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Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
Norwood, MA
1,671 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,671 Reviews of Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center
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September 17, 2018
Quick and responsive A passive entry service light appeared on my dash on my way home from work. I called Central at 6p and made arrangements to bring my Jeep in first thi A passive entry service light appeared on my dash on my way home from work. I called Central at 6p and made arrangements to bring my Jeep in first thing in the morning. I arrived at 8a, dropped off the keys, did some paperwork and got a loaner. A half hour later, I received a message saying that the service was complete. Quick, easy, no charge! More
by hmt1070
Verified CustomerEmployees Worked With
Gabe Luciano
September 17, 2018
Exceptional Service Every Time I did not purchase my Jeep Grand Cherokee at Central, but started going to them for service when I moved to the area in 2015. I always feel like they I did not purchase my Jeep Grand Cherokee at Central, but started going to them for service when I moved to the area in 2015. I always feel like they are going above and beyond for me and my experience with them last week was no difference. My "check engine" light came on (which never happens on a day that is convenient) and it was pouring rain. I stopped by the dealership and not only did they do a diagnosis, they fixed my vehicle and I had it back by the end of the day. Shawn was especially helpful and made sure I knew what to expect. He took what could've been a stressful situation and made it bearable!!! Everyone in the service area is very friendly and seems to truly enjoy what they do. I watch them interact and they treat each other with a lot of respect. Its a very busy service area and yet they always put the customer first. I'll definitely keep taking my Jeep there and plan to buy my next vehicle from them. Thanks again! More
by taburns87
Employees Worked With
September 17, 2018
Very nice experience It was a very easy experience everything was great with Shawn no issues I have no complaints I will be back I have always had great service there It was a very easy experience everything was great with Shawn no issues I have no complaints I will be back I have always had great service there More
by JLUNA9
Employees Worked With
September 15, 2018
Good techs Techs solved problem and got me up and running. Happy w/ the service. They went above and beyond to get me a rental as well. Techs solved problem and got me up and running. Happy w/ the service. They went above and beyond to get me a rental as well. More
by www.RealtorMIkeMahoney.com
Employees Worked With
September 14, 2018
Oil change It was a great experience. Can’t imagine taking my car anywhere else. It was quick and efficient. Thank you so much for all your help It was a great experience. Can’t imagine taking my car anywhere else. It was quick and efficient. Thank you so much for all your help More
by kerrynell
Employees Worked With
Other Employees :
Mark Weisman, Nathan Jolley, Gabe Luciano
September 14, 2018
Bad serice and bad attitudes Purchased my Jeep in Jan and in May the screen for the radio & back-up camera stopped working and went black. Brought it in and it was rebooted and be Purchased my Jeep in Jan and in May the screen for the radio & back-up camera stopped working and went black. Brought it in and it was rebooted and began working again. About 2 months later the back-up camera stopped working again. I called to schedule a service apt and was told it would be 2 weeks out- I asked if I could go to another dealer because I didn't want to wait so long. I was told that they preferred that I bring the car back to them because they had initially looked at it. I mentioned that I didn't really want to wait that long and the woman on the phone said, "why? just because you can't use your back-up camera?!" I explained that wasn't the point- it was that I had brought it in before and the problem was still not fully fixed. Although, I did make the appointment and when I went in to drop off the car 2 weeks later, I was not in the system and my appointment had not been made. I had the confirmation email and they took my car right away and provided me with a loaner. I asked for a status call later in the day so that I could plan on if I had to come back and just know what was going on. After not hearing anything all day, I called and asked if I could have a status update and was told, "oh, the car hasn't even been looked at." I went back and just decided to pick up my car and take it elsewhere. Even when I went in to pick up my car, there was no concern or questions as to why I would be picking it up after receiving no service. They asked if "I was told the car was ready for pick-up?" and I said, "No, I was told the car wasn't even looked at and I want to pick it up." No one cared why or if I had issues considering I was leaving without work being done. While the service department at this facility is awful, I would like to mentioned that the original person that I originally worked with when I purchased my car, Mijie Andrade, was AWESOME. More
by DLamberty
Employees Worked With
Not Listed- Main problem with woman who answers the service phone line
September 13, 2018
Great experience This is by far the best experience I’ve ever had getting my vehicle serviced. Lisa, my service advisor greeted me promptly, had a great attitude, comp This is by far the best experience I’ve ever had getting my vehicle serviced. Lisa, my service advisor greeted me promptly, had a great attitude, completed the paperwork quickly and communicated well throughout the entire process. More
by NMURPHY178
Employees Worked With
September 13, 2018
Treated Rudely I would recommend to family and friends to seek out another location for service. I have coverage for routine maintenance and oil changes. Had to wai I would recommend to family and friends to seek out another location for service. I have coverage for routine maintenance and oil changes. Had to wait 5 weeks for appointment. Also purchase 2 new jeeps at this dealership within a year, one for my son who is active duty Marine, he was home for a brief visit called to see if any last minute openings for a oil change was tx rudely by the same girl who booked the appointment for my other jeep. Thanks for your lack of support for our military. I will never purchase another automobile from CENTRAL CHRYSLER JEEP DODGE OF NORWOOD and will aggressively communicate to my military community your lack of service D.Sanchez LCDR USN More
by stansanc
Employees Worked With
I DON,T HAVE THE NAME OF THE EMPLOYEE
September 12, 2018
Awsome service I love these people, they make you feel like family. they have the knowledge to help you describe what is wrong with your car, sometimes I just cant g I love these people, they make you feel like family. they have the knowledge to help you describe what is wrong with your car, sometimes I just cant get the words out. the techs and front desk folks just know how to make you feel better about a huge investment you have in a vehicle. I feel like I just dropped my child off at day care, knowing my baby is in great hands. More
by mjreardon3
September 11, 2018
Outstanding service Called Central with an urgent electrical issue. Earliest appointment was over a week out but Gabe asked if I could drop it off and they would try to Called Central with an urgent electrical issue. Earliest appointment was over a week out but Gabe asked if I could drop it off and they would try to squeeze me in. Within a hour of dropping off my Jeep Gabe called to tell me they located the issue (which was my fault) and fixed it. Very pleased with Gabe and teams work to get me back on the road! Thanks Again everyone at Central! More
by geof
Employees Worked With
Gabe
