Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Awful customer service; awful experience Will NEVER return to this dealership for service or future vehicle purchases. Pricing for any service is absolute robbery. They wanted to charge $150 Will NEVER return to this dealership for service or future vehicle purchases. Pricing for any service is absolute robbery. They wanted to charge $150 just to run a diagnostic test for a notification that popped up regarding a vehicle concern. I needed a new seatbelt and they quoted $650 to replace it- with NO explanation of such an outrageous cost. Also asked if I wanted a tire rotation with my service & didn’t even complete the service!! This is ESPECIALLY true when the customer service does not even try to compensate for their ridiculous charges. When you walk into the service center it’s like you’re walking into a graveyard. No one has a personality and is so robotic and RUDE. Not sure what sort of training these employees go through, but they ALL could use a lesson in customer service. Not one person in that place had a smile or could offer any sort of empathatic nature towards their customers. Would not recommend this place to my worst enemy. Took my car to another shop the very next day. More

Shawn Nagle was helpful Shawn Nagle, the service advisor, was very straightforward and helpful in explaining what needed to be done to my car. He was attentive and responsive Shawn Nagle, the service advisor, was very straightforward and helpful in explaining what needed to be done to my car. He was attentive and responsive. More

Awesome work and service!! I would highly recommend this dealership for both buying a vehicle and having service done! I have bought my past 3 Jeep Wranglers and 1 Dodge Ram Tr I would highly recommend this dealership for both buying a vehicle and having service done! I have bought my past 3 Jeep Wranglers and 1 Dodge Ram Truck there! Amazing work and staff!!! More

Inspection Sticker Quick and great service. Was taken right in without an appointment on a weekend for a much needed inspection sticker. The new process does take a bit Quick and great service. Was taken right in without an appointment on a weekend for a much needed inspection sticker. The new process does take a bit longer than it used to but overall was worth going here over somewhere else where the wait is usually longer. More

Completely Satisfied Another great visit for service..Door handle problem fixed. Spare key fixed Lisa was a pleasure to talk to. Took good care of me..THANK YOU to all Another great visit for service..Door handle problem fixed. Spare key fixed Lisa was a pleasure to talk to. Took good care of me..THANK YOU to all the GREAT folks at Central Jeep Chrysler Fiat More

Service Lisa kept me up to date on what was going on. Price is high but on par with other dealerships. I was told to bring it in on Wednesday and when I arriv Lisa kept me up to date on what was going on. Price is high but on par with other dealerships. I was told to bring it in on Wednesday and when I arrived they told me the appointment was for Thursday. More

mixed bag My new Fiat's flat tire warning light wouldn't turn off even though the tires were correctly inflated. It took more than 3 people, 2 trips there, and My new Fiat's flat tire warning light wouldn't turn off even though the tires were correctly inflated. It took more than 3 people, 2 trips there, and 2 hours for someone to realize there is a reset button (not mentioned in owner's manual) that needs to be pushed after inflating. I would expect the service department to know the vehicles they service. That's the bad part. The good part is Lisa Dunne who fit me in when I showed up. She's a gem. More

Great service and friendly staff The service was great and the staff was very friendly and helpful. I will be coming back for more services in the future. Thank you The service was great and the staff was very friendly and helpful. I will be coming back for more services in the future. Thank you More

2nd Great Service Experience Had my second service visit @ Central Jeep in Norwood, and it was as good as the first. Actually better because Shawn leveraged smartphone technology Had my second service visit @ Central Jeep in Norwood, and it was as good as the first. Actually better because Shawn leveraged smartphone technology to remember me and that was cool. The Jeep Grille once again was tasty and I was productive in using the internet connection to get some work done. More

EXCELLENCE Bought our Fiat 500 here and anytime we need service, Central makes it easy to schedule and gets the work done right and on time,,, We recommend buyi Bought our Fiat 500 here and anytime we need service, Central makes it easy to schedule and gets the work done right and on time,,, We recommend buying and servicing your vehicles with Central Jeep More