Central Houston Cadillac

To whom it may concern, As a valued customer, I expected a high level of professionalism and competence, which unfortunately has not been reflected in my experience with your company I brought my c expected a high level of professionalism and competence, which unfortunately has not been reflected in my experience with your company I brought my car in for an oil change Saturday at 7:00am and sat there, until 10:00am. When they brought my car out, as I proceeded to get in my vehicle and opened the door, there was a crushing sound in my running board on the drivers side. I closed the door and it was even louder. The service guy ( Kevin) said the motor sounds like it's going out. I told him it wasn't going out before, I got here!! He asked me if I had a insurance warranty? That was ill revenant to you damaging my truck!!! I ended up taking it to my Machanic and he said that it's been hit and knocked off track. The motor is good and strong. He also showed me the small dent in the running board where it was hit. Somewhere between them taking my truck for an oil change and them taking it to get detailed, someone damaged my truck. This revelation is not only deeply concerning, but also raises serious questions about the integrity and reliability of your company practices. This overnight reflects a significant lack of attention to detail and failure to ensure the accuracy and competence of your service department, which is entirely unacceptable. Moreover the fact that this error was not reported exacerbates my concerns. This situation not only inconvenience me as a customer, but also cast doubts on your ability to effectively manage your service department it is essential for a company to make sure the customer is satisfied and not brush them off, instead of checking into the problem, particularly, when it comes to these high priced vehicles. This oversight raises serious doubts about the legitimacy of your business operations. Supporting documentation is available upon request. I look forward to hearing from someone regarding this experience. Thank you in advance for your prompt attention to this matter More

"I had a great experience working with Alvester Hill. He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I hi He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I highly recommend Central Houston Cadillac finest Mr. A. Hill. More

Rip off took my vehicle in for a diagnostic was told it was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days later vehicles back working just like when I bought it only one thing out of everything central told me was wrong needed to be replaced cost me close to $500 total. Please get a second opinion when dealing with this dealership I should have read the reviews beforehand like another customer had told me to do. Definitely would not recommend to anyone More

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews pr Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that, okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I replied that's great, my bank or a Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. Oh well, even that's okay, I'm ready, With a 815 Fico, and over 25 years of solid credit history and over 250K in annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week, nothing. Then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. DO YOURSELF A HUGE FAVOR, BE WISE, READ THE REVIEWS, THESE REVIEW ARE HERE FOR A REASON. Ignore their responses after every bad review, about how sorry and apologetic they are, THEY ARE NOT. THEY ARE KEEP ON DOING THE SAME THING OVER AND OVER TO ALL. Just pay attention, at this dealership, every employee is a MANAGER, LOL, after each negative review they are responding by asking us to contact such and such Manager, BULLLLL. They also say that they thrive on giving their customers the best service and experience , all cliche, it is all bull, in reality, this is a common practice at this dealership. These are the SOP's. This is their model, THIS IS IS THEIR FACE. Bogus Ads just to create a buyers network and bring buyers in, but there is no car, it does not exist. You would be going there for absolutely no reason. RED FLAGS ALL OVER, BE AWARE, THAT'S ALL!!!!!!!!!!!!!!!!! More

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade beyond! I LOVE my Escalade More

Mr.Hill will always be my go to service writer . He’s very courteous and dependable. It’s not once I’ve left with dissatisfaction after service . Big ups to you Mr.hill stay blessed and continue to walk very courteous and dependable. It’s not once I’ve left with dissatisfaction after service . Big ups to you Mr.hill stay blessed and continue to walk in your faith. More

Mr Hill, my service consultant is the best service consultant that I ever had since I’ve been coming to central Houston Cadillac. I am always asking for Mr Hill when I come there he’s very courteous v consultant that I ever had since I’ve been coming to central Houston Cadillac. I am always asking for Mr Hill when I come there he’s very courteous very polite very anytime I come in for service I’m asking for Mr Hill. He’s always letting me know everything going on with my car. More

After 1 year with this dealership I have just been advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehi advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehicle and customer service issues I have been denied any assistance onbthe XT4 2024 model leased from this dealership. I am aware of another Dealerships which I assume do value GMs Mission Statement to keep a "customer for life' Central Houston Cadillac have certainly failed. I am hoping my discussion with GM CEO office can help resolve this issue so that I can enjoy my XT4 More

I am extremely disappointed with Central Houston Cadillac and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, I expected to be treated with respect and consideration when I came in to purchase a third vehicle. Unfortunately, my experience was anything but respectful. My salesman, Kendrick, did not acknowledge my loyalty or past purchases. Instead, I was met with a dismissive attitude and felt like I was just another number. The dealership's practices come across as fraudulent, greedy, and irresponsible. It seems they are more interested in making a quick buck than building long-term relationships with their customers. Despite my clear interest and intent to buy, I was subjected to unnecessary delays and runarounds. The sales tactics used were pushy and insincere, making me question the integrity of the dealership. It's disheartening to see such disregard for customer loyalty and satisfaction. I would strongly advise potential customers to think twice before doing business with Central Houston Cadillac. My experience has shown that they do not value their customers and are more focused on their own financial gain. Save yourself the frustration and take your business elsewhere. More

I purchased a Certified 2017 Cadillac XT5 in 2020, purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. Turns out that it was all a lie, the warranty didn't start from my purchase date but from the in service date, which was actually in 2016. So most of the warranty was over before I drove the car off the lot. These people are unscrupulous! They will say anything to get you to sign on the dotted line. Make sure you get EVERYTHING IN WRITING AND HAVE THEM SHOW YOU EXACTLY WHERE IT IS LISTED ON YOUR CONTRACT. Also they charge you for the car to be certified...it's not worth it and hurts you if you get the warranty. Dionne C More