and had key easy location to access, customer service at service center is friendly and very helpful, Amanda was able to get my jeep done early enough and had keys ready to go, 911 operator and had to get back to work... More