Central Chrysler Jeep Dodge RAM Fiat of Norwood

No Loaner Car Available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available When I scheduled a regular service for my car, I was told a loaner car would be available. When I dropped off my car, there were not loaners available for my particular service (since it would not take very long). I ended up waiting for 1.5 hours, rendering half my day wasted. The service I received at the dealership was great. The problem is, this Jeep location needs to be more transparent when booking service for those requesting loaners. Good thing to know for next time. More

Warranty Service The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa The process of my service visit could not have gone smoother. Top notch customer service and attention was received from the time I arrived with Lisa through to the rental person and picking up my vehicle (even earlier than the expected completion time). Class operation! More

Friendly/Professional/Completed in timely manner. I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install rear Patriot plates/install leather Jeep wheel cover. All tasks where completed at no extra charge I only paid $80 which is good for two oil changes and two tire rotations. Amanda and other service staff where very friendly/helpful/professional/knowledgeable/efficient/really just on top of everything and stayed in communication at all times and it only took few hours. Dropped off at 9 am on a Saturday and was ready that day by noon time. So really no complaints and I’ll use that location again in the future, thank you:) More

Oil Change and rear camera issue Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempt Employees at check in were friendly and helpful. One issue was not addressed because it could not be duplicated, I believe someone should have attempted to repair or check for the potential cause of the issue. More

repair I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an app I called Central Chrysler Jeep of Norwood one evening when I believed the vehicle was leaking coolant. Since this was considered an emergency, an appointment was scheduled for the following morning. The repair was done in one day. Lisa the Service consultant was excellent at keeping me updated of the progress all throughout the day. More

Unfairly charged My hands free Bluetooth failed in January. It failed again in April. It took 3 days to fix and I was charged 145.00. I think I should not have been ch My hands free Bluetooth failed in January. It failed again in April. It took 3 days to fix and I was charged 145.00. I think I should not have been charged. I have been a loyal customer for 5 years and extremely disappointed. More

Great Experience at Central Jeep The experience at Central heep is great. From the moment Amanda in service greets you at the door and takes your vehicle to the time she comes to get The experience at Central heep is great. From the moment Amanda in service greets you at the door and takes your vehicle to the time she comes to get you when the service is done, everything g is smooth and relaxing. I love the Jeep Grille and being able to grab a bite to eat while I wait. Amanda is awesome; explains what’s going on and the options available for my vehicle. Great experience!! More

Last visit not satisfied, very dismissive Very dismissive my last visit of issues I was sharing about my car. Failed even to place mileage remember for next service. Not pleased at all. Medioc Very dismissive my last visit of issues I was sharing about my car. Failed even to place mileage remember for next service. Not pleased at all. Mediocre service More

Great efficientservice I was welcomed, the staff were pleasant , efficient and knowledgeable. The price for the service was reasonable, the waiting room was clean and comfor I was welcomed, the staff were pleasant , efficient and knowledgeable. The price for the service was reasonable, the waiting room was clean and comfortable, the car was ready when promised. More

Bad service manager Told them what was wrong with the truck and manager repeatedly told me there was no problem. WRONG! Took it to another mechanic and he had to rebuild Told them what was wrong with the truck and manager repeatedly told me there was no problem. WRONG! Took it to another mechanic and he had to rebuild the master cylinder. HELLO! Exactly what I suggested they check. Dont listen to the customer, good move. Send a car back on the road when complaining about the brakes, good move. More