first of all i would like to say that i was a used car manager for many years so i'm not just babbling for the fun of it...sales team here(maybe just weekend staff) are totally out of control..after receiving follow-up call from a question about availability on cargurus about a car advertised...first the salesman acted like he had no idea who i was and what i was taking about...he sent me the email...then he didn't know what his own name was(Manny) come to find out..had no idea about anything...tried to sell me something i didn't inquire about then after asking for a manager he started arguing with me.....probably not the best sales tactic...so i hang up...call different salesperson who had also sent me an email...he at least knew what i was talking about...said he would check and call me right back...4hrs. ago..not such a good sales tactic either...something about this place is not right...sorry to say...good luck if you buy here
We live in Winter Garden and being new to the area we went to Toyota of Clermont and what a jerk around we received. After 2 hours their salesman shook my hand on a deal and then the managers reneged the deal. We went to Central Florida and within 30 minutes we negotiated our new car deal. Everyone working there was great, from our salesman to the finance, top notch treatment. We saved $70 a month on our new car payment. Anyone living in Clermont or Winter Garden should know its worth the trip to Central Florida Toyota. I moved from NJ and let me tell you they were excellent.
First time interaction with this dealership and must say this was the easiest most quick and painless car buying experience ever. Wife has been wanting a 4 runner forever and after looking at different dealerships we found the one she wanted. No fuss transcation. Will purchase again in the future and will recommend. Alex, our salesman was awesome
I enjoyed the experience and the professionalism of Rabel Wagner. So of wonderful sales person, very professional. Thank you Toyota for the purchase. Toyota have excellent staff welcoming all who come through the door.
TERRIBLE customer service. If you leave a message, THEY WILL NOT call you back.
They do a decent job of making you feel important on the day you buy the car, but after the fact... they really couldn’t care less. We purchased a vehicle at the end of October and WERE STILL waiting on them to register our car in February.
If you have a choice, but somewhere else... they DO NOT care about their customers past the sale.
I took my vehicle for the 5000 mile service. The service advisor Gonzalo Ostolaza was very professional. I was taken care of quickly. When the service was completed he explained what was done. Gonzalo answered all the questions I had about the vehicle. The dealership was very crowded however there were enough seats for all. I like going to this dealership every time I go I am treated really well .Keep up the good work!