Central Houston Cadillac

The service was great, my salesman was wonderful, my car is amazing, and overall everyone was very nice and helpful. This is my second from Central and I am looking forward to my third purchase. And for the is amazing, and overall everyone was very nice and helpful. This is my second from Central and I am looking forward to my third purchase. And for the record, Justin was amazing during my entire process and he even checks on me from time to time. Now that's great service! More

My experience was great Mr. Justin Morris is a great salesman I wasn’t sure what I wanted so it a little while to decide and Justin was patient in the end Justin helped me make m Justin Morris is a great salesman I wasn’t sure what I wanted so it a little while to decide and Justin was patient in the end Justin helped me make my purchase August 2026 More

From the beginning my experience with Central Houston Cadillac was very outstanding I was greeted Justin he was very knowledgeable every step of the process if I had questions he could not answer he made Cadillac was very outstanding I was greeted Justin he was very knowledgeable every step of the process if I had questions he could not answer he made sure he found the answer for me I truly appreciate the opportunity of meeting a great man More

The people at this dealership are not honest. They attempted to lie and tell me I was not pre approved with MY bank. They tried to pressure me into financing with them which I did not do. I purch They attempted to lie and tell me I was not pre approved with MY bank. They tried to pressure me into financing with them which I did not do. I purchased my vehicle in January. It is not July and I still have not received my stickers. More

My wife's car had a routine oil. change on 4252026 at which a cooking system flush, brake fluid exchange, fuel injector flush and cabin filter change was recommended. It was taken bac change on 4252026 at which a cooking system flush, brake fluid exchange, fuel injector flush and cabin filter change was recommended. It was taken back for brake fluid flush on 4302026. We did not get the car back until 3 weeks later and only after threatening. There was a lot of warranty work done including fixing a leaking engine, replace in the transmission, etc. note this was for a 2023 car that was functioning fine. Since then we have had to have the car taken back 3 times because if an engine light. One time the car xxxx down for about 3 minutes at a traffic light. The first time they tried to get my wife to buy a new battery. She fussed and they covered the cost. Today I am back in the dealership because the engine light keeps coming back on. Naturally they cannot find anything wrong with it. The first service advisor my wife was assigned was fired for not upselling unwarranted work. The wrong one has also left the dealership. Reading other online reviews I am more convinced than ever that his dealership is shady to the nth degree. I hope the new management turns things around. More

after reading all the other 1 star reviews I totally agree with CENTRAL HOUSTON CADILLAC being one of the most deceptive,underhanded worst dealerships I have dealt with in the last 50 years. first time agree with CENTRAL HOUSTON CADILLAC being one of the most deceptive,underhanded worst dealerships I have dealt with in the last 50 years. first time in 50 years someone tried to tell me I have to spend an additional $6000. dollars on something I dont want without even asking??? there is much more so BEWARE, VERIFY, IN FINANCE DO NOT SIGN WITHOUT GETTING EVERY EXPENSE EXPLAINED. this will sound funny but b4 pulling away check to make sure you have gas in the tank, tire pressure is good and for a disabled veteran make them put a front license plate on your car. fyi STATE LAW!!! More

Worst service ever. Everyone that’s works at this company are liars. All of their cats a lemons or damaged in some type of way. Go any place but this company. The 5 star Everyone that’s works at this company are liars. All of their cats a lemons or damaged in some type of way. Go any place but this company. The 5 stars you see on this page are the employees that works here. There is nothing about a 5 star here. Definitely a 1 star or below. More

Honestly, the only positive to this is Amy in finance was great. Otherwise, the entire car buying process was a disaster unfortunately. What started out as fine, because of course they want you to buy from t great. Otherwise, the entire car buying process was a disaster unfortunately. What started out as fine, because of course they want you to buy from them, turned sour as soon as we signed the paperwork. We purchased a used Ford Expedition from them that needed leather work and a new windshield so we did not go home with the car the day we signed. Over the next 8 days, communication was garbage. We have in writing proof of salesmen advertising it as on the lot and available after us signing the paperwork for it. Sure definition of bait and switch by the FTC. The updates on the status of the car were sparse and getting ahold of anyone at the dealership was impossible. I was always told to expect a call back and never got one. Fast forward to picking up the car, they “detailed it” while it was still dirty all over inside and pink waxy stuff all over the outside of it. Yesterday, less than 4 days after having the vehicle and the third time driving it, guess what? The engine is overheating. $2300 later and no call back from any manager I asked for yesterday, it’s fixed. I couldn’t recommend this dealership any less and will be taking further action. I don’t want the standard response to this review telling me to reach out because reaching out is a waste of my time. I’ve never had a single email responded to in this process or a call back when I leave a message asking for one. More

The term "BAIT AND SWITCH" is EXACTLY WHAT THIS DEALERSHIP PRACTICES. As with so many of the other reviewers I too had the exact same thing happen to me, I was lured in by a "market value" price fo DEALERSHIP PRACTICES. As with so many of the other reviewers I too had the exact same thing happen to me, I was lured in by a "market value" price for a used truck. Only to find an additional $6,995 for a "non-negotiable" fee for "extended service" (Cadillac Care) added to the sales price of the truck. I did ask that it be removed and was told "non-negotiable". I have added another F review with the BBB on this dealership. However, there have been so many people who have filed similar complaints with this dealership, as recent as 2 days ago and at least 9 years back with the same issue I am sure the dealership believes this is the way to treat potential customers. Unless you want to have a frustrating and loss of a day of time, I highly recommend you find another dealer as will I. More

This review reflects my experience with the PRE-OWNED car sales department. I found a vehicle online that was advertised at a very attractive “below market value” price. I visited the dealership, test drove sales department. I found a vehicle online that was advertised at a very attractive “below market value” price. I visited the dealership, test drove the car, and began negotiations. Unfortunately, that’s when the experience started to unravel. After agreeing on the advertised price, an additional $7,000 was added under “Cadillac Care” and a vague “government fees” category. The Cadillac Care package appeared to be essentially a powertrain warranty — something that can typically be purchased independently for far less from a reputable third-party provider. These add-ons were not clearly disclosed upfront. After several rounds of negotiation over three days, I was able to get the $7,000 reduced to $1,000. However, I was then informed that I could not pay fully in cash, as originally planned. I was told I needed to finance part of the purchase — presumably because the dealership receives incentives from lenders. I agreed to proceed with financing despite my preference to pay cash. In the middle of the financing process, I was then informed that the vehicle had been sold to someone else. BUYER BEWARE: In TEXAS, the required state fees are straightforward — 6.25% motor vehicle sales tax plus standard title and registration fees. Texas also caps the dealer documentation fee at $150. Customers should review every line item carefully and independently verify what is actually required by the State of Texas versus what is dealership-added. After three days of back-and-forth discussions, this was extremely frustrating and disappointing. The overall experience felt very “old school” — heavy on tactics and add-ons, light on transparency. I hope future customers are given clearer, upfront pricing and a more straightforward buying process. More