Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Must have extended warranty! Was disappointed that my warranty had just elapsed a month ago prior to this service visit for a transmission related issue which is very costly to re Was disappointed that my warranty had just elapsed a month ago prior to this service visit for a transmission related issue which is very costly to repair More

Great experience Brought my 2015 wrangler in for an oil leak, I waited about 20 minutes for them to assess the problem. I was offered a loaner car and told my vehicle Brought my 2015 wrangler in for an oil leak, I waited about 20 minutes for them to assess the problem. I was offered a loaner car and told my vehicle would be ready the next day. I was going out of town that night so I declined the loaner. I called from the road and was told me jeep was ready. It was all set and waiting for me after my vacation. Have had no problem since More

First class Great service and quick response times. They are willing to work with you on your issues and they do a great job at solving those issues in a quick an Great service and quick response times. They are willing to work with you on your issues and they do a great job at solving those issues in a quick and efficient amount of time. More

High proce After spending $300 to diagnose what was wrong with my vehicle....one answer was an oil change needed to be done. This is outrageous to be charged $15 After spending $300 to diagnose what was wrong with my vehicle....one answer was an oil change needed to be done. This is outrageous to be charged $150 to tell me I need an oil change which I already knew. This is not the reason my check engine light is on as it has been on and off for 5 months....just ridiculous More

Service experience Service manager was respectful and competent. Service was completed in a timely manner. I would bring my vehicle to this location for other necess Service manager was respectful and competent. Service was completed in a timely manner. I would bring my vehicle to this location for other necessary services. More

Excellent experience. My overall experience with this dealership has been great so far Especially the excellent customer service from the service department. Paula was m My overall experience with this dealership has been great so far Especially the excellent customer service from the service department. Paula was my service representative and her professionalism was just superb. She known her job very well. My vehicle was serviced in the exact time that she promised. Paula was very respectful and professional. Five stars to Paula and the service department. More

Excellent service Brought my Jeep in for an oil change and a recall Very easy to make an appointment that worked for my schedule The work was finished 3 hours early Brought my Jeep in for an oil change and a recall Very easy to make an appointment that worked for my schedule The work was finished 3 hours early More

I continue to go to Central for service. I have been going to Central for years. I have mostly been pleased with the service there. I have had a few minor hiccups with the attitude of some of I have been going to Central for years. I have mostly been pleased with the service there. I have had a few minor hiccups with the attitude of some of the people working the phones. However, I will continue to go there. I like the fact that I can have breakfast while I wait for my auto. I hope someday Chrysler manufactures convertibles again. When they do, I will certainly make a trade. More

Headlight replacement Since I purchased my vehicle, I always bring it into central for servicing. My experiences have all been great I call and they get me in according to Since I purchased my vehicle, I always bring it into central for servicing. My experiences have all been great I call and they get me in according to my schedule and provide me with s ride to my work More

Terrible service The short version of my absolute night mare experience with the service center is this: I needed to bring my Jeep in to have the check engine light d The short version of my absolute night mare experience with the service center is this: I needed to bring my Jeep in to have the check engine light diagnosed. I was told it would be a 3 week wait. I went to my own mechanic who replaced the oil temp sensor. The light came back on after a few days so my mechanic suggested that I go to my dealer. I was again told about the 3 week wait but I was able to speak to a supervisor and get in a week later. I told them what had already been done. I was not told that I would need to leave my car so I had to bring it back another day so I could arrange transportation home. Apparently they don't have the parts in stock there and it would take a day to get them!!! I was finally told I could pick it up in a week but when I did, the light still came on and they had replaced the exact same part that my mechanic had just put in. I had to leave it again and found out that it was something wrong in the wiring. I kept calling to see if my jeep was ready but they told they were working on it in between other cars. Mind you this all started the middle of October and now it is December! I ended up getting the general manager involved who had a different service manager call me and tell me the status. I do not live close to the dealer so getting there was not easy. I finally picked up my car a week ago and it seems OK so far. The labor charge is about $150 an hour. I was charged $423 for the same work there that my mechanic did for $100, even after telling them that the part was just replaced. They did not find the real problem until after the second time I left it. After several complaints to the general manager, when I picked up my jeep I was told there would be no additional charge for the work they had to do and they also gave me a free rental for most of the time it was being fixed. I still had to pay the $423 for the initial work. They were nice gestures but the aggravation that I went through and the amount of time and travel I invested in what should not have taken that long, prompted me to write this. I will not return there for service the the future. More