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Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Norwood, MA

4.7
1,678 Reviews

1,678 Reviews of Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

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March 01, 2021

Service and honesty over the past 7+ yrs both have gone down hill. Every time I bring my car in I’m am over priced and get my car back with problems that weren’t there More

by MS_CMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Nagle
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Santora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Ventresco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, Mgr
Mar 01, 2021 -

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi MS_CMORGAN, We want to first apologize that your recent visit here did not go as planned. As you know we went ABOVE and BEYOND to fix, and gave you the best deal possible to fix your 17 yr old vehicle. If you recall we performed a repair on your vehicle for a heavily discounted rate and you were not happy with performance of the part that was installed. We agreed to swap out the part and return the old one to the manufacturer because we had recourse since it was within 30 days of install. After agreeing to the terms of the swap which was to only charge you the difference for the NEW part you decided to return 1 year later to have it installed. Here at Central we are very understanding of the current pandemic situation and understand that is the reason for you returning 1 year later. As a result the original part was no longer returnable. We absorbed the cost of the old part and still only charged you the difference in price for the NEW part ONLY. At time of the swap we noticed that the transmission lines were leaking and your vehicle had transmission codes related to being low on fluid. I know it was the last thing you wanted to hear with your vehicle at this time because the last 2 shops you went to did not mention it but at the end of the day we were being nothing BUT honest with you throughout. We believe you should be upset with the other two shops lack of honesty instead. With that all being said we gave you a heavily discounted quote to repair the vehicle but also HONESTLY advised you that it was not in your best interest to keep spending money on this vehicle and offered assistance in replacing the vehicle with a Certified Pre Owned.

February 24, 2021

Amanda was extremely helpful with getting my car serviced. She kept me up to date on the repair progress and was a pleasure to work with. More

by Patty C.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Ventresco
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

Arrived 30 minutes early for appointment. Cherokee was immediately accepted for service and service was completed quickly. Waiting area was comfortable. Had a brief tour of various Jeeps available for s More

by rft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
February 19, 2021

Excellent- timely, courteousAmanda was able to answer Excellent- timely, courteous Amanda was able to answer my questions and got back to me when my car was ready. Very easy appointment Thank you More

by meebloom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Ventresco
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

PURE CUSTOMER, TECHNICAL and MECHANICAL PERFECTION! The entire team is beyond happy, kind, accommodating, just experts on every level! They keep in touch, they work to provide affordable options, they com More

by dawnap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen !!!! She is beyond words!, Bill Devine
February 16, 2021

Excellent service ! Thank you! I continue to be so pleased with my Jeep and the service! I brought my keep in for service only. AFD More

by ADAVISFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Nagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2021

My vehicle has had a nagging problem with the air suspension compressor but Jen had always been helpful and keeps me informed as to the status of my vehicle. More

by THOMAS.FINIGAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jen
February 11, 2021

Fantastic my daughter went and she said was excellent service and the attention was amazing so they check for others stuff and they did without any problem . More

by tatianamoquete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Nagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Dunne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Everyone was friendly and professional from the time we reached out to schedule an appointment to when we picked up the vehicle. I was kept updated throughout the process and very pleased with the service More

by johndalioto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Ventresco
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2021

I just came in for a sticker, oil change, tire rotation they had a oil change special for 3 and 4 changes and tire rot ation at a great price More

by heavymetal48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Ventresco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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