Central Houston Cadillac

"I had a great experience working with Alvester Hill. He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I hi He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I highly recommend Central Houston Cadillac finest Mr. A. Hill. More

Rip off took my vehicle in for a diagnostic was told it was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days later vehicles back working just like when I bought it only one thing out of everything central told me was wrong needed to be replaced cost me close to $500 total. Please get a second opinion when dealing with this dealership I should have read the reviews beforehand like another customer had told me to do. Definitely would not recommend to anyone More

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews pr Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that, okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I replied that's great, my bank or a Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. Oh well, even that's okay, I'm ready, With a 815 Fico, and over 25 years of solid credit history and over 250K in annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week, nothing. Then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. DO YOURSELF A HUGE FAVOR, BE WISE, READ THE REVIEWS, THESE REVIEW ARE HERE FOR A REASON. Ignore their responses after every bad review, about how sorry and apologetic they are, THEY ARE NOT. THEY ARE KEEP ON DOING THE SAME THING OVER AND OVER TO ALL. Just pay attention, at this dealership, every employee is a MANAGER, LOL, after each negative review they are responding by asking us to contact such and such Manager, BULLLLL. They also say that they thrive on giving their customers the best service and experience , all cliche, it is all bull, in reality, this is a common practice at this dealership. These are the SOP's. This is their model, THIS IS IS THEIR FACE. Bogus Ads just to create a buyers network and bring buyers in, but there is no car, it does not exist. You would be going there for absolutely no reason. RED FLAGS ALL OVER, BE AWARE, THAT'S ALL!!!!!!!!!!!!!!!!! More

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade beyond! I LOVE my Escalade More

Mr.Hill will always be my go to service writer . He’s very courteous and dependable. It’s not once I’ve left with dissatisfaction after service . Big ups to you Mr.hill stay blessed and continue to walk very courteous and dependable. It’s not once I’ve left with dissatisfaction after service . Big ups to you Mr.hill stay blessed and continue to walk in your faith. More

Mr Hill, my service consultant is the best service consultant that I ever had since I’ve been coming to central Houston Cadillac. I am always asking for Mr Hill when I come there he’s very courteous v consultant that I ever had since I’ve been coming to central Houston Cadillac. I am always asking for Mr Hill when I come there he’s very courteous very polite very anytime I come in for service I’m asking for Mr Hill. He’s always letting me know everything going on with my car. More

After 1 year with this dealership I have just been advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehi advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehicle and customer service issues I have been denied any assistance onbthe XT4 2024 model leased from this dealership. I am aware of another Dealerships which I assume do value GMs Mission Statement to keep a "customer for life' Central Houston Cadillac have certainly failed. I am hoping my discussion with GM CEO office can help resolve this issue so that I can enjoy my XT4 More

I am extremely disappointed with Central Houston Cadillac and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, I expected to be treated with respect and consideration when I came in to purchase a third vehicle. Unfortunately, my experience was anything but respectful. My salesman, Kendrick, did not acknowledge my loyalty or past purchases. Instead, I was met with a dismissive attitude and felt like I was just another number. The dealership's practices come across as fraudulent, greedy, and irresponsible. It seems they are more interested in making a quick buck than building long-term relationships with their customers. Despite my clear interest and intent to buy, I was subjected to unnecessary delays and runarounds. The sales tactics used were pushy and insincere, making me question the integrity of the dealership. It's disheartening to see such disregard for customer loyalty and satisfaction. I would strongly advise potential customers to think twice before doing business with Central Houston Cadillac. My experience has shown that they do not value their customers and are more focused on their own financial gain. Save yourself the frustration and take your business elsewhere. More

I purchased a Certified 2017 Cadillac XT5 in 2020, purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. Turns out that it was all a lie, the warranty didn't start from my purchase date but from the in service date, which was actually in 2016. So most of the warranty was over before I drove the car off the lot. These people are unscrupulous! They will say anything to get you to sign on the dotted line. Make sure you get EVERYTHING IN WRITING AND HAVE THEM SHOW YOU EXACTLY WHERE IT IS LISTED ON YOUR CONTRACT. Also they charge you for the car to be certified...it's not worth it and hurts you if you get the warranty. Dionne C More

My recent experience at Central Houston Cadillac was unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the actual price was $72,995. This disparity was disheartening and caught me off guard. Furthermore, I was dismayed to discover the inclusion of two care packages totaling $9,169, with unclear benefits or value. Given that the car was marketed as a Certified Pre-Owned (CPO) vehicle, it was unexpected that customers were also charged a certification fee of $3,174. This practice seems inconsistent with industry norms and may be perceived as misleading. My interaction with the manager, Mr. David, was less than satisfactory. While I understand the challenges of negotiation, his demeanor lacked customer-centricity and felt dismissive. In conclusion, while Central Houston Cadillac offers quality vehicles, I urge potential customers to scrutinize all pricing details and inquire about additional fees upfront to avoid any surprises. With improved transparency and customer-focused communication, the dealership could significantly enhance the overall customer experience. I hope that higher authorities will review these concerns and ensure that fair practices are followed, benefiting both customers and the dealership's reputation for ethical business conduct. More